Millets - Darlington Reviews 

Love this shop. Staff always are always friendly and helpful. Shop has a great selection of outdoor gear in including tent pegs and tarps. Recently bought the Icarus 500 and staff brought it to my car. Thank you .

Fantastic staff. Very friendly and knowledgeable.
Sorted out my exchange without any issues and helped me pick a different product.
I left feeling very pleased and thankful

The help of the people in store who helped me order it

Well yr staff were very helpful and easy going

Collected from the freindly and helpful staff at the Darlington store. Everything all ready thank you.

Staff were absolutely excellent.

Ordered the replacement part on a Sunday. Was told it would be in store by Thursday. Actually arrived on Tuesday. Went to collect and was done in minutes.

Replaced the air tube on Sunday just gone. Completed without a hitch.

Went in to store to purchase a pair of boots and realised that the lady who served me (Ceyhan) was the girl that sold me a pair of boots exactly a year to the day and was as then, so helpful and polite. Looked at three pair and was impressed as she was not pushy, let me take my time and seemed so knowledgeable. On leaving, I spoke to her colleague Darren who was also ever so courteous. Both are a credit to the store which incidentally is well laid out, clean and full of amazing items. Thank you.

I recently bought my own first pair of walking boots from Millets Darlington and was so impressed with the support and comfort they gave me while getting into hiking that I came back to find a pair for my son.

The experience we had was genuinely brilliant, and Jennifer deserves a special mention. She was patient, kind, and incredibly helpful from the moment we arrived. My son is 7 and autistic, and he communicates in his own way, but Jennifer never rushed him or spoke over him. She took the time to properly engage with him, measure his feet, and help him try several different pairs of boots until we found one that was comfortable and supportive for him.

What really stood out was how thoughtful she was. She even offered to turn the heater off and lower the music volume to make the environment more comfortable for him. Small things like that make such a big difference, and it honestly meant a lot to us.

You can tell when somebody genuinely cares about people, not just making a sale. Shopping can sometimes feel stressful with a child who needs a little more patience and understanding, but Jennifer made the whole experience feel easy and comfortable for both of us.

Huge thank you to Jennifer and the team at Millets Darlington. We’ll definitely be back.

Excellent customer service staff were more then happy to help me deffinatley will be back again 😀

Great product, arrived at the store very quickly.
However, the sale products said ‘Extra 15% off with code: WALK15’ on the website, which was not the case.
The shop staff are wonderful.

Easy and satisfying purchase method, consequently I will always return to Millets and their wide range of products and stock with detailed product description and information online.

Staff in Darlington store are always looking to help you and always very friendly 😎 bought a new rucksack today the one I wanted was not on display but the assistant assured me there was one available in stock 👍 sorted it out straight away 😎 use this store regularly and they can always get you what you need 👍

Welcoming, great service and went above and beyond to meet my requirements to provide me with suitable walking shoes, very knowledgable. Wil be visiting again.

Was able to see shoes on in local shop, but didn't have my size so ordered from Millets
online. Easy ordering process and quick delivery.

I just want to say a huge thank you to the gentleman and lady who have served me at Millets over the past few weeks and today . I’ve been in three times recently trying different items, and each visit they’ve been there and have been absolutely fantastic.

Their customer service is exceptional, genuinely friendly, patient, and incredibly helpful. Nothing was ever too much trouble, no matter how many questions I had or items I wanted to try. They made the whole experience enjoyable and stress-free, which is something you don’t always find these days.

It’s rare to come across such consistently great service, and they are a real credit to the store. I’ll definitely be back because of them.

I bought a pair of merrell boots, hiking socks, hat and Sealskinz gloves.

Please ensure they receive my feedback as exceptional customer service is very rare these days.

Friendly and professional staff a credit to the Millets brand, would highly recommend to everyone needing equipment for outdoor pursuits.

Staff were extremely friendly and helpful in finding the right item for the right job. Thank you to jayhan for explaining different choices, very knowledgeable about the products.

Jenny did!
The best assistant - she stopped what she was doing as soon as she spotted us and gave us her full attention. Great advice, no pushy sell, she chatted to my daughter whilst i tried on some walking boots - i only popped in to look but i bought! Great service lovely lady - thanks!

Went in for a pair of boots, Jenny was dead canny and couldn't have been more helpfull.

She was really knowledgeable about what they had in stock and what would fit whilst being right for what is wanted them for. Jenny was cheerfull, polite and uber helpful throughout the process. Wouldn't hesitate to ask for her help again.