Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more
Company replied
Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more
Company replied
My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes we... See more
Company replied
My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more
Company replied
Written by the company
136 High Street, TN22 1QR, Uckfield, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly staff, particularly Phoenix. Thanks!
Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always have a look in Millets even if I'm not after something in particular because it's a nice store to just browse with friendly staff.

Reply from Millets - Uckfield
Nice staff. Very helpful and knowledgeable. Nothing is too much trouble. I use this store a lot and they’ve always been so.

Reply from Millets - Uckfield
Josh served me and helped me pick out some new walking boots. Went through the range had some pros and cons. Went and found a couple of sizes to try. Didn’t try to sell me the most expensive, just went through what would suit my needs and expertly upsold me a couple of sets of socks!! 👍🏼 shopped here many times and always helpful even if I’ve had some minor issues.

Reply from Millets - Uckfield
My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes were in stock as it was a good 30 min drive to Uckfield. He confirmed they were so we made the trip and were very glad we did. Isaac was knowledgeable, extremely helpful and personable. He helped us with everything we needed and seemed genuinely interested chatting with us about in the walking and hiking we do. I will definately be making my way to Millets in Uckfield again next time I need anything new knowing that’s the level of service provided.

Reply from Millets - Uckfield
We were served by Jonny who was extremely professional and knowledgable, he was able to answer my questions with ease. We found exactly what we came in for and the pricing is good for the quality. Good visit.

Reply from Millets - Uckfield
Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband to try.
Purchase successful - thank you.

Reply from Millets - Uckfield
The staff were incredibly helpful and understanding when arranging a replacement to a damaged gilet, even though I could only show my credit card charge rather than their original receipt.

Reply from Millets - Uckfield
Went in to buy some walking shoes and Isaac was very helpful in making sure I got a pair that fitted correctly. Very friendly and offered a good amount of help without being overbearing.

Reply from Millets - Uckfield
Pam asked me what I was looking for. Gave me a couple of options & her advicr. Walked away with the perfect purchase.

Reply from Millets - Uckfield
Isaac provided me with excellant service. Very polite and helpfull

Reply from Millets - Uckfield
Easy ordering, very prompt click & collect and a particularly helpful shop assistant - High St, Uckfield.

Reply from Millets - Uckfield
I rang to check stock and Andy was very helpful. Then when I visited the store he was excellent fetching me numerous trainers to try on and giving advice to try and ensure I got a good fit.
Very knowledgeable helpful and patient.

Reply from Millets - Uckfield
Huge thanks to Josh at the Uckfield store for helping us choose new shoes for my sons. He was knowledgeable, incredibly friendly, and really knew his stuff when it came to finding the right fit and style. Top-tier customer service - thank you, Josh!

Reply from Millets - Uckfield
Went in today to find another pair of walking boots for my son as he had out grown his old pair and Andy helped us so much with his extensive knowledge and helpful tips. We all left happy with the right pair for him. Couldn’t recommend the Uckfield branch and Andy enough x

Reply from Millets - Uckfield
Very helpful and friendly staff helping me to get the right sleeping bag. Thank you!! Highly recommend.

Reply from Millets - Uckfield
Josh was extremely helpful in assisting my husband when choosing a pair of walking boots. Thank you

Reply from Millets - Uckfield
Isaac was very knowledgeable and helped me choose some walking boots. He gave my son lots of tips for completing his Duke of Edinburgh award

Reply from Millets - Uckfield
I went in with my 5 year old daughter to look at some walking boots but wasn’t fully ready to commit as I had had my last ones for over 15 years, Simon was AMAZING!! He was so patient with me, found me something I was looking for with no hard sell and happily chatted to my daughter so I could concentrate. Simon showed me how to correctly tie the boots for better comfort. I was so impressed with his knowledge of the shape of my feet and assessed what level of support I needed and I walked out with a brand new pair of boots which are sooooo comfortable. Could not recommend Simon and Millets enough. 5 🌟!!

Reply from Millets - Uckfield
There was good communication after ordering online and when it was ready to be collected from my local Millets. The staff in store were friendly and helpful.

Reply from Millets - Uckfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.