Miele Great Britain Reviews 

As before. Arrived as expected. Very polite engineer
Thoroughly tested appliance. Very good service.

The engineer went out of his way just to gain access to the washing machine which was almost inaccessible in our utility room. Great job

Very good indeed

Engineer was brilliant - friendly and helpful. He fixed the fault and gave us advice on what may have caused it. Many thanks.

The visit by the Miele engineer merited five stars. The reduced rating to just four stars for the service overall reflected the manner of the call centre person who I contacted initially. This may have been a language competence issue but I think it more likely that she was working from a script that seemed to be a barrier to expressing customer empathy.

Engineer was excellent. Polite informative and efficient.

Miele is always great service and very high quality

The engineer was pleasant, professional and showed his ID before entering.
He was very thorough and clean with his work/repair.

I am so happy he got my all my burners working.

I would recommend Miele anytime as the whole team right from the call picked up to booking an engineer to resolution has been wonderful experience! Thank you Miele for having such courteous and helpful people working g for you.

Big thanks to Technician Coogan (20518) for fixing the problem quickly and very effectively.

The time to send out an engineer is unacceptable. I was given an appointment one week after I reported the issue. This is a new machine and is the second issue I have had.
To make matters worse on the morning of the appointment I got a message saying the engineer was on his way (first appointment). I then got a call from customer service saying they would not be coming at all and giving a new appointment 4 days ahead! Completely unreasonable to be without washing machine for this long.
Logged a complaint but never got the courtesy of a response.

Truly appalling customer washing machine and even worse customer service. I expected much, much better from Miele.
This is at least, our fourth Miele washer and the most expensive and WORST washer we've ever owned. Every load comes out covered in lint as if you've washed a new towel in with a dark load. We no longer use the cotton wash cycle as it is too harsh, even using a minimum iron does not help. We now have to wash most items on a wool wash to avoid this. This is despite the gentle action sub menu being activated. It has caused drastically accelerated wear and tear to all of our fabric and has cost us a lot of money to replace items prematurely.
We were advised by the attending engineer to contact the Miele Customer Expectation Team and did so. The person we spoke to was particularly unhelpful and quite patronising; it quickly became evident that the issues and what we were reporting was not being listened to and batted away as nothing to do with the machine. When I pointed out that this machine replaced another Miele washer and I was sorting loads in the same way and washing the same fabrics without this issue previously, this was also dismissed as irrelevant.
The agent answering the call roundly dismissed our issues out of hand telling us we must be buying cheap textiles, (I'm sure companies like Dorma, John Lewis and M&S would be thrilled to have this description of their products.(The engineer had seen evidence and photographed some affected items such as high quality hand towels washed to threadbare within 6 months). I was even asked during this conversation if I knew or kept a record of how many times I had washed the towels;I don't know anyone who does this!
We have had several Miele appliances and been happy with them but I will never buy another Miele machine again.
In complete contrast, the attending engineer was extremely proficient, courteous and understanding.

Our dishwasher was first repaired several months ago. The same fault returned within weeks, and since then there has been a steady procession of engineers, each visit a week or more apart, each ending the same way: parts on order, come back another day, machine still not working.

Engineers arrive without spare parts, so anything unexpected means reordering and rescheduling from scratch. There is no visible attempt to prioritise or accelerate a long-running problem; every visit is treated as if it were the first.

The customer service is worse than the repairs. The call centre reads from a script, cannot escalate, and has no authority to resolve anything. Their only offer is to log a complaint, which then goes unanswered, as have my emails. There is simply no route to anyone who can actually fix a problem.

As a family with three small children, months without a dishwasher is not a minor inconvenience.

You pay a premium for Miele on the promise of quality and service. Neither showed up. Avoid.

I was very happy with the service I received from Callum and Ryan at the Abingdon branch. They were both incredibly helpful, very knowledgeable and clearly highly qualified in their field. Their visit was a genuinely positive experience.
After this experience, I would never consider buying from a third party again. It was so much better to speak directly with genuine Miele representatives who really know their products and are able to give honest, knowledgeable advice. They also gave me a great deal of useful information about my Miele appliances that I would never have known had I not contacted them.
I am very happy with both the service I received, and with my Miele washing machine and vacuum cleaner. Callum and Ryan are a real credit to Miele, and I would have no hesitation whatsoever in recommending Miele to others.

Made a huge order for 6 appliances and when our installer went to put the hob in realised that some small electrical clips were missing.

The ordeal to get this replaced has been maddening. Our installer has had two phone calls and between my partner and I I think we have had around 6 phone calls with Miele customer support where every time you are passed around multiple operators, none of who can see emails sent in regarding the matter or even find the order we placed (!!??).

The grasp on English is poor, there is no continuity and the gaslighting is another level. We were repeatedly sent the wrong diagrams to identify the missing parts (which they kept sending multiple times after we said it was incorrect) so we dug out the correct diagram from their website, sent them in the parts along with screenshots of the diagram, serial numbers as well as pictures of our actual hob with the missing parts (which we were told to resend 3 times), yet STILL they cannot work out the part.

Genuinely the worst customer service I have ever, ever had the misfortune of working with. I am not sure we will ever get this sorted as it is starting from scratch every time and no one has any initiative or seemingly brains on their side.

Avoid, worst £8000 spent of my life

In reply to Miele's reply - WE JUST WANT THE PARTS PLEASE, the hob cannot be installed without them lol!

Engineer arrived on time and was quick to find the problem and promptly resolved. Very good service

Getting my vacuum cleaner repaired has been a horrrible experience deal with Miele and their service agent. If I had known about how they handle these matters I would not have purchased from Miele and gone for Dyson instead. When this issue was escalated with Miele customer support in the Phillipines it was also not dealt with satisfactority.

Always used to purchase Miele for their build quality, but now full of cheap plastic parts and rip off repair charges.

Very good service and excellent products

Quite possibly the worst customer experience ever. Sent hoover back as faulty and under warranty. Only sent back 3 small parts of hoover. Calling and emailing for 2 months to have my hoover returned.CASE 510728900
Multiple requests for a UK representative to call me back ignored.