MindMyHouse Reviews 

162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the digital platform very easy to navigate and frequently mention that posting listings is a remarkably quick process. People also love the affordable pricing options and highlight the wonderful personal connections they have made with reliable sitters. Reviewers consistently praise the friendly staff and the smooth overall user experience when searching for trustworthy animal care. Some people were dissatisfied with the complete lack of proper vetting procedures and reported frustrations regarding outdated website designs. Reviewers additionally noted serious concerns about limited intervention policies when unexpected challenges occurred during their hosting arrangements.

What people talk about most

Website

Customers report deep satisfaction with the website, praising its user-friendly interface, intuitive design,... See more

Service

People report positive experiences with service, highlighting exceptional satisfaction and peace of mind.... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward, reliable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting the responsive and helpful nature... See more

Price

Reviewers highlight positive aspects of price, noting that membership is very affordable and provides great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

16 years and counting as HouseSitters. There is no better way to see the world, learn the culture and history and meet wonderful people. Homeowners are an invaluable source of information that makes... See more

Rated 5 out of 5 stars

Well designed website, which is easy to navigate. We have been using Mind My House for a number of years to find a reliable trustworthy sitter for our cat and the house. All our housesitters have work... See more

Rated 5 out of 5 stars

As a house owner we have found the site easy to use and update our offer,keeping it hidden until we need to use the advert again. Always willing to help if you have a query. We have had some of our... See more

Rated 5 out of 5 stars

We have been house sitters on MindmyHouse for 13 years enjoying numerous sits in Spain, France, Portugal and more recently the UK. Do your own research to insure a good fit and there won't be a proble... See more


Company details

  1. Pet Sitter

Written by the company

Global house sitting matching service bringing home owners and house sitters together online. Home owners join for free. House sitter members pay the lowest annual fee on the web. Happy house sitting!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(162)

92 reviews in the last 12 months

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Rated 2 out of 5 stars

So far my experience with Mindmyhouse…has not been good

So far my experience with Mindmyhouse sitters has been very disappointing. We have had two separate sitters and each has been unsatisfactory in different ways. The first was kind to the dogs but despite our no -smoking policy filled the cottage with cigarette smoke, left it filthy, did no gardening whatsoever and had no money to support herself so we had to pay for food and the electricity use.
The next one was arrogant beyond belief. She clearly could not cope with the sit, despite describing herself as 'coping, caring and competent' , left breakages and dirty carpets and yep, did no gardening either. She left the house before our return which caused us considerable anxiety and of course paid nothing towards utilities.
We have learned a hard lesson from all of this. It is important to know that the sitter has the means to support themselves during a long sit and has a home to go to at the end of it. We had difficulty is getting the first sitter to leave. Some sitters clearly see sitting as an opportunity for a free holiday. The second sitter was rude enough to research kenneling costs for our three dogs and challenged us with this information when we raised the issue of electricity payment prior to the sit. We should have called her bluff and asked her how much the free use of a beautiful house, fully equipped kitchen, use of pianos etc etc would cost her for a month. We were too nice.
So, set the boundaries before the sitter arrives and make sure they can provide references. We had none from either.

January 3, 2020
Unprompted review
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Rated 1 out of 5 stars

I was robbed and my home and animals…

I was robbed and my home and animals abandoned!
Mind my House did nothing to help! This sight is a place for thieves and scam artist to hide!
I had no recourse the couple who robbed me disappeared.
Do not trust this site!

April 24, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I have used mindmyhouse to find a person to look after my house and dogs in Sri Lanka. The person I hosted forced me to write her a good review on mind my house and soon after that left without saying a word. She left my house opened and unguarded and my dogs abandoned. I rescued these dogs from the street and look after them with all I have. The person left them vulnerable and alone, with no care and help. After helping her with her visa and looking after her, this is what I got!
When I reported this to the agency, they totally ignored me. Not only that, they removed my review from their website! How is this possible? Reviews are left so that others can make their judgement on the possible guest, so why was my review deleted? What kind of agency is it? I would steer clear from them in the future and do not recommend them at all. I also know I am not the only one who has had a very bad experience with them. Please be warned!

March 13, 2019
Unprompted review
Rated 5 out of 5 stars

The best value housesitting site.

We love this agency and have had some fantastic sits. The daily updates are excellent and we can only thank them for providing such a professional service for such a small cost.

January 6, 2019
Unprompted review
Rated 3 out of 5 stars

I am a house owner and feel the…

I am a house owner and feel the administration should advise sitters to review the contract form first. Get many many applicants and fed up with the number of professionals who want travelling money, will not pay running costs etc. On future will do the normal rent my property for 1500 per month and pay 500 to kennel my dogs. Or admin should vet clients first

December 18, 2018
Unprompted review
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Rated 5 out of 5 stars

MMH sitter tips on "How to get a response from a house owner."

