Microsoft Reviews 18

Getting it right and making it easier to use
Keep up with the good work

It is incredibly stressful to learn today that Microsoft is not just removing support for Publisher but totally removing the program all together, so all your Publisher files will be lost. It is going to be incredibly time consuming converting all the Publisher files I have into another application. Time I don't have. And no, Word doesn't give you the same flexibility and standard of product that Publisher does. No further upgrades would have been fine, as usually when Microsoft upgrades a product they remove the good things and keep the bad. But, to totally kill off the product and find the time to change is enormously stressful. I don't know how people who would have more files to transfer are going to manage.

I had the worst customer service experience with Microsoft yesterday trying to get help with a hardware repair at their Microsoft Store in Pitt Street Mall in Sydney. I have since learnt the store is now closed, but that did not come from their more than useless AI chatbot. You would think they are ahead of the game in this area given their affiliation with Open AI. I couldn’t get get past telling the AI assistant what I wanted. The response to my every response was “ Sorry, I didn’t get that”, no matter how slowly & eloquently I answered “Home” when asked if I wanted Home or Business support. How badly could I have pronounced that to be misunderstood? Then the chatbot offered to sms me a link to their support team. Needless to say, the sms never arrived. I’m so disillusioned that a company the size of Microsoft with their vast resources can’t get such a simple AI interface to work

Its a beautiful software company .I work on its operating system last 20 years