Mifoaudio Reviews 

I bought earbuds from Mifo trusting that they had a warranty so it would be a safe purchase. I was wrong. Within a month of my purchase one earbud wouldn’t charge properly. I reached out to support and they gave me some steps to take. None of the steps worked. Not once did they offer anything related to the warranty. When I finally demanded they replace the earbud they told me that I was eligible but that I have to pay to send the set back to them. I’m not paying because even then they don’t guarantee they will replace them. I would not waste my money with this terrible company. They don’t post negative reviews of their products. Multiple people on other sites have had the same issue as me with one earbud not holding a charge. Spend the extra and buy something that is worth it and with a company that actually stands behind their product.

received a defective product. right earbuds don't always charge. emailed support on Jan 20, Jan 23, and Jan 30. still nothing

MIFO 07 earbuds lasted 15 months, first the left earbud died, then the right also. Tried all the recommended resetting, Bluetooth unpairing / repairing etc. Nothing, simply died having been kept clean and looked after well. Customer service completely non responsive to their support email address and website chat for help request, they're not interested at all. Beware, product doesn't last and zero help after purchase.

Great customer service! Totally recommendded.

Hello PCB of good quality. Electronic Structures used in power amplifiers To wired and test with an ELEGIA FOCAL Audiophile headset. Quality components. Next time.

Are you looking for place where you can get good video equipment for live production and Post production then mofiaudio is the place you have been looking for. They deal in both Audio and mofiaudio equipment of all kinds, name the equipment you're looking for trust me you will get it there, you don't need to order for your equipment and gadget outside the country again because what you want to order for is already at your door steps and let me bust your bubble their prices is lower than the one you want to order outside canada. They have branches in 16 Africa Countries to let you know they are the Best in the country. Patronize them today, you will never be disappointed.

If you are one of the countless many to receive a faulty product from this company, and DARE wish for your money back, good luck! Be prepared for endless emails, contradictory messaging, and delay tactics for weeks on end. Should they grant you a return request, you will still have to pay more money for mandatory tracking on the return, and Mifo will withhold the right to retain 20% of your original purchase cost as a "restocking fee", or to waive a refund whatsoever.

If you do get your refund but also have the likely restocking fee implemented, you can expect about 60-70% of the money you originally spent paid back as your refund (after return shipment costs). All for a broken product they elected to send to you, after you so kindly paid them in good faith.

This company has excelled in providing the single worst instance of customer care I have ever experienced, and I suspect it is by design. Terrible business practice top to bottom. Avoid them like the plague.

I really wish I had read these reviews before I purchased ear buds from Mifo Canada. I thought that since you can buy this brand on Amazon it must be legitimate. I ordered the special edition red canadian Mifo 05 Plus Gen 2 [2022]
Smart True Wireless Bluetooth 5.2 Earbuds. I received my invoice which indicated that the earphones were getting ready to be shipped. I then received an email saying they were on back order and would I like to choose something different. I responded no that I would wait. A month later I emailed requesting an update and when I could expect the earbuds. No response. I sent a few more emails and finally got a response when I threatened to report Mifo to the better business bureau and my credit card company. They then asked for specific info regarding the order, which I sent to them. My feeling was that they were trying to placate me and fob me off.
I finally received an email stating these headphones were back ordered for an additional 3-4 weeks. I responded that this was not acceptable and I wanted a full refund. Since asking for a full refund I have had absolutely no response. I have ended up going to my credit card company to dispute the charge on my card on the grounds that I have not received my merchandise! Very frustrating!!!!! So disappointing!

Keep stalling and asking me additional information. Is this a scam? Make an honest living and stop wasting people’s lives and time. I was overwhelmed with their website online reviews and now after reading the reviews from trustpilot, I begin to ask myself if I have been scammed or something.

This companies policies about postage is awful. I've bought pairs of their mifo 05 plus earbuds and have had nothing but troubles with then. Mifo expects me to pay for shipping even though they have admitted to me that it's a known problem they have. Completely unacceptable customer service. Going back to Sony for a quality product and exceptional customer service. Don't believe their website when it says"The best quality product on the market...
Yours truly
1pissedoffcustomer.

I was pretty excited to get these earbuds; my first pair of cordless. When they arrived I was impressed by the nice, sleek case. I'm not an audio junkie but the quality of the sound is excellent.

What I look for is the functionality, user-friendliness of the product and these buds completely miss the mark. I was quite surprised at the tiny pin-head buttons on each earbud. I was also surprised (and not in a good way) at how much pressure I need to apply to each bud to operate the controls. So much so that the more I pressed each one of the buttons to figure out the controls, the more the earbuds feel like they are being pushed into my ear!! By the time I arrived at my destination and was trying to remove the earbuds my inner was sore!! This was after day 1 of use!!

It's also really confusing to figure out the controls; if I press the inside button on the right earbud the volume goes down but I have to press the outside of the left for the volume to go up. So far I have yet to figure out whether allowing ambient nose is on or off! I am constantly referring to the instruction card. This morning on my commute I was trying to figure out the ambient nose thingy again and instead of finding that feature I shut off the earbuds by mistake... at that point I just put them back in the case and put in my old earbuds.

Looked on their website how to return the item and I just found out I CAN'T RETURN THEM because I used them!! Of course I used them.... how do I know if i'm going to like the product without trying it. How STUPID OF ME for not checking the return policy before purchasing. Complete waste of money

I ordered 2 portable Bluetooth speakers and paid $23.50 for 2 day expedited shipping. Was wanting to take speakers with me on trip. When I got the tracking email from UPS it indicated Standard shipping at 8 day delivery. I will be gone by that time. Package will sit at my front door for a week. All customer service would is refer me to UPS tracing which is zero help. Will never do business with them again.

