Mila Foy logo
Visit website

Mila Foy Reviews 70

•
TrustScore 4.5 out of 5

4.4

Health and Beauty Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the fragrances, for their exceptional quality and magnificent, long-lasting smells. Many people also highlight the effectiveness of the hair growth products, noting impressive results. The staff is frequently mentioned for their welcoming and sweet demeanor, enhancing the overall positive experience. However, some customers were not happy with their orders, reporting issues such as receiving incorrect quantities or incomplete shipments. Additionally, a few people mentioned dissatisfaction with the response time from customer service, indicating delays in communication.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the amazing and long-lasting... See more

Quality

Users describe positive interactions with quality, particularly praising the amazing and long-lasting... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the kindness and helpfulness... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Some customers ordered samples, expecting credit... See more

Response time

Consumers are dissatisfied with the response times. Many report waiting two weeks or more for a reply, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a vendor in Spitalfields market and this stand was one along side me. I was drawn in by the amazing smells that was coming for the the samples they were handing out so I had to go over and see wh... See more

Rated 5 out of 5 stars

I created my own fragrance on the site and i added extra projection... I must say as a fragrance connesiuer this is one of the best decisions i have ever made. Finally a brand that enables us fragrnce... See more

Rated 5 out of 5 stars

The hair growth oil really grew my eyebrows back so o tried the extreme version for my balding patch and wow! My review won’t do justice but I am very happy with the results and got my confidence back... See more

Rated 5 out of 5 stars

I don’t usually buy things from brands I don’t know about but took that risk and I’m glad I did. The fragrances are genuinely some of the best quality fragrances I’ve ever had. 100% recommend great cu... See more

Company details

  1. Health and Beauty Shop
  2. Toiletries Store

Written by the company

Founded in 2015 in Gravesend, Kent, Mila Foy is a premium cosmetics house dedicated to redefining skincare, haircare, and fragrance. Every product is crafted in small batches using rare, ethically sourced ingredients from their country of origin, from Tunisian rosemary to Honduran batana oil, renowned for its role in our rapid hair growth oil. What makes Mila Foy different is our natural patent process. Unlike mainstream and smaller brands that rely only on essential oils, we extract the most potent parts of the plant to formulate products that deliver stronger, longer-lasting results. This unique approach, combined with years of research and daily in house testing at our flagship grooming studio, ensures our formulas are proven and effective. From tackling hair loss to enhancing skin and creating luxury fragrances, every bottle is hand-finished by artisans and guided by master perfumers. We balance luxury with transparency, offering high quality products that remain accessible while supporting local farmers and communities worldwide. Trusted by thousands of customers, Mila Foy has earned the title “Caviar of Cosmetics” and is setting a new benchmark in natural beauty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

10/10 products

Amazing! The fragrances are 10/10😍 for someone who teaches gym classes all week these products keep me smelling good all day

September 23, 2025
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

I ordered 2 samples

I ordered 2 samples - hair and fragrance. The image shows that each sample has 3 products. I received a tiny pack, with 2 tiny tiny amounts - a beard oil and a hair serum. No indications on how to use. Was charged almost £10. Rip Off.
And they smell terribel.
Stay away from them.
No one reply to emails or the watsapp on their site

September 9, 2025
Unprompted review
Mila Foy logo

Reply from Mila Foy

Hi Roberta,

Thank you for your feedback. We’re truly sorry you felt let down, and we completely understand how frustrating it can be when replies don’t come through as quickly as expected. As a small business, we receive hundreds of messages every week, but we did reply to you (just not as fast as you had hoped) and worked to get this sorted straight away.

For clarity, you had selected the fragrance sample set, which only includes fragrance samples, not the mixed set with all three products. We realise this caused confusion, and we’ve since updated our product images and descriptions to make this clearer for future customers.

We also followed up with you directly, sent out complimentary samples, and ensured you received your full order despite this review and the chargeback. We always want to go above and beyond to put things right, and we’re grateful you gave us the chance to do so.

We take every review seriously, even when it’s tough to read, as it helps us grow and improve both our products and our service.

The Mila Foy Team

Advertisement
Rated 5 out of 5 stars

The hair growth oil really grew my…

The hair growth oil really grew my eyebrows back so o tried the extreme version for my balding patch and wow! My review won’t do justice but I am very happy with the results and got my confidence back I have suffered with alopecia and thinning hair but this is a great brand

August 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I’m giving this purely because the…

I’m giving this purely because the customer service has been awful. Not to mention the tracking info from Yodel, advises to check tracking and post code. I contacted them via email and got a message to contact this number on WhatsApp. (No hello nothing, poor communication right away)… contacted them on WhatsApp several times and no acknowledgment, nothing. Even if you come back and say we are high in demand, please bear with us-Literally nothing. So I feel this company has been AI generated and not genuine at all. Going to contact the bank for a refund. Absolute scam! Way to start the business.

August 18, 2025
Unprompted review
Mila Foy logo

Reply from Mila Foy

Hi Nups,

We’re really sorry to read this and we completely understand your frustration. We did reply to your messages, but not as quickly as you expected, and we recognise that slow communication can make the situation feel even worse.

At the time, we were using Yodel for deliveries, but after numerous complaints and delays we have now stopped using them moving forward. Our aim is always to deliver a smooth service, and we’ve taken this as a lesson to improve both our courier choices and our customer response times.

We have already been in touch with you directly and sorted this out, and we are grateful you gave us the opportunity to do so despite the frustration. As a small business, we’re constantly learning and improving, and your feedback genuinely helps us grow.

Thank you for bringing this to our attention.

The Mila Foy Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look