Mik & Me  Reviews 

121
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and intricate details, noting that the dresses are beautifully made and feel very soft and comfortable for children. Consumers also highlight the outstanding customer support, explaining that the team goes above and beyond to handle urgent requests and ensure timely arrival for special events. Some reviewers were not happy with unexpected delays regarding order fulfillment and missed shipping timeframes for important celebrations. A few people also mentioned experiencing frustrating issues with incorrect sizing or missing items when their packages finally arrived.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning designs and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the incredible... See more

Order

Reviewers mention mixed experiences with their order. Some consumers report that everything went smoothly,... See more

Customer service

Consumers find customer service to be exceptionally helpful, friendly, and responsive. Reviewers frequently... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders often arrive quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I made my order in July for 5 of the Sophia mikado flower girl dress’s, I was getting married in September and knew it would be tight so I messaged the team and they made the impossible happen they... See more

Rated 5 out of 5 stars

Couldn’t decide which dress to buy and Mik and Me went above and beyond to help decide which dress would be perfect for my daughter. I ended up choosing the Celeste dress in ivory and was ecstatic onc... See more

Rated 5 out of 5 stars

Amazing pieces, and incredible customer service. I had a slight issue with my order and sizing. I’ve never received service as good as Mik and Me from any other brand! So helpful, they went above and... See more

Rated 5 out of 5 stars

I ordered Isabella Special Occassion Dresses from Mik and Me for my daughters to wear during my wedding in October. The dresses arrived one month before the wedding and they couldn’t fit into it, Rach... See more


Company details

  1. Children's Clothing Store

Written by the company

We're a woman owned business dedicated to crafting beautiful children's garments and more importantly, building brighter futures. We partner with talented female dressmakers around the world, providing them with fair wages, safe working conditions, and the opportunity to use their incredible skills to support themselves and their families. Every piece you own from us tells a story of empowerment, global connection, and the artistry of women. So much love Ozge 🩷


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(121)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

thank you

Yesterday my 3 year old daughter wore a beautiful dress for my brother's engagement she was just beautiful like a princess,she loved her dress. Thank you very much to the mikandme family, I am really happy to have chosen you.

May 31, 2025
Unprompted review
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Rated 5 out of 5 stars

The perfect flower girl dresses

We bought flower girl dresses and they were perfect!! Very good quality and looked much more expensive than what we paid. Excellent customer service too which was a bonus. I had a question about the sizing and the response was prompt and very helpful.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Dresses and Outstanding Service

I absolutely love Mik and Me! Every dress we've received has been beautifully made, with incredible attention to detail and top-quality fabric. The designs are elegant, unique, and perfect for special occasions. On top of that, their customer service is warm, friendly, and always helpful. It's clear they truly care about their customers. Highly recommend to anyone looking for gorgeous, high-quality dresses

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve purchased around 3 dresses from…

I’ve purchased around 3 dresses from here, I’m based in the uk and the shipping time was incredible. Even beforehand whilst still browsing I messaged the wonderful lady for help on sizing advice and she was great and super fast. When each of my daughters dresses arrived they were absolutely stunning and looking just as displayed on the website so I was over the moon! Have recommended this company to numerous people!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Love Mik and Me!

Absolutely love Mik and Me, I had their dresses saved when I knew I was expecting a girl during my pregnancy! Got her the butterfly dress and she received so many compliments. Already got my eyes on another one for her 2nd birthday, can’t wait!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing dress and customer service

Needed a dress for my daughter for her aunty’s wedding and came across Mik and me. Where do i begin!? Amazing customer service, got the Sophia dress and the quality was amazing, such a beautiful dress. My daughter got compliments the whole night. Will definitely order from again.

May 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing dresses

Every year I wait for my girl birthday so I can choose her dress from Mik&me, their dresses are amazing with high quality material and very fast shipping. Now I can’t wait to receive my new order, my little will be a flowergirl and I’m sure the white dress I ordered will be Incredible!

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Just PERFECT!!!

Milanese team went above and beyond to deliver a gorgeous dress for my daughter to wear for my brothers wedding. They were even having a sale at the time I purchased the dress so the price for a handmade dress was just unbelievable!! It came right on time according to the shipping times listed on their website. I even checked in with them via email and they were very prompt in their response. Overall, I highly recommend purchasing from this wonderful brand!!

