Midland Heart Reviews 

Paul Bird was outstanding throughout the entire process of my bathroom repair. From the initial survey to resolving numerous ongoing issues, his workmanship was of the highest professional standard. After enduring 18 months of sleepless nights due to a sewage leak, pest issues, and an uncapped sewer pipe line in my new build, Paul managed to resolve absolutely everything in less than a few weeks. I honestly cannot thank him enough for finally putting my mind at ease.
Not only is Paul highly skilled at his trade, but he was also incredibly understanding, polite, and reassuring. Furthermore, he was exceptionally punctual and well-mannered throughout his time here.
He took great care to ensure the workspace was kept safe and clean, even going out of his way to fully protect the carpets in my hallway to keep them entirely free from dust and debris. I highly recommend his services to anyone looking for a true professional.

Quick service for repair

Stephen was friendly and professional looking for mould in my property. He was helpful in advising how to spot mould in the future.

Jag Clare
Jags came today and helped and explained the situation in detail and monitor in the future due to a previous leak. Very helpful and polite and understanding and patient.

Thank you midland heart

Abdul Aziz has helped me with my housing issue and introduced me to another tenant who needed to move and got us a house swap although it is in the same area he has kept the house open for me while I continue with my placement and see it through.

Abdul Aziz Was very helpful and continues to be very helpful. Thanks Abdul and look forward to speaking to you again

Very polite got straight onto the job in question and had a great outcome

On time at the appointed time
Well done job on time

I need a new rent card , requested one but have not received it yet, but I’m sure it’s in the way. They are always polite and respectful. Lived her over 25 years and not much to complain about.

Hi got a response back promptly. with an update on my enquiry.
Really appreciate it.

Midland Heart respond very quickly to requests to check out repairs. The operative Spwron Singh was very polite and helpful and offered advice that was useful in helping to maintain the property. He also done a full inspection to make sure the job was completed in full.

Had an emergency repair booked Tevein came out put the job right that was done a few days ago and still didn’t work after it was done.
But Tevein put it all right.
Very polite did a good job credit to the company.

Jagijit Clare, has explain everything clearly , and the issue that we have in our bathroom. And he gave us the right requirements and solution, that’s needed. 10/10 service

Great work, no issues. Polite man.

Jagjit came to treat Damp and Mold. He completed the work quickly and explained what I should do to try and keep it at bay. He assessed the areas I pointed out and provided retailers that I could get the correct paint. He explained the amount of coats required of different paints with the time span for applications of coats and condition room should be in before application. I appreciate his professionlism, explanation and guidance.

I received a call from Anthea midland heart
She was a really kind person who wanted to check.on my mental health and how I was feeling after hearing i was experiencing issues with my health and worried about my well being
It was great knowing I could talk to someone
Thank you K

Jag arrived promptly, took care and was very diligent in how he identified and documented the damp and mould issues.

He has been incredibly helpful and informative with my damp in my home today.

Not only did he raise concerns within my home but he gave advice to cope with it until the appropriate team arrive to address it.

He had been very respectful, friendly and shows passion in his work. I'm extremely grateful! Thank you!

Update: Today is 21st July 2026. Following Jag's extensive review and documentation of my property back in MAY 2026, can Midland Heart explain:

2) Why are repairs still outstanding? I inherited kitchen cupboards thick with mould from the previous tenant. Midland Heart has yet to point the bricks behind that cupboard, despite this being reported in JANUARY 2026.

2) Why waste time on another survey? When I push for action, Midland Heart insists on sending another surveyor this Thursday, 23rd July. Jag did an excellent job in May. He took images and notes. Why waste everyone's time instead of appointing a professional to point the bricks?

3) Why have I not received the written report? Under Awaab’s Law, I should have received Jag's report within 3 days. It is now July and I have nothing. I cannot live at this property. There have been ongoing, hazardous issues since I was handed the keys in January.

I have dealt with both toxic mould and compromised asbestos in this house. What on earth was the void team doing when they signed this property off as fit for habitation?

To make matters worse, cracked asbestos guttering was removed in June but never replaced.

Because this guttering sat directly above the walls that need pointing, thank goodness we're experiencing a lot of sun!

Does Midland Heart wait for a tragedy to strike before they act? I have been patient for SEVEN MONTHS, yet I am trapped in a loop of endless surveys and reviews with zero resolution.

Awaab's Law states that significant damp and mould must be investigated within 10 working days, and safety work must start or alternative temporary accommodation must be provided within 5 working days.

When I asked for an alternative home because this property is unlivable, my case handler told me to "register with the council." I laugh, for if I don't, I would cry.

Despite your total inaction, you have always received your payments on time, Midland Heart.

I am a customer.
I am your customer.
Do I matter to you?

Jag Clare was excellent. He talked everything through with me and sent an email immediately highlighting other issues that needed sorting because of the damp. Treated the damp in the bathroom and left everything tidy.

I am very honest when giving feedbacks to anyone. There are many times that I will give 5 stars and there are times when I don't want to give any. If talking about gardens, ours at Bromley Lodge Wv45tp is absolutely disgraceful. The gardens and surroundings used to be kept in pristine condition by the previous gardeners. I sent you a photo when in was 8 inches high , now it's over a foot high. You are asking people to keep their places nice. I buy many shrubs and other plants to keep our community looking good. So will you abide by Midland Hearts contract and sort something out. Please don't tell me to personally message you. I have mentioned this numerous times.
Thank you in anticipation . George Love.