Michael Poole Estate & Lettings Agents Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, professional, and consistently proactive throughout the entire property journey. People deeply appreciate the prompt responses and regular updates that make buying and selling homes completely stress-free. However, some customers also noted issues with poor communication, lack of updates, and unhelpful service when properties failed to sell. A few reviewers experienced unnecessary stress, financial burdens, or felt completely ignored by agents during difficult stages of the process. Others mentioned feeling disappointed with the overall handling and inadequate responses when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and efficient... See more

Service

People report positive experiences with service, highlighting efficient, professional, and dedicated teams... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting seamless experiences and proactive... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt communication and... See more

User experience

Customers had overwhelmingly positive experiences with the user experience, highlighting a smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available... See more

Rated 5 out of 5 stars

We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very... See more

Rated 5 out of 5 stars

We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the a... See more

Rated 5 out of 5 stars

We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Estate Agency services across TEESSIDE by providing a level of service that exceeds our clients expectations and offering our products and services in an efficient and professional manner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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No recent history of asking for reviews

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4.8

All reviews

(263)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Me and my husband are buying our first…

Me and my husband are buying our first home and the team at Michael Poole (Guisborough) have been amazing; particularly Emma, Sophie & Alisha !! They’ve all gone above and beyond to make the experience stress free and exciting. We look forward to our new adventure and cannot thank the team enough! Thank you:)!~

March 26, 2026
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Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from the Yarm Branch! The team are great and I can't speak highly enough of Stacey, she's wonderful to work with and always kept us informed throughout the whole process. A big Thank you!! 😊

March 17, 2026
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Rated 1 out of 5 stars

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.

March 6, 2026
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Rated 5 out of 5 stars

Buying a house with Michael Poole has…

Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Estate Agents

Our house just needed ‘the right buyer’ and from our first meeting of Luke from Michael Poole, Stockton I believe he understood that. I felt he took a personal interest in our sale and worked very hard to find and show that buyer to our house. Kathryn then took over and did proper due diligence on the offer for us to feel confident about the buyers and the sale progressing. Throughout the sale process Kathryn and her team kept it as stress free as possible. Selling this house was reasonably emotional and I felt Kathryn showed empathy and understanding. Kathryn and the team did everything possible to make this a good process and I think went above and beyond my expectations. Highly recommend Michael Poole Stockton.

February 27, 2026
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Rated 5 out of 5 stars

Fantastic customer service from all the…

Fantastic customer service from all the team at Michael Poole Redcar. From valuation right through to completion their friendly, professional team made selling my house as straight forward and stress free as possible.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Stockton branch

We dealt with Sarah from the Stockton branch and she went above and beyond to help us with our house move. She made sure everything went smoothly and always kept us up to date with what was going on. The whole process was faultless due to Sarah. Thank you.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional, simply brilliant.

We recently both sold and purchased our property through Michael Poole Estate Agents in Redcar and Eston, and we cannot recommend them highly enough.

From the very beginning through to exchange of contracts, Helen and the entire team – including Kirby and Isobel – were outstanding. Their communication was clear and consistent, and we always felt fully supported throughout what can be a stressful process.

Their negotiation skills were exceptional, and they handled both our sale and purchase with professionalism and confidence. It genuinely felt like we were in safe hands at every stage.

What truly stood out was their commitment right up to the final hours before exchange. They remained calm, proactive and incredibly supportive, ensuring everything progressed smoothly. Nothing was ever too much trouble.

If you are looking for an estate agent who delivers the complete package – expertise, dedication and genuine care – Michael Poole in Redcar and Eston go above and beyond.

We are now looking forward to moving into our dream bungalow, and we are so grateful for the role they played in making it happen.

February 18, 2026
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Rated 5 out of 5 stars

Michael Poole were efficient and professional

Michael Poole were efficient and professional. They kept us informed at each step and we felt they had our interests at heart. Nothing was a problem even though we experienced delays but they were helpful and pleasant. We look forward to working with them again.

February 5, 2026
Unprompted review

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