Military 1st Reviews 

73,854
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive securely packaged and well ahead of schedule. Many people are also very happy with the overall ordering process, highlighting the useful size guides, reasonable prices, and smooth website navigation. Some reviewers were not happy with product durability, reporting that certain footwear items and clothing pieces began to break, rip, or fall apart quickly. A few other people also felt that shipping methods sometimes lacked proper tracking options, leading to delayed parcels and complicated return or refund processes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and durability of... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting fast and prompt shipping... See more

Quality

People report positive experiences with quality, highlighting that items such as shorts, fleece clothing, and... See more

Service

Reviewers mention positive feedback about service, highlighting fast delivery, great prices, and professional... See more

Order

Customers had positive experiences with order, highlighting the simple and easy ordering process on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was easy, size guide was useful, I just got it wrong! My order arrived exactly on time and was well packaged. I found my coat was too big, but that was my fault. The return process was easy a... See more

Rated 5 out of 5 stars

We are reaching weather conditions that can suddenly change from sunshine to heavy rain . When dog walking including my military water proof jacket & trousers in my back pack makes a lot of sense !

Rated 5 out of 5 stars

Ordered Brandit M65 giant jacket, delivered in super quick time, but was too big so have returned and am awaiting second delivery. Easy as can be, and the best company to deal with. Highly recommended... See more

Rated 5 out of 5 stars

Good quality t-shirt (Russian Navy) for the money. My husband was assigned similar looking t-shirts for work, but they were too short and inferior materials. He was quite happy with the one we ordered... See more


Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Camping Store
  4. Fishing Store
  5. Hunting Store
  6. Paintball Store

Information provided by various external sources

Military 1st is a Manchester based online store, specialising in quality outdoor & combat clothing, tactical footwear, camping & bushcraft accessories, along with professional Airsoft gear. Since its establishment in 2009, the store is constantly expanding the range of brands & products offered to meet the high expectations of customers in the UK, Europe & Worldwide. We are proud to provide outdoor & camping enthusiasts, Airsoft & paintball players, as well as hunters & fishermen, with a top class apparel & equipment in affordable prices, along with superb Customer Service & fast delivery (free across the UK).

Military 1st Details

Written by the company

FREE UK DELIVERY
Available on all orders regardless of the price and size. We aim to despatch your parcel the same or next working day; you should receive it within 2-4 business days from the day you placed the order.
PROFESSIONAL CUSTOMER SERVICE
Our friendly and experienced Customer Service team is always happy to help you with any queries. Our aim is to reply fast giving you all the answers you need ensuring the best possible shopping experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

74K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(73,854)

3,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not shop here ever!

Do not shop here ever!

Purchased a pair of combat boots only 4 months ago. They have been worn roughly 10 times. These boots are absolutely falling apart and all of the material is ripping.

Decided to contact the company to ask what my options are to have the blame fully placed on me. Told me the issue was a sign of the boots getting wet and muddy and not being dried and cleaned properly. The first time they have been worn in these conditions was literally 5 days ago and they had already started to have issues before this. Regardless of their nonsense excuses, these items should be fit for purpose and shouldn't be falling to pieces after 10 wears.

Any way, after a bit of a search online, I find that this appears to be a regular tactic of these scammers and they like to use a variety of different excuses that blame damage to products on their customers every single time.

If you have been unfortunate enough to order from these crooks and have a problem then I suggest you contact your banking provider to get help.

Also a note to the company - I am not interested in receiving a reply from you as Im not interested in your sarcasm, excuses or lies so save yourself a little bit of time.

September 1, 2026
Unprompted review
Rated 3 out of 5 stars

Does 'what it says on the tin'

Super speedy mailing. Easy to deal with and order.

However, got to say that the shoulder bag I bought definitely wasn't worth £36 but looks and feels more like a £20 bag. Compared to my old cordura bag, which literally fell apart, (not bought from Military 1st), my new bag is not lined on the inside, which would have 'upped' the quality but probably the price too.

Saying all that, it does what I need it to do. 😀

August 23, 2026
Rated 4 out of 5 stars

Very good value

Overall, I am very pleased, having bought several pairs of ¾-length shorts in the past.
They wear extremely well.
Delivery is good.
My gripes are that I have to trawl through pages of catalogue to find them and that my size is often out-of-stock when I do.

