Michael Poole Estate & Lettings Agents Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being supportive, professional, and consistently proactive throughout the entire property journey. People deeply appreciate the prompt responses and regular updates that make buying and selling homes completely stress-free. However, some customers also noted issues with poor communication, lack of updates, and unhelpful service when properties failed to sell. A few reviewers experienced unnecessary stress, financial burdens, or felt completely ignored by agents during difficult stages of the process. Others mentioned feeling disappointed with the overall handling and inadequate responses when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and efficient... See more

Service

People report positive experiences with service, highlighting efficient, professional, and dedicated teams... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting seamless experiences and proactive... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt communication and... See more

User experience

Customers had overwhelmingly positive experiences with the user experience, highlighting a smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available... See more

Rated 5 out of 5 stars

We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very... See more

Rated 5 out of 5 stars

We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the a... See more

Rated 5 out of 5 stars

We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Estate Agency services across TEESSIDE by providing a level of service that exceeds our clients expectations and offering our products and services in an efficient and professional manner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

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4.8

All reviews

(263)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Sold

Just want to say how brilliant the staff at the Billingham office were in selling my property. They went above and beyond for me.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

House sale

We recently sold our house with Michael Poole. It's been a very stressful time but the agents were very helpful and supportive especially Marion at the Stockton branch. I would definitely recommend this agency. Many thanks

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Every single member of Michael Poole's staff at Stockton-on-Tees were friendly, helpful and professional. Extremely helpful in assisting me in purchasing my new home and keeping me up to date with the process. Thank you Marion and everyone.

August 21, 2025
Unprompted review
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Rated 5 out of 5 stars

An Estate Agent that does what they say!

We have had a great experience with Michael Poole. From start to finish, they have done everything we asked, advice, requests, changes to marketing, extra photos, videos, social media plugs, nothing was too much trouble. In particular, I would like to thank, Emma, Isobel, Kirby and then Helen. It has been an excellent service in the most difficult of circumstances and using the In house Conveyancers was a bonus too. Thank you all so much! Highly recommended.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but the highest praise…

I have nothing but the highest praise for the whole team at the Stockton Office. Their professionalism, approachability and support throughout the rollercoaster ride of selling my property combined with purchasing another was exceptional.

A special mention for both Marion and Emeline must be given, who both went above and beyond to ensure I was always kept up to date, answered any queries or concerns promptly and skilfully guided me through the ups and downs of the whole process.

I would have no hesitation in recommending Michael Poole to anyone and have again enlisted them to carry out the sale of my mum’s property and the purchase of her new home.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

They were extremely supportive when our…

They were extremely supportive when our sale fell through after 6 months, which was entirely due to someone in the chain pulling out. Michael Poole then helped us secure a second sale which completed in 10 weeks. Marion and the whole team were very effective and Luke did a brilliant job on the photos

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

I would absolutely recommend Michael…

I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Mr Aslan Manzur

Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

House sale in Yarm

Sale as far as Michael Poole could affect went smoothly.
Bought the house with them 25 years ago and received discount on the sale.
Very happy with the service

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Yarm Office…

I have been dealing with Yarm Office and have received great service, although there were challenges selling our property we were truly supported by the team at Michael Poole especially Nick. He made the process a lot less stressful with his professionalism and experience.

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Probate Sale

Our sale was a probate sale following the death of a parent. All Michael Poole staff took this into account and I felt like I was treated with empathy and respect. Particular mention to Matthew who valued the property with kindness and understanding but prize must go to Jack Johnston who was really supportive at a very difficult time. He kept my faith in the whole process and dealt with my emotions with the utmost respect.

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Probate SaleFrom David Poole taking us through…

From David Poole taking us through valuation to completion of sale yesterday the whole process was professionally done but very personable too. Huge thanks to Stacey at Nunthorpe office for her knowledge & expertise in guiding us through the sale liasing between ourselves & the buyer regularly making the whole process less daunting.I would highly recommend using Michael Poole

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Commendation for Stacey Holmes, Michael Poole Estate Agents, Yarm

I would like to sincerely commend Stacey Holmes for their outstanding support and professionalism during the recent purchase of my home. From the very first viewing to final completion, their service was marked by exceptional reliability, prompt communication, and a genuine dedication to ensuring the process ran smoothly.
Throughout what can often be a stressful time, Stacey Holmes was consistently available, provided timely updates, and showed an impressive attention to detail. Their calm, knowledgeable approach gave me confidence every step of the way, and their commitment to keeping me informed made the experience both manageable and rewarding.
It’s rare to encounter such unwavering support and professionalism in this industry, and I am truly grateful to have had Stacey Holmes by my side during this significant milestone.
Warmest thanks, Helen Kilner 9 Whinfell Avenue, date of move 11.7.2025

July 21, 2025
Unprompted review

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