February 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Mikandme are honestly so beautiful

Mikandme are honestly so beautiful, the product and the fast shipping absolutely amazing.
Mikandme dress for my daughter was the perfect piece for our wedding day. Sizing was true to size and the quality hands down stunning. Will be buying more in the near future

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I’ve had the best experience with this brand. I literally needed a flower girl dress for an event the following day. The owner responded straight away via instagram DM which I was super surprised about! She worked with me on sizing and last minute got the dress I needed ironed and ready to be picked up by UBER and delivered to me. I can’t recommend them enough! Will definitely buy from them again.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

The dresses were a DREAM!

The dresses were a DREAM!! The quality was so good and my girls received so many compliments! 😍

I also had zero problems with the shipping and the dresses arrived even earlier than expected! (I live in Saudi)

Thank you so much and will definitely order again! 😍

July 27, 2024
Unprompted review
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Rated 5 out of 5 stars

One of the best online shopping…

One of the best online shopping experiences I’ve ever had! I wanted to customise the colour of a dress, and the team at Mik and Me were incredibly prompt and helpful in organising a custom piece for my daughter. Shipping was fast, and the quality of the dress is absolutely unbeatable. I truly couldn’t fault them—highly recommended!

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable for special occasions & no customer service

I ordered a dress on Jan 30th and during this period, it was a 10 day processing period, plus 12 business days to ship to Canada. It ended up being a total of 30 business days when it arrived on March 13, missing my daughter's 1st birthday party and resulted in postponing the cake smash twice. Plus really terrible customer service where they promised to refund me, but I had to follow up many times and they never resolved it.

I followed up by email on Feb 5 and 13, and also commented on IG and sent them a DM since I didn't hear back. On the 14th, they let me know about the 10 processing days (which wasn't super clear on the site at the time) but I thought it was okay since I had ordered ahead of time and they said it should arrive about a week from that email.

I followed up on Feb 19, 25, and March 5 because they did not respond to my emails. She finally responded to my March 5 email saying it might've been lost in transit and would refund me as soon as they found out information from their shipper. I had noted that I had passed my Cake Smash dates and the birthday party was that weekend... so she said if the event date passed and the dress didn't arrive, they would arrange a return label and full refund, along with a GC to apologize for the inconvenience.

It sounded nice, so I responded that was great... but then I had to follow up again on March 13. Their response was a few hours after my email, and said that 'customers/courier company delays are completely out of our control' and that the courier was finally out for delivery in my country and they would submit a complaint to them.

I received the package that day, and emailed them back on March 14. I wanted to just ship the dress back and get my refund because all the events had passed. What use do I have with an expensive baby dress at that point? They responded yes, you can return it -- here's the address to send it to.

On March 17, I followed up and asked if they were covering the return as they had promised. They responded within an hour that "they will ask the boss to arrange a prepaid label and will get back to you within 2 days" because "they need to figure out how international return labels work". I responded the next day to say that's great. Looking forward to it.

Followed up March 24, April 3 and April 8.

In total, 13 emails and follow ups from me (plus two attempts on their Instagram), and 5 responses back from them. They lied about resolving this on their end and I wasted so much time and emotional effort trying to get a dress for my litte one's birthday.

Given their dresses are for special occasions, I wish I had seen reviews about their unreliability so hope others can learn from this experience. Shipping issues happen, but the poor customer service is within their control. Try a different dress shop -- I had a great experience with a similar shop from Australia and no issues there.

January 30, 2025
Unprompted review
Mik & Me  logo

Reply from Mik & Me

Dear Cindy Cheng!

We find this review really unfair and it's really upsetting to see as our processing times and our shipping times are all on our website in multiple places. I can see we also wanted to refund you and send you a gift voucher too for the delay regarding Canada post strikes.

It was also during a time where Canada post had completely closed shipments as you were aware, they have also closed shipments due to another strike now which is not our fault.

Our promise for a goodwill refund and a voucher is still open. We look forward to resolving your issue.

Kindest Regards

Rachel

❤️

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