Milcollections Reviews 

41
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about rude, aggressive staff members who were completely unhelpful and dismissive during conversations. Reviewers also noted major issues with communication, stating that emails went unanswered for months and calls were handled poorly. Many people felt extremely pressured and stressed by relentless demands regarding disputed payments and invoices. Though some customers faced serious challenges, a few reviewers were satisfied with the professional and helpful service provided by specific representatives. Consumers genuinely appreciated when staff members were polite, reassuring, and effective in resolving debt collection matters smoothly.

What people talk about most

Staff

People report ambiguous experiences with staff, highlighting a stark division in customer interactions. While... See more

Payment

Customers had negative experiences with payment, expressing frustration over billing discrepancies. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting professional results and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers reporting frustration over... See more

Customer communications

Reviewers mention mixed feelings about customer communications, noting both frustrating experiences and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute con merchants - tried to force me to pay a fictitious debt. Then they started phoning business associates and discussed the situation - thereby breaking GDPR. Don't bother trying to t... See more

Rated 1 out of 5 stars

These collections agencies are a complete parasite on innocent members of public. I had them chasing after me for an account that "has been stopped" in his own words. Telephone operator was smarmy and... See more

Rated 1 out of 5 stars

outstanding invoice purchased off bt for £40.00 which we do not owe , have emailed have sent proof have emailed BT now i have decided to make a counter claim , may cost a little but i will make su... See more

Rated 1 out of 5 stars

Sending an overdue electricity bill demand to The Occupier? REALLY? Octopus energy are still chasing us for a previous tenant's bill. We don't owe them anything and have never had an account w... See more


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(41)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MIL Collections Ltd had an issue with the accuracy of the information !!

I received an email claiming to collect an outstanding balance on behalf of Shell Energy. However, I have never been a customer of Shell Energy.

The email included specific details about billing and payment, which raises concerns about how my data was obtained. I believe this to be a fraud attempt and possible data breach.

I have taken steps to block the sender and report this incident here. I urge others to do the same and not respond or send any payments.

May 27, 2023
Unprompted review
Milcollections logo

Reply from Milcollections

IMPORTANT NOTICE:

MIL Collections Ltd [MIL] has no record that the publisher of this review is a client of MIL.

The nature of the review suggests that the comments are written by a 3rd party and not a genuine client which is against the terms of use of the Trustpilot platform.

The High Court case between BW Legal Services vs Trustpilot (KB-2021-000573) His Honour Judge Lewis ruled on 12th June 2024 (66.) Quote: “Of course, it needs to be remembered that most of these reviews are likely to have been posted by the people against whom the claimant has sought to recover money. These third parties are not clients or customers of the claimant. It seems extremely unlikely that any of them will have sought out the claimant or wanted to be the recipient of the claimant’s debt recovery services.”

The comments therefore appear to have been mistakenly provided by a 3rd party and may even be referencing; our clients services, client procedures and client experiences - which is also against Trustpilot's terms of use.

We would recommend that the review is removed, and contact details provided by MIL or available on our website are used to contact MIL if a dispute or query remains outstanding on an active account.

MIL has been granted permission by the Financial Conduct Authority to offer the services of debt recovery and will not indulge in what would be a breach of purpose under the General Data Provision Regulations by engaging publicly with the author of this review or other 3rd parties for whom we have been instructed to recover money from.

MIL has not given Trustpilot permission to facilitate review’s nor has MIL illegally solicited 3rd parties to publicly post comments about their experience.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look