Millets - Penzance Reviews 

502
TrustScore 5 out of 5

4.9

1-2 Market Jew Street, TR18 2HN Penzance, GB


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Rated 5 out of 5 stars

My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more

Company replied

Rated 5 out of 5 stars

Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more

Company replied

Rated 1 out of 5 stars

Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Penzance

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom

  • 01736 800173

4.9

Excellent

TrustScore 5 out of 5

502 reviews

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4.9

All reviews

(502)

5,703 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and help

Excellent service and help from the staff at Penzance Milletts as usual. The gentleman (maybe manager???) who helped me was brilliant. Very knowledgeable, helpful and patient.
I have this on my receipt if this helps to identify the person who helped me.
Asst: 004
Clerk: 015

January 7, 2025
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Katy in Penzance was extremely helpful…

Katy in Penzance was extremely helpful and went to look in the stockroom for summer walking trousers. I bought the trousers I wanted and am very pleased with them. She also then found a good rucksack for me. Always a good shop to visit in Penzance.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really helpful advice and patience when my child tried on all the hiking boots to choose the best fitting.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic professional advice at Millets

Fantastic professional advice at Millets from Jade when buying some “serious” walking boots : expensive items so you really don’t want to make a mistake! Jade spent a lot of time making sure I got the right boots. She was super helpful, friendly, knew her stuff - and fantastic that as a National Trust member Millets offer a further 15% discount even on sale items. Lots of choice too and some great products on offer. And Ronald, our English Bull Terrier, didn’t need new boots but also got first class treatment with water and lots of treats! Dogs made very welcome in store which is fabulous too!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service from William, helped me get the right walking boots. Super polite and patient. Impeccable, highly recommended..

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks!

We were guided on what materials are best for the different weather conditions by a male worker on Sunday, January 5th. Gina by the counter was also very lovely with us. Thank you both!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

What a great sales person.

What a great sales person.
Very helpful, patient and attentive.
Doug sold me a great pair of walking boots. Excellent advice and personalised service.
Thank you so much!

December 31, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Katy

Thank you Katy - friendly and helpful

December 29, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service. We were advised ably and gently by…

We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who assisted us when we returned to buy walking sandals 30 mins later: offering solid advice and keen pricing. Both ladies were are an excellent asset to Millets and their service would definitely encourage me to return!

December 27, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

First time in Millets Penzance

First time in Millets Penzance, well stocked and friendly Doug.

December 13, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Zachary a perfect…

Great service from Zachary a perfect fit. Thanks for the route tips!

December 10, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and pleasant staff in Penzance.

Promptly served by Doug who was most helpful at the Penzance branch.

November 15, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I always get asked to write these…

I always get asked to write these reviews and rarely do..but felt I had to respond to our purchase in Penzance Millets..
We were helped by Katy who was both knowledgable and not overbearing, so the experience of buying was turned from a last resort into a very pleasant experience!

November 10, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Zack was excellent

Zack was excellent! He gave me sound advice between products and took a real interest in what I needed it for.

November 3, 2024
Unprompted review
Millets - Penzance logo

Reply from Millets - Penzance

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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