Merck KGaA logo
Visit website

Merck KGaA Reviews 6

•
TrustScore 2.5 out of 5

2.6

Events & Entertainment
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Events & Entertainment

Information provided by various external sources

The Merck Group, branded and commonly known as Merck, is a German multinational pharmaceutical, chemical and life sciences company headquartered in Darmstadt, with around 50,000 employees in around 70 countries.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Poor Customer Service - ignorant and arrogant

I was very disappointed with the customer service I received from Merck after submitting a complaint about a faulty vial of frozen cells received on 23 Oct. Despite submitting my complaint on their contact page mid November, I never received a response or acknowledgement of my issue. The cells were bad (didn't settle, all documented), causing significant delays and inconvenience to our project.

I would have expected an apology and a prompt and professional response from a company of Merck's reputation. Unfortunately, nothing of that. I would not recommend Merck based on my experience with their customer service.

October 23, 2024
Unprompted review
Advertisement
Show reviews in all languages. (6 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look