I feel scammed
I feel very upset and start thinking about the scam. How is it possible they make you pay before knowing if they're going to help you? I paid €110 as if it were nothing. A woman called me and said that the municipality wouldn't accept the emergency for me because they'd consider me single. When I clearly explained that I have four children and we've agreed to co-parenting, the conversation ended with the conclusion that they wouldn't do anything for me. Days later, I contacted them by email requesting a refund. Someone named Joke responded, asking for proof of payment. I sent it immediately. That was a week ago. No word since then. I contacted them again today, still no word. I really don't understand their way of proceeding. I'm divorced with many children, and I can't afford to waste my money like this. I really need a refund. I'm very disappointed and regretted. Never again.
Reply from MijnUrgentie
Dear Naomí,
I’m sorry to hear that you are dissatisfied with our services and that you feel let down by us. I understand your frustration, and I would like to take this opportunity to share our perspective.
Every day, we receive requests from people urgently searching for housing. They visit our website, review the terms and conditions, and reach out to us with hope that we can support them in applying for an urgency certificate. We are, of course, happy to help — but during the intake process, if we determine that a request has no realistic chance of approval because it does not meet the municipality’s criteria for urgent housing, we are obligated to cancel the application.
Continuing the process while knowing it would be rejected would not have been fair to you. Your application was therefore cancelled by mutual agreement.
To arrange the refund, I requested proof of payment so that we could issue the reimbursement to the original account. That is our standard procedure. I have forwarded your payment details to our accounting department, and they process refunds within a few business days — one week at the latest. Your refund is already in the queue and will be transferred shortly. You can trust that this will be handled in the coming days.
Please understand that we are a small team handling a very large volume of work. Sometimes this means our response to emails may take a little longer than usual, but our intentions are always sincere. If you would like further advice or wish to speak directly, I would be more than happy to assist you.
Kind regards,
Anneke