Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
North Face trainers
Super fast delivery, friendly service, absolutely brilliant thanks
March 15, 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Lovely visit this store today.
Lovely visit this store today.
Liz and Joe were very friendly, knowledgable and approachable.
Will be back soon 🙂
March 24, 2023
Unprompted review
Reply from Millets - Monmouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Friendly helpful knowledgeable staff
Friendly helpful knowledgeable staff. Good deal. Lack of bright jacket (Millets don't stock them) but those available ok and purchased.
March 22, 2023
Unprompted review
Reply from Millets - Monmouth
Hi David,
Thanks for the lovely review.
It's great to hear that you had a goof experience at our store and we hope that you continue to shop with us.
Regards,
Heena,
Millets Online Reviews Team
Great staff
Bought a rainproof jacket in Monmouth. Both shop assistants were friendly and helpful, and gave an opinion when asked. Would definitely shop there again
January 31, 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Phil’s awesome
Staff were extremely helpful especially Phil, good prices and discounts for cadets and scouts were appreciated
March 12, 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Jo at the Monmouth shop is amazing
Jo at the Monmouth shop is amazing. Excellent customer service. Thank you.
March 11, 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Helpful
I tried on a pair of shoes which were a little on the small side. The assistant kindly went to see if there was a size larger, but to no avail. She said I could order them to be delivered to my home, at no extra cost. They arrived the next day. Impressive!
February 28, 2023
Reply from Millets - Monmouth
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Millets Customer Care Team
Really went that little bit extra to…
Really went that little bit extra to help me, when it was important. Very good customer service.
March 8, 2023
Unprompted review
Reply from Millets - Monmouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Extremely helpful staff
Extremely helpful staff, who were willing to give us time and help choosing the right equipment. Would definitely use this branch again.
March 4, 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
The young lady that served was lovely
The young lady that served me was lovely, sorted out getting my order to the house, had it the following day. Thank you.
February 23, 2023
Reply from Millets - Monmouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Reply from Millets - Monmouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Zero star review (1 star minimum…
Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never have I experienced such horrific treatment. The way I was treated and spoken to was disgusting. Millets lost out on over £150 of sales from me that day and have never stepped foot in one of their stores since. Manageress (Jo) was the worst. Date was 15.10.2021 (TripAdvisor calendar won't select this date!)
June 23, 2022
Unprompted review
Reply from Millets - Monmouth
Dear Mathew,
Thank you for taking the time to leave us this review.
I am sorry to hear about your experience in one of our stores.
If you would like any further assistance with this please email us at OnlineReviews@millets.co.uk Please include your review reference TP28403 in the email subject and the date and time visited, store location and details of your experience in as much detail as possible.
Regards,
Kashmala
Millets Online Review Team
Wonderful service delivered by Liz
Wonderful service delivered by Liz. I was about to buy a pair of boots which were not right and she pointed me in the right direction. I couldn’t be happier with the boots she selected for me. I have used them every day since and I have walked miles and miles raise funds for a charity. I hit the 56 miles in the month target in 19 days, due to the comfort of the boots.
February 3, 2023
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Bought some boots and socks
Bought some boots and socks. Great service from Callum who spent time getting different sizes and styles of boots to try on.
December 11, 2022
Unprompted review
Reply from Millets - Monmouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent service with a smile
Excellent service with a smile, even showed me some half priced offers. Will return in the near future
February 6, 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Shopping for walking boots. ith awkward…
Shopping for walking boots with awkward size feet. Excellent help and advice, on the shop floor also on the till. Thank you ladies!
January 25, 2023
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff were friendly
The staff were friendly, helpful and knowledgeable without pressing a purchase.
January 23, 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service and advice…
Great customer service and advice together with price.
December 9, 2022
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service from Jo and…
Excellent customer service from Jo and Jess. They couldn’t be more helpful in finding sizes we were looking for and made useful recommendations.
December 17, 2022
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very helpful staff in store
Very helpful staff in store. Would have given even more stars if possible. Also great delivery service for second pair of boots I ordered in store.
November 29, 2022
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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