Worst customer service ever. I ordered as they were supposedly available to my Canadian address in 3-5 days. Then after paying they tell me it’s in back order. I got them 3-4 weeks later, was promised a 10% discount I never got, and then returned them only to be shorted a whopping $52. On top of me paying for the return shipping.

Product didn’t pair to a simply iPhone 12.

Stay away and never order from them

Utter disgrace with absolutely no customer service

Is there a -5 stars?? One is too high. Worst customer service EVER. I wish I had read the reviews here. The pair I received also had no protective seals on the air buds, O5 plus GEN 2, I could not get them to pair consistently, and they kept falling out of my ears no matter which tips I tried. I was not happy and contacted them asking for a refund and a return shipping label, which they told me they would not send and I would have to pay for shipping. The recommendation about the earbuds not fitting properly was to tell me to “clean out the air wax in my ears”!!!!! Are you freaking kidding me?
So they told me I could return them if I paid for shipping and would only get 80% back of what I paid even though I only wore them twice and I believe them to be defective and likely refurbished! I paid full price $125 for this??
I shipped ($15 my cost)them back with a tracking number, which I had to email to them, and received an email from them saying that it would be at least two weeks AFTER they get the earbuds back before I hear anything from them “depending on how busy they are!”????
Worst purchase I’ve ever made. Horrible company to deal with. Avoid at all cost. No earbuds are worth this amount of disrespect and hassle. They don’t even have a phone number where you can talk to someone on the phone rather than emailing back-and-forth for days. And most likely being sold or used defective product at full price!!!
NEVER EVER EVER AGAIN.

These ear buds are expensive and are about the same quality as a $30 pair on Amazon. But Amazon lets you return garbage. This company will not take back their $135 ear buds once you open package. I tried to return because sound quality is AWFUL!!!

I haven't even gotten mine yet. They ship with UPS and UPS is terrible.

According to the web information, they have had my package in the area since friday. It is now tuesday, with a "severe weather delay" warning now.

Never buying mifo again.

*UPDATE*

I got them! They are a great product. The case seems robust, the headphones sound better than expected. Transparent mode is a trip!

The shipping company however will prevent me from ordering any newer models of these headphones directly from Mifo.

Definitely amazon from now on.

MIFO LOSE UPS FOR CANADIAN SHIPMENTS - THEY SUCK

I bought their new earbuds MIFO 05 PLUS on their website. I received them and I was happy with the overall quality the first day. However, after using them for a few days, I noticed that the left earbud was defective. So I contacted them and they tried to stall, making me do the same tests twice and taking their time to respond. Then they said you can return the product and we'll exchange it..... but you need to pay for the return. I received broken products and now I need to pay more for it for their mistake. If I would have bought them on amazon.ca, I would have had no problem returning them. Then I asked for a refund and they said there's a possible 20% restocking fee. Avoid this company... if you really want their products buy it on amazon, they will protect you from them.

I purchased Mifo 05 Plus directly from the Mifo website 3 months ago and now I have an apparent tiny part went loose inside the earbud when it accidentally fell off my ear (that was another issue with me that earbuds wouldn't stay fit with any size of silicon tips). Now this part is making an annoying shaking/ rolling noise inside the earbud everytime when I move. So I contacted the customer service and asked what they could do since it's still under 1 year warranty. Simply put, the customer service is NOT willing to work with me or whatsoever. I explained the issue in the very first message and their first response? "Please explain the problem so we could bring it up to the right department." Okay, I had just written a whole novel explaining the issue but sure, I broke down the problem so they could understand the issue better. Next reply from the customer service? "We would just like to know, did the earbud fall?" Yes it did! Are you guys even reading my messages? So I pushed a little bit to narrow down their response to either yes or no to fixing the earbud at the manufacturer or totally replacing for me. And what the customer service said? "We would like to know, has this has affected the earbuds' functions in any way or has this caused any issues?" YOU'VE GOT TO BE KIDDING ME! And they only reply once a day so it took me 5 frustrating days just to go back to the very beginning of the conversation. Mifo is a huge international brand and the service cannot be this bad after I paid almost CAN$150. Besides, I tried to call them to speak directly since email complains wouldn't go anywhere, but a shocker, they don't even have a phone number posted for us to call. I couldn't find any numbers for Mifo Canada, so there's nothing I can do but call my credit card company to file a dispute and request to launch an investigation to get a reimbursement. These guys are no different from one of those Chinese fraudulent shopping websites on Facebook. Trust me, I've been defrauded once on Facebook and it's exactly the same experience with Mifo!

O5 Plus buds.... Bought these from the mifo.ca website, mainly due to the customer and press reviews on there - particularly about battery life and about them being designed for sports usage and being "impossible to dislodge". The purchasing experience and delivery were good and the buds are well constructed, as is the charging case. However, there were a lot of glitches on the bluetooth connection to my Android phone wiht sound dropping in and out at first. Worse though... on the first use (after testing different sizes of the various tips that came with the product and making sure i had the tightest fit possible) one bud was dislodged during a light jog and sadly lost in some bushes.
I contacted their customer support to explain the ease with which the bud was dislodged. They offered no explanation or recompense on this. I then asked them if i could order a replacement bud. They first said yes of course... but only from the US website (i would incur shipping and conversation rate charges - but that was ok from my point of view to have a working set). When i checked the US site, there is no option to buy a replacement O5 Plus bud. I contacted them again. After multiple emails and online chat exchanges, they agreed to escalate my complaint to their management. After further chaser emails, almost a month later, they advised that their management said there is nothing they are prepared to do to. Basically, buy at your peril and be prepared to lose these and deal with glitchy sound (on android anyway!) and terrible customer service. HIGHLY NOT RECOMMENDED!!!!!!!!