Meridian Mortgages Reviews 

486
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma Morley - Excellent Advisor

Emma Morley was excellent from start to finish. She jumped on our case immediately, and made sure she found the perfect mortgage for us to secure our dream home. The whole process was incredibly easy with her and we cannot thank her enough for her hard work and finding us the best possible deal in quick time!

Ryszard and Benedetta

October 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience

I've used Meridian Mortgages twice, for my mortgage in 2019 and remortgage 5 years later. Service was exceptional both times. Special thanks to Emma Theaker who's always acted quickly during the process. I would definitely use Meridian again and recommend it to others.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service! Thanks Andrew.

I was looking to buy my next home and recommended by a friend to speak to Andrew O’Toole of Meridian mortgages.

Andrew came across as very knowledgeable, professional and very honest. He clarified all of the options available, was extremely clear and brought into focus what had seemed a bit of a mine field and confusing before speaking to him.

My situation changed several times throughout, which had complicated matters and Andrew was able to sort this all out, at a great rate and the most beneficial terms achievable.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service (Andy O'Toole)

As a first-time buyer I had many questions and doubts. Andy at Meridian Mortgages went above and beyond to advise and assure me, remaining knowledgable, professional and responsive throughout.

Whenever offering his thoughts Andy communicated very clearly, always highlighting where he can and cannot be objective. This, along a with a sense of humour and friendliness made the process smooth and exciting.

Im grateful for how much I have personally learnt about mortgages and the house purchasing process.

Thank you Andy and Meridian Mortgages, will certainly be recommending to friends and family!

September 2, 2024
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Rated 5 out of 5 stars

First Home

Meridian mortgages were great in guiding us through the process of buying our first home. We had limited knowledge of the process and they talked us through it so that we had as little difficulty as possible.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and a seamlessly stress-free experience

I recently had the pleasure of working with Nyk Reader from Meridian Mortgages, and I must say the experience was exceptional. Nyk was proactive, polite, and incredibly helpful, ensuring that every step of the mortgage process was smooth and stress-free. In what is often a stressful time with conveyancing, Nyk's approach made a significant difference by ensuring there was one less thing to worry about. Additionally, Meridian Mortgages efficiently handled the buildings insurance, adding to the seamless experience. I highly recommend Nyk Reader and Meridian Mortgages for anyone seeking a pleasant and painless mortgage journey.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage Renewal

We have been consulting with Emma in regards to our mortgage renewal, she has done a great job in helping us secure the best deal, thanks Emma.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service !!

At the initial stage of home buying, I was completely unsure about the mortgage advisor agency that I should be selecting for my application & as such, I was referred to Meridian Mortgages.

I can tell this for sure that the overall experience that I've had with them has been truly amazing & satisfying. The entire team working on my case including Ms. Rebecca McKetty have been very helpful & spontaneous in providing timely updates. We've always had very smooth conversations around what is expected from me & in return what I should get from them.
I totally appreciate the simplicity in all the communications & the level of transparency provided. Would surely recommend Meridian Mortgages to my friends :)

Keep up the good work team !!

September 13, 2024
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Rated 5 out of 5 stars

Excellent service! Good work Penny

From start to finish, Penny has been absolutely fantastic in making sure we fully understood the mortgage process and also explaining the different mortgages and services on offer. We also never felt rushed during our conversations and the application was a breeze. Thank you for all your help Penny! We’ll 100% be using Meridian in the future.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Quick Responses from Tom Bell

I have had an outstanding experience with Meridian Mortgages UK, thanks to their constant communication and excellent customer service. Despite my numerous questions, they were always patient and provided clear, helpful advice. Tom Bell, in particular, was fantastic—his quick replies and expert guidance has made the entire process smooth and stress-free, knowing he would be able to help with any question. A process which has taken a while due to our chain has meant we have had the pleasure of working with Tom for a number of months and in every message, it never seems a hassle, Highly recommend their services!

August 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Knowledgeable staff, always very helpful and on top of my mortgage renewals. Makes the whole process painless.

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

5 🌟 Meridian and Tom

I recently worked with Meridian Mortgages after a recommendation from David Wilson Homes. Initially, I was hesitant to proceed, but I decided to give them a chance. My experience started with one representative who, despite her efforts, concluded that my situation was too challenging and advised me to consider a smaller property. Naturally, I was quite upset.

A few days later, my case was transferred to another representative who reassured me with confidence, saying, "Don't worry, I will arrange a mortgage for you." This gave me renewed hope. She, along with Tom and the rest of the team, worked diligently on my case. Despite their hard work, our first attempt with Vida Loans fell through, which left me feeling quite disheartened as they offered a high-interest rate of around 8%.

However, Tom and his team didn't give up. They managed to secure another potential mortgage with Skipton, but unfortunately, that also fell through at the last minute. At this point, I was losing hope, but Tom, Georgia, and Elyse reassured me that they would take full responsibility and continue working to secure a mortgage for me.

Their perseverance paid off. After a few more weeks of tireless effort, they arranged a mortgage with an acceptable interest rate, and I was finally able to purchase my dream home.

I am incredibly grateful for the dedication and support of Tom and his amazing team. They provided exceptional service and worked relentlessly to secure a mortgage that suited my needs. I wholeheartedly recommend Meridian Mortgages to anyone looking for professional and committed mortgage brokers.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Emma Theaker has been very helpful from start to finish with everything. Always understanding and informative. I know I am being looked after well.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I don't usually write reviews, but the exceptional customer service and efficiency provided by Caitlin for any of my mortgage related queries was perfect.

Thank you again to Caitlin for your support throughout.

July 19, 2024
Unprompted review

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