Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
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Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
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Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Ruby was really helpful negotiating the…
Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!!
Brilliant service.
Thank you Ruby
June 2, 2026
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great wetsuit at a really good price
Great wetsuit at a really good price. Never really visit this store but they had some good deals and decent fabrics! Good to see. Would visit again
May 15, 2026
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I haven’t received my purchase or a…
I haven’t received my purchase or a reply to an email I sent asking when I can expect it!
May 13, 2026
Reply from Millets - Southend
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
I was looking for a bag for a mattress…
I was looking for a bag for a mattress topper i thought id go to millets in Southend on sea where i live and theres a lady upstairs there she was very helpful she put me on to a OEX squash bag i wasn’t sure at first but when i got home it was perfect 👌 10/10 to the lady that helped me very polite thank you
May 6, 2026
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Well informed advice about different…
Well informed advice about different branded walking trainers especially for a wider foot. Ruby, Sales Adviser was very helpful.
May 4, 2026
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Ruby the helpful assistant
I went in to buy hopefully a fleece with a full length zip and zipped pockets. The Brasher turquoise one looked really nice but no zip pockets. I went on to look at other clothes and the assistant Ruby found me another Brasher fleece, grey with zip pockets. Then she brought me another one, it was men's and too big. But I did buy the grey one. She was so helpful and friendly.
April 14, 2026
Unprompted review
Reply from Millets - Southend
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Ruby was very helpful patient very passionate about her job ect
Ruby was very helpful patient
April 11, 2026
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Amazing service from Ruby in Southend
Amazing service from Ruby in Southend - very helpful, knowledgeable & friendly - nothing was too much trouble. Highly recommend going here for all things to do with walking.
April 7, 2026
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Delivery always quick always within…
Delivery always quick always within promised slots and never been dissatisfied with their goods
March 6, 2026
Reply from Millets - Southend
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
The female assistant was very helpful
The female assistant was very helpful, assisting me in sel citing how king socks and a waterproof covering for ruck sack. Wish d I had got her name 6th March 15:40. Thank you
March 6, 2026
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
My favourite southend shop
Ive used this place quite frequently. Love popping in if im in town juat to brows3 the amazing things they have for sale. Always grab a bargain from time to time, and for those dearer purchases they do have the hole range from budget to high end gear. Probly my favourite shop in southend
January 27, 2026
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great service
I want in and needed some advice on a good pair of shoes for work. Sarah was fantastic very helpful and gave me lots of options and advice brought a pair of Merrell walking boots so comfortable and can’t wait to start wearing them
February 5, 2026
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent customer service!
Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had great product knowledge too!
I actually prefer to go to into this store & feel like a valued customer than shop online, but had the flu at time of the original purchase! Thank you Millets Southend ;-)
January 10, 2026
Unprompted review
Reply from Millets - Southend
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Excellent customer service and resolved…
Excellent customer service and resolved issue from another store. Bunny and Ruby very helpful in store.
January 6, 2026
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
They are into their products they make…
They are into their products they make you feel relaxed. We always come here I recommend millets to my friends who may work outside like me and my wife as window roof gutter cleaners. Keep up the good work.
Keep up your good work and reasonable prices. Recommended Bunny, Lisa and Sally,
January 2, 2026
Unprompted review
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Ruby and Jasper were excellent and so…
Ruby and Jasper were excellent and so helpful when buying our walking boots today. Thank you very much.
November 16, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very good 👍 helpful and…
Very good 👍 helpful and knowledgeable- very pleasant. Store well laid out. Room to move around, the other staff were also helpful and pleasant.
November 8, 2025
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic shopping experience
Fantastic shopping experience. Ruby was really helpful and efficient thanks
November 2, 2025
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
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