Meridian Mortgages Reviews 

486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

As a first time buyer I got a great…

As a first time buyer I got a great service from Meridian Mortgages, Special thanks to Vicki Collings-Cramp who helped me understand the process very well, and for her amazing follow up and updates to get the best rates available in the market! BIG THANK YOU!

November 22, 2023
Unprompted review
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Rated 5 out of 5 stars

I am writing to express our utmost…

I am writing to express our utmost satisfacion with the outstanding service provided by Vicky. Vickys deep understanding of the mortgage landscape was evident throughout the process. She patiently guided us through the intricacies of various mortgage options, ensuring we fully understand each aspect.
Vickies responsiveness and accessibility were outstanding. Timely updates at every stage of the process.
We cant thank Vicky enough for all her hard work. Very highly recommend 👌

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Second time I use Meridian and second time I received a great service. Emma Theaker was fantastic throughout, really helpful and very quick to respond to any query I had. Would recommend her services to all.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Vicki Collings-Cramp was extremely helpful and we should be completing on our property very shortly after a very quick turn around. Vicki was always very quick in responding to any questions we had.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

A seamless road to mortgage application

I had the opportunity to meet with a great organisation with well-trained, capable, and empathetic professional employees who gave me the best experience and support throughout the journey of the mortgage application.
I did not know that it would be as seamless and fast as it was. I am really grateful for the team's help and support and will recommend the organisation to anyone. Thank you

November 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Emma was super helpful and supported us…

Emma was super helpful and supported us during our re-mortgage application process. She never left us doubtful and alone. She gave us a complete information of what we need and to expect with loads of best options to choose for our application. It was a great experience. Thank you Emma for all your help!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic team super helpful

Keeley and the team couldn’t have been more helpful to us! As first time buyers we were worried about taking on this process but they made it super easy, explaining every thing every step of the way. The process went super quickly, keeley especially made us feel so at ease and her willingness to communicate even for our littlest questions was so reassuring! Thank you so much

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great mortgage experience

We had a great experience with Keeley! We had our mortgage offer in only 4 days. Keeley was really helpful and went through all the key details with us- we couldn’t thank you more!☺️

October 17, 2023
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Rated 5 out of 5 stars

Mortgages are meant to be stressful

Mortgages are meant to be stressful, but Meridian really do take that stress away. I want to give a massive thank you to Keeley, who has done an amazing job and always answered the phone when we needed her. Keeley does a great job at representing Meridian and the other 5* reviews they have. If you are looking for a mortgage advisor, go with Meridian (hopefully you’ll get Keeley!)

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been dealing with Meridian Mortgages since I bought my house and they have always been so helpful and have always gone above and beyond. I can’t thank Emma Theaker enough for helping me out this time with my mortgage, she really has been amazing, patient and made me feel at ease with the whole process!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience

Had a fantastic experience. Emma Theaker was incredibly knowledgeable and guided me through the entire process. She was patient, answered all my questions, and helped me find the best mortgage for my needs. I highly recommend their services to anyone in need of mortgage advice.

October 12, 2023
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Rated 5 out of 5 stars

A+ Service!

Having had two unsuccessful attempts, Meridian Mortgages came very highly recommended, and the experience was truly amazing. We got regular and progressive updates throughout the process.
Vicki Collings-Cramp was our adviser and the professionalism is on another level. We would certainly use this service again.

K. Ajayi

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Meridian mortgages have been brilliant

Meridian mortgages have been brilliant, great service. 5 star with both Penny and Emily.
I received thorough information and advice and all my queries answered promptly.
Penny Bennett is the mortgage advisor we used and we would recommend her services to all! Such a helpful and friendly lady.
Thank you so much!

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Meridian mortgages - Emma Theaker

I have used Meridian mortgages twice now - both times 5*!
I received thorough information and advice and all my queries answered promptly.
Emma Theaker is the mortgage and protection advisor we used and we would recommend her services to all! Such a helpful and friendly lady.
Thank you so much!

October 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Remortgage with Meridian Mortgages…

We have been using Meridian Mortgages for some years now and doing our 2nd remortgage with them. Emma Theaker was great, super speedy at replying to our emails, was patient and explained everything to us clearly. Such a great service!

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Care

Meridian was the recommended broker for the new-build development we were buying on, and I am really glad we went with them.

Our situation was a little bit complicated but Joe F spent time talking to us honestly and in an easy-to-understand manner - very useful being a first-time buyer.
Joe F went above and beyond in helping us buy our first home and he is an asset to the team.

Huge thank you also to Racheal B who was patient with us and also understood our frustrations in the 'lovely' task of getting all of our documents together.

Joe & Racheal are fantastic members of the Meridian Mortgages team.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

First Impressions Always Count

It is always a pleasure when you have someone efficient, polite and patient in their profession. Emma Theaker was just that. Lovely to converse with on the phone being very clear and concise. Her attention to detail is unmatched and I am extremely grateful she handled my mortgage. Which gave me much ease and a pleasant experience. Thank you again Emma 😊🤗

September 1, 2023
Unprompted review

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