While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more

Company replied

Rated 1 out of 5 stars

I have a faulty playmat. I contacted customer service over a month ago on 11th December. They asked to provide pictures and order number which I did. Since then I have heard nothing back. I’ve cha... See more

Company replied

Rated 5 out of 5 stars

We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in ship... See more

Rated 5 out of 5 stars

Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice adde... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Mimibear, find the latest, high quality at reasonably priced products for all things baby related. From Muslins to clothing to Nursery inspo. Free shipping


Contact info

3.5

Average

TrustScore 3.5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience with this company

Worst experience with this company!
Ordered my item said 48 hour delivery. Didn’t attempt delivery for 3 weeks and then when I missed it once (as they don’t send out a delivery notification time or date!) they returned it to sender and I still haven’t received the item a month later or a refund!

It wasn’t a cheap item and what do they expect you to just wait in everyday for 4 weeks!? Why don’t they send a email telling you a time and date like everyone else? No help when asked where item was just said contact parcel force not their problem. Parcel force said back with company and to deal with them.

Great

December 9, 2022
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi Sophie,
Sorry you feel this way, we do not offer 48 hour delivery & our miiimi kids items are 2-4 weeks, it states it on all of our products, our delivery terms & our Automatic reply email.

We have tried to help you via email regarding delivery, unfortunately due to the item needing to be redelivered & it being in your name there isn’t any we can do.

Due to this taking so long for redelivery it has been sent back to us (we have yet to receive the item) & we have refunded your account.

Please do not hesitate to email us if we can help in any other way.

Advertisement
Rated 5 out of 5 stars

Beautiful Tenderleaf Coat/ Bag Stand

Beautiful little coat/ bag stand for my little one, a really lovely addition to our hallway! Fast delivery and great communication. Would highly recommend Mimi Bear, thanks again x

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

lovely service!

I ordered the limited edition dinkum doll for my daughters first Christmas & it was delivered so fast & wrapped beautifully. Will definitely be ordering from here again soon.
Thankyou for my Christmas mint to!

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great products!

Really pleased with my order, great quality & at a fab price too. I received my order quickly & it had been packaged really well. Excellent customer service, definitely ordering again soon.

October 6, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Order never arrived mimibear attivity centre

Ordered item and has never arrived, emailed company and had no reply very disappointed, still trying to contact them

September 3, 2022
Mimi-Bear logo

Reply from Mimi-Bear

Hi Ann,

Apologies you feel this way. May I just double check the email has been sent to hello@mimi-bear.com? We take pride in our customer service & usually reply within 72 hours (working days.)

We did receive an email on Thursday from someone with the surname Dale & we responded within 2 hours, if this maybe you please could you check your junk.

After checking your junk please do get in contact with us.

Thanks
Hannah

Rated 5 out of 5 stars

whale swaddle and beanie set

Bought the whale swaddle and beanie set, it’s so lovely and soft! Looks beautiful in mini photoshoots and the set is perfect for a newborns.

So many lovely bits that are sold at mimi bear too! Would definitely be ordering again. delivery was fast also.x

August 16, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing quality baby Mat

Amazing quality baby Mat.
Our baby settles on this and nowhere else, it’s so comfy and he loves it so much.

Beautiful to look at too. Will definitely purchase more!

Xx

July 20, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am so amazed at the quality!

I am so amazed at the quality of the play mat and the ball pit! Super blown away on quality and design! Both of my sons love lounging on the play mat literally all day and the size was just perfect, not too big, not too small. I lay it on my living room floor for them to lounge all day!

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic products, would order again!

Fabulous selection of items and they are all great quality. We got a moonie bear and it soothes my newborn so quickly - it’s a must have item for me! We also got the cutest photo milestone cards and backdrop. Would definitely recommend ordering.

June 13, 2022
Unprompted review
Advertisement
Rated 4 out of 5 stars

Slightly dissapointed with the…

Slightly dissapointed with the packaging, paying almost £40 for a item id expect it to come boxed, and packed with a little more luxury. Bear just came in a plastic bag. Lovely item though, and pretty fast delivery.

June 13, 2022
Rated 5 out of 5 stars

Really great shop and team!

Really great shop and team! I recently ordered a my little boy a moonie bear from Mimi-Bear. It was easy to navigate their site and checkout. I received updates on the status of my order and it was delivered quickly (and packaged nicely). Would definitely shop with them again in the future!

June 8, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look