Ordered a bike on the 11th of september. On the 21st I've mailed to ask when the bike was scheduled for preparation because I've read there were some delays possible. I've got a quick response... See more
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Excellent service. New CUBE e-bike arrived on time and pre-assembly correctly done. Good pricing also and only €10 packing and courier charge across Europe.
MHW Bike works well and the response time of their customer service is exceptionally quick during your decision process and before the payment is made. Unfortunately, the response time rapidly slows d... See more
I'm satisfied with the quality of the shipment and the very kind service. What holds me from giving 5 stars is the fact that the range of body length given on every Cube website in practice is correc... See more
Company details
Written by the company
Competence and many years of experience are the prerequisite for a long-term successful company. Our well-trained team ensures that your order runs smoothly. Whether telephone advice, friendly e-mail correspondence or complete invoice and logistics management - with us you are always on the safe side.
MHW Bike-House GmbH
Written by the company
- Bicycle online shipping
- After we have received your order, your desired bike will be individually assembled by a specialist, tested and, after a final inspection, packed safely and professionally so that it can go on its long journey. You will receive your bike fully assembled and adjusted. Just straighten the handlebars and tighten the pedals - and the fun can begin.
- Huge stock and fast shipping
- We have extremely short delivery times, because we have almost every bike model from our store in our main warehouse. So there is almost no loss of time, and already a few days after your order you have the parcel service with your bike standing in front of your door.
Free shipping for bikes and e-bikes
Many products even with immediate shipping
Shipping to almost all of Europe is free from 50€ order value!
Contact info
Schmollerstr. 43, 74523, Schwäbisch Hall, Germany
- 0049 791 9566 8950
- info@mhw-bike.com
- www.mhw-bike.com
3.7
Average
796 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reliable suppliers
Everything went according to expectation. Fast reaction when questioning the teams and after sales. I had one small piece missing and MHW corrected it immediately.
Great service
November 2, 2023
Leaving this review is the least I can…
Leaving this review is the least I can do after the incredible assistance MHW-Bike-House provided. Dealing with a faulty motor on my e-bike could've been a real drag, but thanks to the folks at MHW, and Ivo Nowicki in particular, it turned out to be a smooth ride.
Let’s be clear, the issue with the Yamaha motor was a total fluke – no fault of MHW. Yet, they stepped up big time. They kept me in the loop constantly, which I really appreciated. When they decided to fit a new motor, they handled everything – and I mean everything – without me having to fret over details or costs.
Now the bike's back, and it’s cruising like a dream. The service I’ve received was nothing short of five stars, and I’d point anyone looking for an e-bike their way – you’re not just getting a quality ride, but a team that’s got your back if things go sideways.
Thanks a ton, MHW-Bike-House. You’ve got a fan in me!
November 9, 2023
Unprompted review
Everything was OK
Everything was OK, just one thing to mention, the box containing bike arrived with upper cover opened. Fortunately it seems that the bike arrived complete without damage.
It might be better to use plastic bands besides the metal clips.
Otherwise thank you very much!
October 27, 2023
Bike was delivered in good condition…
Bike was delivered in good condition and well packed. However the delivery from order took more than 10 working days
October 11, 2023
Great range of products
Great range of products, detailed characteristics, international delivery for an affordable fee.
However, the seat post that came with the delivered bike is too long for me, even though the size is correct. I can't reach about 2 cm to the pedals in the lowest position and will have to replace the seat post.
October 6, 2023
I am very pleased
I am very pleased! The bike (Cube Touring EXC red n white 2023 - Touring Bike Men 62 cm) arrived in perfect condition in less than two weeks since I ordered it. It was packed very well. Thanks to the store!
October 4, 2023
easy and fast
October 4, 2023
Great experience
September 22, 2023
I am still waiting for the bike I…
I am still waiting for the bike I ordered 16 days ago. The company here in Iceland which is delivering your parcels are not doing their job very well. They do not know that you do not have to pay VAT when you import bicycles and they do not seem to learn from earlier mistakes since this also happened last Christmas when my husband ordered a bicycle from you.
September 21, 2023
Multiple issues
Wrong saddle color, no tools to assembly, impossibility to refund VAT & issue receipt with proper address once it will be exported as baggage.
September 15, 2023
Dear and helpful with fast processing
Dear and helpful with fast processing. Even faster delivery.
September 19, 2023
Nothing to say the experience was as…
Nothing to say the experience was as expexted, delivering outside of Germany is not an issue for the company. The bike is in good shape. Five stars deserved.
September 14, 2023
Fast service and good communication
Fast service and good communication. Nice bike in good shape. I'm happy.
September 11, 2023
Good and Quick service
September 11, 2023
Excelent expierience very fast delivery…
Excelent expierience very fast delivery and all as promised
August 29, 2023
Good and fast service in Helpdesk !
September 17, 2023
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