midjourney.com Reviews 

370
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the artificial intelligence tool struggles to follow simple instructions and prompts, resulting in frustrating errors, basic mistakes, and poor image quality. Furthermore, paying customers reported significant issues regarding expensive subscription models, unexpected account bans, and the absolute absence of a reliable customer support system. Though some reviewers were happy with the platform, noting that it successfully helps capture unique atmospheres and maintains professional artistic styles. Other users mentioned that the software remains a creative tool for artistic experimentation when the generation features work as intended.

What people talk about most

User experience

Reviewers mention negative feedback about user_experience, describing the platform as frustrating and... See more

Subscription

Reviewers highlight negative aspects of subscription, expressing deep frustration with unexpected charges and... See more

Product

Users describe negative interactions with product, noting that the image generator struggles with anatomical... See more

Artificial intelligence

Customers had negative experiences with artificial_intelligence, expressing frustration over poor prompt... See more

Quality

Consumers consistently report widespread dissatisfaction regarding the poor quality of the generated images... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have never in my entire life had a company I PAID to subscribe to not have a private customer support way of contacting them. Instead, you have a forum (Discord) and a bunch of paid mods people that... See more

Company replied

Rated 2 out of 5 stars

The following reflects only my personal experience. I did not intend to renew a yearly subscription. The charge occurred due to auto-renewal. After noticing it, I canceled the subscription... See more

Rated 1 out of 5 stars

Sometimes you just run out of words. You’re paying for an expensive monthly subscription – but for what? For not being able to generate any images because the system is completely overloaded. When you... See more

Company replied

Rated 1 out of 5 stars

Was great years ago, but has gotten to the point that artsy-fartsy stuff is wonderful, but real world stuff is censored to the gills. "Children visiting zoo" was censored, saying "questionable caged a... See more

Company replied


Company details

  1. Software Vendor

Written by the company

Midjourney is an independent research lab exploring new mediums of thought and expanding the imaginative powers of the human species. Midjourney is focused on design, human infrastructure, and Artificial Intelligence (AI).


Contact info

1.7

Bad

TrustScore 1.5 out of 5

370 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(370)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

MidJourney Has Become a Total Joke

MidJourney Has Become a Total Joke

I’ve had it with MidJourney. This platform has gone completely downhill — constant crashes, endless “failed to generate” messages, ridiculous wait times, and prompts that barely follow instructions anymore. It’s like paying to beta-test a broken product.

For what they’re charging, this service is a complete embarrassment. The site is glitchy, slow, and unreliable, and it’s absurd that they’re asking people to spend real money for something that barely functions half the time. It used to be decent, but now it’s just pathetic.

I’m beyond frustrated with how terrible the overall experience has become. MidJourney seriously needs to get its act together — fix your servers, fix your generation system, and stop pretending this is a polished platform. As it stands right now, it’s an overpriced, underperforming mess, and I wouldn’t recommend it to anyone. wish there was no star!

October 19, 2025
Unprompted review
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Reply from midjourney.com

Thank you for taking the time to share your thoughts. We understand how disappointing it feels when things don’t run smoothly, especially if you’ve experienced failed generations or long wait times.

Performance can vary depending on traffic and the complexity of prompts, but our team continually monitors stability and capacity to improve reliability for everyone. If you’re still encountering repeated failures or delays, please share examples in the #member-support channel on Discord
so we can take a closer look.

Your feedback is genuinely helpful, we’re always working to make Midjourney faster, more consistent, and more responsive for every creator.

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Rated 1 out of 5 stars

Worst customer service ever

My account got banned for 'accessing our services via automation, scripting, third party tools, or account sharing'. I did not do any of these things, and submitted an appeal through the google form and I was told that it may take 2 weeks to get a decision. I then emailed their billing support and they referred me right back to the google form. My subscription (including purchased fast hours) has 2 weeks left so I guess that's it. I can't even begin to express how disappointed I am in the level of service compared to the amount I paid for the subscription. I did not get a confirmation of my appeal so I don't even know if they received it. Actual scammers have better levels of service than this. What a joke

October 15, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your feedback. We understand how frustrating it can be to lose access without more detail. Account restrictions are applied only after review and in line with our Terms of Service
. For privacy and security reasons, we’re not able to share specific details about moderation decisions in public replies, but you should have received a message with a link to submit an appeal directly.

Rated 1 out of 5 stars

disappointing images

spent $12($10for basic plan+ $2 vat just to get disappointing after disappointing images and it can't even spell the words i wanted on image

October 15, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your feedback. We understand it’s disappointing when the results don’t match what you expected, especially with text or lettering in images. Prompt phrasing can make a big difference in how text and details appear. If you’d like help refining your prompts for clearer results, we recommend checking out our prompting guide [https://docs.midjourney.com/hc/en-us/articles/32023408776205-Prompt-Basics]
or the #prompt-craft channel on Discord.

