Milesandmore Reviews 

Haha it’s a scam. It took me two years and an about 15 flights to work it out…but it’s a scam. They don’t log your miles, you can’t collect them and can’t use them. They basically don’t exist.

The most unhelpful of ‘help lines’ - told to fill out a form to claim points on a 1st class return flight Zurich to Tokyo - but the downloads only permit 3mb for supporting documents hence impossible to send. Awful service.

Miles and more is the worst Program ever! They take away your Miles and as soon as you try to book something through Miles it is Impossible! Even trying to book through a phone call does not work and the people are very bad at their jobs.

I have now lost count of the time spent on the phone trying to reclaim lost airmiles on one leg of a flight from Australia to England in January 2024. Each time I am “interrogated” for numerous reference numbers passwords, pin numbers only to be told my enquiry cannot be processed or my claim requires more information.
In a word “Useless”

If I could I would have given a BIG ZERO. I was lured to sign for their credit card (Barclays and Lufthanza) for the Lufthanza bonus award which I later found out that unlike other airlines award programs charge you the points plus hefty airfare to the tunes of hundreds of dollars each way !!! where when comparing to others that are usually around $20-$60!!!
Customer DisService is rude and incompetent !! The website and the app has stopped working and there is no tech support . The employees are rude, incompetent and impatient ! I tried to log in onto the website to get an "Access Denied "or on my mobile "Your connection has been blocked". I cleared the cache on 3 different computers and browsers to no avail. When calling several times I was told LOL to login w my ID number. When I explained that I can't even get to the login page the agent said that I should try another browser. I advised that I tried Chrome, Safari, Firefox only to be told try EDGE. Are these people real?? I did file a negative survey but obviously no one cares . Next is to file with the dept of transportation, Lufthanza Airlines and Barclays. Let see where we go.

Your miles are completely useless. Essentially don't bother even collecting them.
There are plenty of seat in business, but they will not allow me to upgrade using the miles despite what is advertised on their website. My request is placed on a waiting list which is a scam.
If you want to collect AND USE your miles fly a different airline.

I don't know if the program itself is any good. Because the App and the website which is the front-end is totally rubbish.
I cannot log-in to my account with my associated e-mail address. ("Technical error" very informative message).
This happens on both the web and with the app. Tried all web browsers, both PC and Phone.
Trying to contact Miles and more via their contact form is also impossible I just get re-directed back to the FAQ instead of being able to submit a bug report or a question.
Finally I got a hold of a support operator that told me I need to log-in using the number on my frequent clyer card. I told her that the Log-In UI states that I can use "email address". She hung up.

I have absolutely nothing positive to say about this bonus program.
2024: Who even keeps track of a bonus card?! E-mail address should be sufficient for log-in purposes. It works in ALL other web services. Using the "Security" argument for a bonus program sounds far fetched.

Improvement suggestions:
1. Provide a technically working platform for this service.
2. Provide tech support staff with decent manners.

Does Miles and More actually exist?
I was accumulating miles for about 4 months after flying business class around the world, then suddenly I couldn't log into my account.
I sent 4 emails through their customer service site, no reply, tried calling their customer service number 3 times over the course of a week and no one answers.
It has to be a scam, but how do you find out? No one seems to know, even Lufthansa customer care doesn't know!
It needs shutting down.

Actually zero stars. You pay per minute and after explaining what the purpose of the call is the line drops. Three times in s row. Fraudulent.

Miles and More is a complete scam. Do not waste your time trying to credit your account with miles. I have lost count of the number of legitimate journeys made with Swiss or another member airline for which the credit has been refused. They refuse their own scanned boarding cards. On a trip back from Cairo on 18th February 2024 I asked to use points for some refreshments on the plane and they weren't even capable of doing that. I got charged on the backup credit card. This company should be investigated for criminal activity.

Miles&More added my ticket before my flight and put it down the right date and wrong year. When I contacted them, they realized their mistake and refused to correct it. I contacted them again but a not nice and not gentleman kept saying that I have to contact Air Austria and that is not their problem. Worse service ever!

You are collecting miles years over years and when you have enough miles then you are not able to spend on flights you prefer.
You cannot select the dates and routes that you want. You can only book what Lufthansa dictates. No flexibility from the Alliance no support from team at all.
Worst experience ever.
As soon as I spend all my miles I will leave this alliance and also avoid booking flights with Lufthansa and their daughter companies.

Spend over 3 hours on the phone with 3 different persons (because first do got me in pause and then dropped the line and never called back) in order to change a booking in business class. Even 1.5 months in advance all is booked, full, can’t change. When they finally find flights (and each 3 persons found different ones, how can that even be) they then realize they made mistakes or all of a sudden they have system technical issues, put you in pause for another 20 minutes, if you are lucky they take you back to tell you to get on pause again to speak with technical team. They hardly can even understand the flights booked originally, they seem complete ignorants lacking any basic understanding. It is appalling and the three of them were same, you need to repeat the exact same non-stop like they just forget in 5 seconds. It is beyond any belief, I have already come across poor service but this is a complete nightmare. And then when all is ok, you should get a confirmation email with the new details and nothing comes in. And you can call again. And indeed even the program itself if bad, they now introduced a new one which seems worst.

Must inefficient company.
You send messages and they replied 1 month later, then request the same docs even when things have been accepted before.... Please replace the people by AI

This program is borderline fraudulent. It's nearly impossible to use your miles for flights. There are a couple of economy flights available, but you don't get to choose the dates. There are plenty of better programs out there, in fact, any other program is better. Additionally, Lufthansa was never good but has gotten worse, and Swiss is a declining airline. Their fleet is old, and the service is constantly declining. Avoid it if you can.

Is a scam, they cancelled my reward order 3 times without a explanation just before the miles expiring.

My frequent flying experience with Lufthansa and their Miles & More program has been nothing short of a nightmare. Firstly, let's address the abysmal customer service, which seems to be a staple of German companies. Dealing with them is akin to pulling teeth, except less pleasant.

But let's get to the real issue here: the complete lack of synchronization between their booking apps and the Miles & More app. It's like they're from different planets! Why do I have to input my information repeatedly, jumping through hoops just to access basic services? It's a never-ending loop of frustration and wasted time.

I've reached my breaking point. I've had it with German companies and their ineptitude. It's time to explore alternatives because dealing with Lufthansa and Miles & More is simply not worth the headache anymore. Save yourself the trouble and fly with someone else.

I have tried a number of times to use my 200.000 miles for an award flight. But NEVER are there any seats available. No matter the flight, the date - even you go out 6-8-10 month, the same message "There is no available flight" on that day. It is a total disaster, and the authorities should demand a check on this policy!!

I joined this program a year ago through Star Alliance.
After taking about 6 flights business class I was awarded the miles etc, no problem, but then 2 months later when I was due to take another 3 flights on partner airlines I tried to log into my account but was told I couldn't access and had to contact miles and more.
I tried to call them but no answer, i filled out the on line form twice in 3 weeks but no reply.
Absolutely abysmal set up, they should just be closed down as they practically do not exist, I think they are just a 'shell' company or a scam.