Miele Great Britain Reviews 

Hoover stopped working miele collected on 21st April 2026 it 21st July and having called on four separate occasions and being fobbed off and told the same thing nothing changes .
They never call back with any update and still no repair or replacement !!

Don’t buy any of cordless vacuum!!! All of them have problems with motor connection, switches and miele doesn’t fix it, only trying to fix until warranty expires!!!

Tumble dryer had a rattling noise while working. Service ordered online and was straight forward. Waiting time just few days which we could survive easily. We were kept informed about technician arrival. He turned up on time and resolved the problem quickly. The reason of malfunction was a bra wire and not the equipment. That was the second intervention we had, issue resolved and both not related to the product.

Our washing machine died at the end of a load. No lights or panel information. I called customer service, explained the situation (multiple times) and was given an appointment for a week later. The engineer arrived expecting a drum that did not turn which I guess it would not because the machine would not start. I guess this is what happens with off-shore customer service. So the engineer had the wrong parts. A call promised for the same day to book a new appointment did not happen so after a letter to the CEO I got a call from someone in his office saying it would be a further two weeks before they had the parts. So we will have 3 weeks without a washing machine which is just too long especially during a hot summer when we will be hosting two sets of guests during this time. WE have 6 Miele appliances and this is not our first poor experience with their customer service. It would be hard to justify the purchase of another if they cannot resolve issues in a reasonable amount of time.

The problem with my dishwasher was identified quickly and remedied. I also appreciated the fact that the engineer talked me through what the problem was.

Terrible experience with their (outsourced?) call centre to try to get my brand new fridge freezer fixed under the warranty.
Staff disempowered to act and just long, time consuming word-salad conversations that amount to nothing. Several calls later I still haven't spoken to an engineer and have no idea how this will be resolved. The problem isn't training of the call centre staff but the whole approach - focusing on validating my feelings while having no agency to act and obstructing me from getting to speak to the people who can help. Just a waste of my time. Couldn't be more disappointed and annoyed.

All aspects from booking the call out to the call out visit and successful repair were excellent and very professional

We had invested in Miele appliances as part of our kitchen renovation, and regret doing so.

The fridge makes a loud noise that you can clearly hear in the rest of the house - up to 60dBA. This is equivalent to someone haveing a conversation right next to you. We had to wait weeks and jump through hoops for an engineer to come out, who tested nothing other than the electrical connection. His patronising manager told us the fridge was poorly designed and was meant to make a loud noise and be full of frost. I struggle to believe that this is correct.

The engineer forged our signature when closing the case - the space for our signature is marked and we did not nor were we asked to sign it.

I have complained to Miele about this and have now been waiting two weeks for a response. Despite the seriousness of the forgery issue, they have refused to respond. I only got an acknowledgement when I submitted a DSAR, which they have not acknowledged either.

I am shocked by the contempt with which Miele treat their customers.

Great service

My Miele, which must be at least 15 years old, needed new shock absorbers. The full parts and labour option is quite expensive but offset this against buying a new untried brand or unknown new Miele made me choose the repair option. I only use my machine about 3 times a week, so I accept there has been a lot less wear and tear compared to machine use in larger families. The booking process was quick and easy and the engineer appointment was within a week. The engineer was brilliant and the machine now operates like new.

My cupboard doors were damaged during the repair. Miele customer services have refused to rectify this.

Machine dryer was not working.
Miele 2 top professionals undertook manual fixes and computer updates. Fixed the machine

Engineer very helpful snd knowledgable.
Had to wait longer than I expected fir service date

I have sent in a complaint. I emailed again last Thursday and I am still waiting for a response. Appalling admin response or should I say no response.

On top of the service, the engineer gave us some great advice on running and maintaining our washing machine.

First class service and advice from Cyrus, the technician who did the repair work.

Very professional , polite and made no mess.

Second faulty tumble dryer, serious system error, months later still not fixed. Poor response from customer service. Just left hanging. Absolutely disgusted given how expensive these machines are!

Absolutely abysmal service, start to finish from Miele. I used them as I understood them to be a trusted, reputable brand but I have learnt this is not the case and will never use their products again.
Bought a brand new vacuum; under warranty, a part has broken, not a single person I’ve spoken to on the phone can tell me what the part is, even with photographs and diagrams, even after referring to an engineer. I have spent several hours on the phone to their call centres, each time receiving different information and a variety of unkept promises, calls back which never materialise, promises of a collection of my vacuum to be looked at by an engineer but the collection never materialises. Emails not responded to. Aside from John Lewis call centres I cannot think of a worse customer experience!
Still no further forward and I am weeks into complaining. No one has come back to me, no one has a record of my complaint and no one seems to care.