Rated 1 out of 5 stars

O stars -- run away from this rubbish, don't walk.

O stars. Site was having issues immediately and giving an error code of "the issue has been identified and a fix is being implemented." Yet it racked up usage time for things that never rendered.

I emailed billing to cancel and get a refund, and got an automated response stating that if you haven't used more than 20 hours, you will have the option of getting a refund. Cancelled, no options.

Went back to it after it rendered nothing and my option to refund wasn't there, and tried to get it to create things from reference... wouldn't generate an image code, and did its own thing.

Now this is a hassle for my bank as I will be forced to file a dispute to get the money back. Run away from this rubbish, don't walk!

October 14, 2025
Unprompted review
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Reply from midjourney.com

Thanks for taking the time to share your experience. We understand how frustrating it can be to run into generation errors and then feel unsure about your refund options.

If you cancelled within your first 20 minutes of use and didn’t receive the refund option, please reply to your original billing email, our team can review your usage and confirm eligibility. You can also check your activity and subscription details anytime at https://www.midjourney.com/account.

Rated 1 out of 5 stars

I tried it on discord but it so…

I tried it on discord but it so complicated to use. I just wanted a simple image generator. I ended up changing to Promptus. It’s a better experience overall.

June 1, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your experience. We understand that using Midjourney through Discord can feel complicated at first, especially if you were hoping for something simpler. You might find it easier to create directly on our website (www.midjourney.com), where you can generate and manage images without Discord commands. We appreciate you giving Midjourney a try and hope you’ll explore creating on the web for a smoother experience.

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Rated 5 out of 5 stars

3 years subscribing

I've been subscribing on and off (mostly on) for 3 years and, yes, there have been issues now and then, but nothing that I would withdraw stars for. Staff is almost always available if you have issues. Will I continue to sub? Sure, will I recommend it? Yes.

October 11, 2024
Unprompted review
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Reply from midjourney.com

Thank you for being with us for so long and for sharing such thoughtful feedback.

We really appreciate your continued support over the years it means a lot to hear that you’ve stuck with Midjourney through the ups and downs.

It’s great to know you’ve had positive experiences with our team and still feel confident recommending us. We look forward to seeing what you create next!

Rated 1 out of 5 stars

Scammers

I subscribed, created 10-20 images, and was blocked after two weeks without explanation. They didn't refund my money. They're just scammers.

Official answer: "We understand it can be frustrating not to have more specific information. Beyond what’s already been shared, we’re unable to provide additional details or assistance for banned accounts.

Any attempts to bypass this ban by creating additional accounts will result in the immediate termination of those accounts without refunds, per our Terms of Service."

October 4, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your feedback. We understand how frustrating it can be to lose access without more detail. Account restrictions are applied only after review and in line with our Terms of Service.

For privacy and security reasons, we can’t share specific information about decisions publicly. You received a link with your ban message where you can submit an appeal directly if you’d like the case reviewed.

Rated 1 out of 5 stars

a COMPLETE MESS OF HOT GARBAGE

a COMPLETE MESS OF HOT GARBAGE. THEY DONT SHOW THE TERMS OF SERVICE TILL AFTER YOU PAY.... THEY MAKE IT ALMOST IMPOSSIBLE TO CANCEL.... I JOINED TO CREATE A MUSIC VIDEO AND IT WILL ONLY GENERATE 5 SECOND CLIPS... ITS THE WORST PIECE OF SHIT IVE EVER SEEN

September 29, 2025
Unprompted review
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Reply from midjourney.com

Sorry to hear you had a frustrating experience.

Our Terms of Service are always available on our website prior to sign-up, and we encourage all members to review them before purchasing. You can cancel your subscription at any time through your account settings, and our support team is available to help if you run into trouble.

Regarding video generation: our system is designed to create short clips by default, but you can extend them further to build out longer videos. We understand this may not have matched your expectations, and we’ll take your feedback into account as we continue improving.

Rated 1 out of 5 stars

MidJourney treats paying customers like trash

I have been a loyal MidJourney user for more than 9 months. I paid my $60 subscription every single month without fail, created daily, and trusted this platform as part of my work.
And then, out of nowhere, on September 20th, my account was banned. Not just mine — around 20 people I personally know worldwide were hit with the exact same ban, like some kind of global purge.
What makes this even more outrageous is the timing. On September 19th, the entire platform was down, with an official message about a “technical bug.” Nobody could generate anything. Then, just a few hours before the ban, MidJourney charged me another $60 for the next month of service. And the next thing I see? My account is gone, banned, with no refund, no explanation, nothing.
I never broke a single rule. I’ve supported this platform for 9 months straight, and this is the “thank you” I get — losing access overnight and watching my money vanish into thin air.
This feels like theft. It feels like betrayal. How can a company take people’s money and then shut the door in their faces the very same day? Where is the accountability? Where is the respect for the users who kept this service alive?
I am shocked, angry, and deeply disappointed. MidJourney was supposed to be a place for creativity. Instead, it became a place where loyal customers are treated like disposable wallets.
Final verdict: 1 out of 5 — and honestly, if I could give zero, I would.