August 25, 2026
Rated 1 out of 5 stars

Wrong size sent and not next day delivery

Bought a pair of BDU 2.0 uniform trousers and paid for next delivery ! Came 2 days later and wrong size sent ! Needed these trousers urgently for work . Sent trousers back for an exchange to get the right size and nothing !

No contact has been made, spam folder and inbox checked ! Only email I received was to say the return had been successful!

August 25, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

We’re sorry to hear about your experience.

We contacted you four days ago regarding this matter but unfortunately did not receive a response.

Please check your inbox and spam/junk folder for our previous message and reply to us directly so we can continue assisting you with the exchange.

Kind regards,
Military1st

Rated 5 out of 5 stars

Quality goods with quick delivery.

Quality goods with quick delivery.
Always buy gear from here when needed.

August 26, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Fast delivery

Excellent ordered in the afternoon arrived the next day 👍👍

August 17, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Always great and so fast on delivery

Always great and so fast on delivery

August 25, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Very happy with prompt delivery and…

Very happy with prompt delivery and quality/size of cargo trousers.Will be ordering again.Thank you.

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Great service

Great service, excellent product and swift delivery.
Can't ask for more.
Thanks

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, at a decent price, and arrived in no time at all.
Can't fault anything.

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Excellent quality product at a…

Excellent quality product at a competitive price.

August 17, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Great replacement

Great replacement for my old worn out pair, i wore them for work 5 days a week all year round and they lasted about 4 years, still going strong, but are wearing thin in the seat. When these wear out I'll buy another pair.

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Fantastic service

Fantastic service

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Prompt delivery

As usual, prompt and swift delivery!
Great products, for sensible price.

August 24, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Everything...

Everything.... easy transaction, super fast delivery and excellent product.. thank you very much... will definitely shop with you again

August 17, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 5 out of 5 stars

Great after-sales service

Great after-sales service. I bought some shirts from Military 1st. Although they were the right size for chest and waist, they were too short for me. Nothing to do with the company, but I have a long torso, and this is a constant problem for me. So I had to return them. I read through their returns policy and followed the simple steps. There was no cost to me, and their communications to me were brilliant - they refunded the money very quickly with no quibbles or delays. Not only great service, but excellent after-sales service.

August 21, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

Rated 1 out of 5 stars

I ordered Industry Vintage shorts

I ordered Industry Vintage shorts, but received a completely different model: Urban Legend in a mustard-green color instead of the ordered Beige.The company's order confirmation system lacks transparency. The final invoice contains no product image, only a long multi-digit SKU number and a confusingly similar model name (Urban Legend instead of Industry Vintage). This pattern seems designed to confuse customers who cannot memorize exact SKU codes, leaving buyers without clear visual proof of what they originally clicked on. Furthermore, there is no way to access the original order details directly on their website; it is completely hidden or impossible to find.The received product is of incredibly low quality. It is made of cheap cotton/polyester blend with poorly stitched seams and loose threads everywhere. There is no country of origin stated anywhere on the labels, which raises questions about whether this is a genuine Brandit item or a fake. The quality of execution is significantly lower than basic brands like GAP or Old Navy. Lastly, the tag says "Beige", but the actual color is a distinct mustard-green (photographic evidence attached). A highly disappointing and untransparent experience.
Addendum: The permanent fabric tag inside the shorts completely lacks the product name or color, showing only an obscure number. The only place stating "Beige" is a loose, detachable paper tag that can be easily pinned to any random pair of shorts to deceive the buyer. This is a clear manipulation of product data. UPD: The store officially refused to resolve the issue or pay for return shipping, claiming that a mustard-green pair of shorts with terrible stitching completely matches my order. They openly told me to go to the bank for a chargeback. I have officially initiated the chargeback procedure through my bank with all the photographic evidence of their wrong delivery. Avoid this shop, their customer service is an absolute nightmare.

August 22, 2026
Rated 5 out of 5 stars

The products are top quality

Really solid and fast delivery.
Products are top quality

August 23, 2026
Military 1st logo

Reply from Military 1st

Dear Customer,

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience.

We value the positive review and are happy to hear that you enjoyed shopping with us.

Kind regards,
Military 1st

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