Millets - WhitehavenReviews 

566
TrustScore 5 out of 5

4.9

19/20 King Street, CA28 7LA Whitehaven, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more

Company replied

Rated 4 out of 5 stars

Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!

Company replied

Rated 5 out of 5 stars

I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all d... See more

Company replied

Rated 5 out of 5 stars

My experience this afternoon was a delight, all of my questions were answered dutifully, my limitations were met and the staff member I had the pleasure of being assisted by, Leo. Was a great help. I... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Whitehaven

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 19/20 King Street, CA28 7LA, Whitehaven, United Kingdom

  • 01946 760655

4.9

Excellent

TrustScore 5 out of 5

566 reviews

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4.9

All reviews

(566)

4,792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The employees at Millets in White Haven…

The employees at Millets in White Haven were so kind and helpful. They went above and beyond to sort us out and help is get the correct gear to continue on the C2C.

June 17, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Could not Fault if I tried

My experience this afternoon was a delight, all of my questions were answered dutifully, my limitations were met and the staff member I had the pleasure of being assisted by, Leo. Was a great help. I would wholly recommend you visit Millets, not just for the stock and knowledgeable staff, but for the atmosphere. 5* would visit again time after time

June 10, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Giga peak

The best customer service i could've asked for. Everyone was peak. Will definitely go again 🔥🔥🔥

June 10, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

I was needing a new pair of walking Boots

I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all different sizes of boots, explaining differences in Makes and sizes.
Also made sure I was fully comfortable with what I purchased. And very Competitively priced.
Couldn’t ask for more.
You don’t t get than on the internet!

June 10, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 4 out of 5 stars

No delivery fee

No delivery fee, polite staff member, quality item

May 26, 2026
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Ordering online fairly simple

Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale. Was polite when phoned up the shop to confirm order was there and when was going to pick up. Order was quick to hand - shop had them in good location. Had to be prompted that two parcels. Shoes both correct sizes and still fitted well. Wait to see if still as long lasting as usual and consider value for money. Would order again.

May 18, 2026
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

First class.

Quality product, I ordered the brasher mens pants, can't remember model, excellent price too, unfortunately I ordered the wrong size so took them back to my local shop (Whitehaven. Cumbria)
The manager and young man in the shop were fantastic. They could not have been any nicer. 10 out of 10 for them. Cheers guys.
As Arnold said "ill be back"!

April 5, 2026
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service by a great gentleman…

Excellent service by a great gentleman well recommended

April 2, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff .

March 16, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Can't fault it in any way

Can't fault it in any way

Staff were patient and more than knowledgeable about everything. Really friendly and the best customer service ive had in a long time.

Adrian was great.

March 2, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks Great Staff.

Thanks, great staff, interested in my needs and helped with what I needed.

January 18, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were awesome couldn’t do…

The staff were awesome couldn’t do enough to assist, no matter how long it took.
Over the pre Christmas, Christmas and New Year we have been in several times and not once have we felt under pressure or unwelcome.
Thanks team.

January 2, 2026
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were very friendly and helpful…

Staff were very friendly and helpful when I asked questions. Also, I have mobility issues. I was coming down the stairs with a big bag and small bag of shopping and a crutch and the young man quickly came over and took the bags off me so I could get down the stairs easier. Will shop here again.

December 20, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Always great informative, helpful and friendly staff

November 21, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped in today bought a couple of hats…

Popped in today bought a couple of hats . I was served by Leo . He was very helpful and polite .This is the second time he has served me and he is good at his job Thankyou will be back again Alan .

October 25, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff in there are knowledgeable…

The staff in there are knowledgeable and very helpful I can’t praise them enough

October 2, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

First Class customer service

Friendly and helpful staff.
Knowledgeable and offered relevant advice

September 23, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were lovely

The staff were lovely, helpful. Very knowledgeable.

August 30, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service very helpful and…

Great service very helpful and informative

July 27, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantistic service and value…

Excellent customer service and good value. Fantastically useful advice from staff who have a wealth of experience they willingly share. Shopping with confidence that cannot be matched online. A great shop that met all our walking needs; boots, waterproofs and gloves.

June 23, 2025
Unprompted review
Millets - Whitehaven logo

Reply from Millets - Whitehaven

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

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