September 20, 2025
Unprompted review
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Reply from midjourney.com

We’re sorry to hear about your experience, and we understand how frustrating this must feel. If you believe the ban was issued in error, please use the appeal link that was included in your ban notification.

While we can’t share details of individual cases publicly, every appeal is carefully reviewed, and we truly value the creativity of our community.

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Rated 1 out of 5 stars

Scam

Told me to register to start creating then once it stole my email and connected to my discord without permission it tells me that actually I need to pay. Total scam.

September 18, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your concerns. While creating an account is free, generating images does require a subscription (our plans start at $10/month). You can check out all our subscription options on the subscription page before signing up, or by visiting this link https://docs.midjourney.com/docs/plans. Keep in mind that annual subscriptions also offer an additional discount compared to monthly subscriptions.

We always aim to be transparent about our pricing and never want anyone to feel misled. If you have any questions about our plans, reach out on discord or email billing@midjourney.com. We’re here to help!

Rated 4 out of 5 stars

I don't doubt the negative reviews…

I don't doubt the validity of the negative reviews others have left. But my experience was quite pleasant; I signed up for a month, hardly used it, and when I decided to cancel, they offered me a full refund. Only 8 dollars but a nice gesture!

September 16, 2025
Unprompted review
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Reply from midjourney.com

Thank you for sharing your experience! We’re glad to hear things went smoothly for you and that the refund process felt fair. Even small gestures can make a difference, and it’s great to know it left a positive impression. We hope you’ll imagine more with Midjourney in the future when the time feels right.

Rated 1 out of 5 stars

Sometimes you just run out of words

Sometimes you just run out of words. You’re paying for an expensive monthly subscription – but for what? For not being able to generate any images because the system is completely overloaded. When you try to generate a picture, it just says “starting.” And that’s it. Nothing happens. Only after refreshing the website can you finally create an image again. Bravo! Truly impressive performance…

September 15, 2025
Unprompted review
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Reply from midjourney.com

Hello Maria, we appreciate you sharing your frustrations with the service. You can view the Server Status by visiting https://www.midjourney.com/help .

While we are unaware of any specific issues that may have led to the issue you've described, the servers can experience high volumes of traffic during certain periods. To learn more about the generation speeds, you may visit https://docs.midjourney.com/hc/en-us/articles/32016412137741-GPU-Speed-Fast-Relax-Turbo

Otherwise, you can try refreshing your web browser to ensure your connection to the service.

Rated 1 out of 5 stars

Canceled my subscription but still was…

Canceled my subscription but still was charged. Don't recommend

August 24, 2025
Unprompted review
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Reply from midjourney.com

Hello Anastasiya, our system does not collect payment if the subscription has been cancelled, so we'd like to investigate this further. We have requested further contact information from you here in Trustpilot.

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Rated 1 out of 5 stars

Modération trop élevée, refus refund

Impossible d'utiliser l'animation de mes images car ce sont des monstres style anime et donc la modération considère que ce sont des pokémons.
Refus de remboursement.
Edit answer at midjourney comment : I post where they said didn't get any answer, it was happening not on one or two pictures but almost on everything I spent months to generate before and that I payed them for it.

September 7, 2025
Unprompted review
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Reply from midjourney.com

Thanks for sharing your feedback. Moderation can sometimes flag stylized characters more strictly than intended. If you believe your prompt was blocked in error, you can report it in the #ai-mod-bugs on the Midjourney Discord server.

Rated 4 out of 5 stars

Midjourney has consistently been one of…

Midjourney has consistently been one of the best generative image AI tools on the market for many many years, especially if you want professional-level photography where you can define and maintain a certain style. I don't think there's any other tool on the market that can beat them in that regard. There are two things I wish they would implement:

1. I wish they would get good at generating text that's clean and visually appealing in the images
2. That there would be an option to create vector graphics in Midjourney

September 4, 2025
Unprompted review
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Reply from midjourney.com

Thanks so much for sharing this, it’s wonderful to hear how much you’ve been able to achieve with Midjourney, especially when it comes to maintaining a consistent, professional style.

Clean text rendering and vector graphic support are both things we know many artists and designers would find useful, and feedback like yours helps us see where to keep pushing forward.

We’re excited to see what you continue creating, and we’ll keep working to expand the tools in ways that support even more kinds of projects. Thanks again for taking the time to share your thoughts.

