Milk & More Reviews 

29,022
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,768 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable and quiet early morning doorstep deliveries, noting the amazing convenience of adding extra groceries online before the evening deadline. Many consumers also love receiving traditional reusable glass bottles, which successfully help reduce plastic waste while providing fresh daily breakfast essentials right to their doorsteps. Some reviewers were not happy with milk quality when products occasionally turned sour too quickly during warmer weather conditions despite having cool boxes. A few other people also felt that navigating online order modifications or reaching out to customer support teams could sometimes become quite frustrating.

What people talk about most

Delivery service

Customers report positive experiences with the delivery service, often highlighting reliable and early... See more

Product

Clients share positive opinions on product quality, praising the fresh milk delivered in traditional glass... See more

Service

Customers consistently note positive experiences with service, highlighting a reliable and convenient... See more

Order

Consumers find order to be positive, highlighting how easy and straightforward it is to use the app and... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed experiences across different items.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Any issues are dealt with promptly, and adjusting orders easy. The only problem I have is with the range of items being quite restrictive, and then upmarket, pricier products. Breakfast cereals for in... See more

Rated 4 out of 5 stars

I have been a customer for many years and the service is very reliable USUALLY. However, when it goes wrong it is a nightmare to contact Milk & More. The telephone number takes you to a non UK Ca... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

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4.2

All reviews

(29,022)

1,572 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been with Milk & More for about…

We have been with Milk & More for about 5 years now and apart from a very few occasions the milk is always on the doorstep by 7 am. When there have been days where there has been a problem (about 1 per year on average) the order has been delivered by 10am.
Great service from our milkman and glass bottles are rinsed and returned.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Milk & More

Milk & More fresh milk is always delivered to our door never late or missed. I cannot fault this service at all, the milk tastes delicious and does not go off as quickly as shop bought.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

The deliverers are brilliant

The deliverers are brilliant. I had a broken up pathway and the poor delivery person managed to make their way to my door - thank you so much!
The website is good for ease of cancelling for holidays or changing orders . I’d milk deliveries if you can. I’ve saves 25 years of accumulating plastic supermarket milk cartons . That’s a lot of plastic we needn’t have in the world . And that’s great!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't manage without John

I couldn't manage without John, my milk delivery man.
I live in sheltered accomodation and am disabled .It is such a relief to know that on my designated delivery days my order is just outside my back door . Thank you so much John!!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

I have been chasing this company for a…

I have been chasing this company for a refund since beginning of June and each time I am put through to a very incompetent customer service based in Pakistan and seem to have no idea on how to resolve my issues and refund me for the non delivery of the products.

June 1, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Neelam,

Thank you for sharing your feedback with us.

We are very sorry to hear about your experience and appreciate the opportunity to address your concerns.

As discussed during our recent phone call, we have escalated your case for further review. A member of our higher management will be contacting you directly to investigate the matter and work towards a resolution.

We will also be sending you an email with further details regarding the escalation so that you have a written record of the next steps being taken.

Please be assured that your concerns have been taken seriously and are now being reviewed by the appropriate team.

Kind regards,
M.Ali

Rated 1 out of 5 stars

About 5 times now I haven't got my…

About 5 times now I haven't got my Avant sparkling water trays of 12!

I phoned on Wednesday morning because I was given still water. Then the person on the phone in your call centre abroad said, leave that out overnight on Thursday & the milk person will swap it for sparkling water because that's what you've paid for (& as I told her, that costs more than the still water anyway). I left out the wrongly delivered still water but the milk person didn't come, even though the call centre person told me would.

Therefore, I had to take time yet again to phone on Friday morning & it took ages explaining - there's a communication barrier - to try to get the person to understand what had happened. Eventually, they gave me a refund & said for me to order sparkling water again & it will definitely come on Sunday night, Monday morning. She said she would email the depot to ensure I get sparkling water. Therefore, I ordered & paid for a tray of sparking water again, this Sunday, but again it has not come. I just looked at my step after I heard the milk person come: there's yoghurt but no sparkling water delivery yet again! & I had politely left out the still water (wrongy left on Thursday) with a notice on it that this was to be returned.

Hence, what is going on? The person on the phone on Friday said that the person on the phone on Wednesday was wrong because you don't do swaps, & the person on the phone on Friday said that she would definitely email the depot so that I would definitely get my sparkling water if I re-ordered it on this Sunday for Monday morning, which I did.

You're messing me about; I've been a loyal customer for nearly 6 years & this is the fourth or fifth time I've ordered sparkling water & I haven't had it delivered. You've put the price up from £4.09 to £4.15 so you must still be selling it being as you put the price up.

I'll have to go to the shop tomorrow now & carry heavy trays of sparlling water, but I don't drive & it'll be heavy......sparkiing water is what I drink daily, & especially in the heatwave we are having!

You're supposed to be convenient. I don't call this convenience. I call this messing about a loyal customer. I really do.

July 20, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback with us.

We sincerely apologize for the inconvenience and disappointment caused.

We have previously sent an email requesting further details so that we could fully investigate what happened, but unfortunately, we did not receive a response.

To allow us to look into this matter thoroughly and escalate it to the relevant teams, could you please contact us at contact@milkandmore.co.uk with your account details and a reference to this review?

Once we receive your email, we will investigate and escalate the matter as appropriate to ensure this is properly addressed. We would appreciate the opportunity to investigate this further and work towards a resolution.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Excellent All Round

After many years, the service is still as good as it ever was. If there is a problem - rarely - it is sorted out quickly and efficiently and, sometimes, before I even know about it. I wouldn't hesitate to recommend.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

We dont use Milk or More but we are…

We dont use Milk or More but we are sick of the lack or respect of the driver that delivers in Barlaston to our neighbours, he speeds through our close, slams his doors and make ungodly noise twice a week. So disrespectful. This has been going on for some time.

July 18, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi David,

Thank you for taking the time to review our service.

Please accept our apology for the recent experience you had with us.

We take concerns about driver conduct very seriously, and we'd like to investigate this matter further. We previously sent an email requesting additional details, but unfortunately, we have not received a response.

To help us escalate this issue to the relevant team, could you please email us at contact@milkandmore.co.uk with the first line of the address and postcode where this is occurring? Once we receive this information, we'll ensure the matter is reviewed and addressed appropriately.

We appreciate you taking the time to report this and apologize for the disturbance and inconvenience caused.

Kind Regards,
M.Ali

Rated 4 out of 5 stars

Reliable service

As an elderly person living alone it is good to know that my milk will be delivered three times a week. The service is reliable. The website is easy to use to suspend deliveries when I go on holiday or to increase my order if I need extra pints.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Milk delivery and More to your…

Milk delivery and More to your Door-what's not to like?
Really delighted to have this service and would recommend it to anyone who asks. They are very good at resolving problems on the very rare occasions that they do arise, no ifs no buts, just how can we help?

July 6, 2026
Unprompted review

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