Rated 1 out of 5 stars

Title: Billing Issue - Charges After Subscription Cancellation

I’ve had a frustrating experience with MidJourney’s billing. I canceled my subscription at the beginning of June, but despite the cancellation, I was still charged $10 in both July and August. This feels like an unauthorized charge, as I was under the impression that my subscription had been properly canceled.

I’ve reached out to their support team with all the relevant details, and I’m hoping this issue gets resolved quickly. At this point, I’m waiting for clarification and a refund for the charges that shouldn’t have occurred.

It's disappointing to deal with billing issues like this, especially after taking the steps to cancel the service. I’ll update this review if the matter is resolved, but at the moment, I’m not satisfied with the experience.

June 23, 2025
Unprompted review
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Reply from midjourney.com

Hello Ali Ami, our system does not collect payment if the subscription has cancelled, so we'd like to investigate this further. We have requested further contact information from you here in Trustpilot.

Rated 1 out of 5 stars

I paid for Midjourney’s Mega plan even…

I paid for Midjourney’s Mega plan even though I survive on a fairly low income, because making videos is how I make money, and some reviews convinced me it was worth it. So far I’ve spent almost $200 in 4 days. My 60 GPU hours that come with the mega plan were gone in 3 days and if I want more before next month, I have to pay a higher price for supplemental hours. And if I want 60 more hours next month I’d have to pay over $100 again. I won’t. I thought this wouldn’t be a problem because they say you have unlimited “relaxed” video generations, but they’re actually quite limited. Once you run out of “fast” hours, you can no longer extend any of the content you made with fast hours. And I submitted a video request 6 hours ago that still says “starting.” I don’t know if it’s ever going to generate, but I know that the 5 I submitted before that didn’t. I got the message “Your prompt was declared safe, but the image was against our policies. No fast hours were charged.” Great. I didn’t have any fast hours anyway. So will they be refunding my money for the relaxed hours they wasted? No.

So how did the image violate their policies? I asked for a video of holographic avatars. They were somewhat human shaped. Not “nude,”because they were not shaped to be anatomically correct in the first place and were just holograms of light and color. Just *vaguely* human shaped. There were no suspicious words in the prompts… I asked different AI to help me rewrite the prompts 3 times. If we’re teaching AI that there’s something bad about the general human shape, that is a sick degree of self hatred and a stupid move- passing the hatred of the human form to AI.

I have not been able to generate a video for 8 hours now. This is my workflow. I could have paid for a different product. This is a scam.

August 21, 2025
Unprompted review
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Reply from midjourney.com

Thanks for taking the time to share your experience. It’s clear how important this workflow is for you.

Fast hours can go quickly depending on the size and number of jobs, and relaxed generations run in a queue, so wait times can vary.

If you’re seeing a job stuck on “starting” for hours, that usually points to a visual bug or a queue display issue rather than the job itself running forever. Our team can confirm what happened and clear it up for you.

If you’d like, our team can take a closer look at your account and prompts. You can reach us through the Help Center https://help.midjourney.com/ or in the #support channel on our Discord server https://discord.gg/midjourney.

Thank you again for your feedback, it helps us see where creators run into challenges and gives us the chance to improve.

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Rated 1 out of 5 stars

I can only speak for the Basic plan

I can only speak for the Basic plan - it's NOT worth your money. Cancelled my subscription the day after subscribing.

August 21, 2025
Unprompted review
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Reply from midjourney.com

Hi Christian,

Thanks for taking the time to leave a review. The Basic plan is our most cost-effective plan and is still packed with features.

For just $10/mo you can access image and video generation, along with features such as the powerful Editor tool which can be learned more about here: https://docs.midjourney.com/hc/en-us/articles/32764383466893-Editor

If you choose to upgrade from the Basic plan, you will get even more Fast time to use across your projects.

Rated 5 out of 5 stars

It's the best AI for push the limits...

It's the best AI for images and short animations these days. I've tried many options like Google's models, open source Stable Diffusion, Kandinsky, and others, but Midjourney is made by very smart engineers, and they have included many talented works from artists in their source dataset. It's the best AI at the moment.

They’re making a new push in video creation, and I’m looking forward to when they introduce 3D model generation to make our world a better place for people.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

This site is designed to milk money

This site is designed to milk money. It quickly tries to charge for services which should be free and on one occasion actually tried to charge $200 for something I had not requested- cant get much help from support

August 15, 2025
Unprompted review
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Reply from midjourney.com

Thanks for your review, Barrie. We see that you signed up for the Basic Plan (you requested it) and used your subscription to generate a mix of images and video, ultimately exceeding the limits of our refund policy. https://docs.midjourney.com/hc/en-us/articles/25386088618253-Requesting-a-Refund

Unfortunately, generations consume GPU time which costs money, which is why Midjourney is a paid service. If you need more GPU time, you can consider upgrading or purchasing Fast time separately.

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