I am a MindMyHouse member since the start in 2008.
As a sitter I have done many assignments all over the world in the past without any problems and made many new friends while taking care of their home and pets.
I have read some of positive but also negative reviews and would like to express my opinion about MMH.
The membership fee of $20 a year is very reasonable compared to other similar communities. The chances of getting a reply from a house owner is mostly dependent on your own actions, the skills you can bring to the table and references. You have to be quick to respond; make sure you have the e-mail alert activated and read them everyday. In case of interest, start writing immediately. Make your interest letter as inviting as possible; keep some template letters in your draft-file, but make sure you put in some up to date personal information and reason of interest.
Think of what the house owner wants to hear, what he/she is looking for and how you would take care of these expectations. Make your skills a very important part of your e-mail! You have to stand out from the crowd!! To my experience, a very short and quick response in which you refer to your MMH profile, does NOT work!!! My professional dog breeding/training skills and experience with horses have been the greatest asset in getting a positive reply. So, if you have similar skills, use them. It is also very important to mention your references.
Finally, try to read between the lines while going through the adverts;
is the house owner looking for a free cleaner/gardener/dogwalker/contractor or does he/she realize that MMH is a community that should work equally for both sides.

August 7, 2018
Unprompted review
Rated 3 out of 5 stars

If we can have secure options for …Disappointing Renewal Options!

If we can have secure options for making payments online (via debit or credit cards), then it would be a 5 star experience. But having issues with renewal is highly problematic.

Update: I have heard back from MindMyHouse twice to hear them reiterate the system is secure. However, they have ignored the screenshots which clearly state "Your connection to this site is unsecure." By not what was sent, several times, this problem is simply exaggerated. I am sorry that this otherwise great relationship would end for a technical glitch they were either unable or unwilling to fix.

July 31, 2017
Unprompted review
MindMyHouse logo

Reply from MindMyHouse

Dear Reverend,
thanks for your email and comments.

Hopefully we were able to resolve your issue via our Support Centre? Please be assured that our renewals are secure and operate over https.

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Rated 4 out of 5 stars

Easy site to use and we have used it in …

Easy site to use and we have used it in the past and currently have sitters in our home in Cyprus through the site. Please can you inform me how to set up an e Mail alert for sitting as I am both owners and sitters
Thanks
BARBARA

July 29, 2017
Unprompted review
MindMyHouse logo

Reply from MindMyHouse

Dear Barbara,
thanks for your great comments.

To create an email alert, simply search the current listings on the site https://www.mindmyhouse.com/owners/search_sitters and click on the "save this search" (you need to have an account and be logged in of course!). Don't enter too many restrictive keywords into your search - in fact no keywords will produce more results.

We hope this helps. Best of luck in finding a house sitter in time for your next adventure.

Rated 2 out of 5 stars

Mind my house

Mind my house
I think its a great site for people wanting sitters, however for the sitter it is not that great.
I have sent numerous applications and people wanting sitters never respond.
I would appreciate some response, suitable or unsuitable.
Please advise your clients to respond to applicants.

July 26, 2017
Unprompted review
MindMyHouse logo

Reply from MindMyHouse

Dear Glenda,
thanks for your comments.

Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.

We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-09-feburary-2014/​

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-22-july-2006/​​

We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site, including email templates. We send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates, or thirty days after the listing was approved, if it's a listing with variable dates.

Please also note that we are currently in the process of redeveloping MindMyHouse (version three). Number one on our to-do list is to ensure that this doesn't happen as often as it currently does. Whilst we can't force home owners to respond, we can certainly send them reminders if they haven't replied.

Also, we have also just released a new feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list.

We hope this helps. We hope that home owners do the right thing by you in the future!

Rated 1 out of 5 stars

Good Idea but bad management.

The website have a very attractive modern design. But there is no chance to see the content before paying a yearly fee of USD 20.
Among some nice opportunity the website is full of crap posting from B&B etc....
I would have designed the businness in a different way...more like AirB&B where you pay a small commission only in case you apply for a housesitting...

May 28, 2014
Unprompted review
MindMyHouse logo

Reply from MindMyHouse

Hi Angelo, you may be confusing us with many of our competitors! Anyone online can see all of our sitter wanted listings at any time.
Should an aspiring house sitter want to reply to any of our listings they need to create their own house sitter account area on our site which costs US$20 for a full year.

Regarding your suggestion: charging our members a small fee to reply to our listings would cost us a huge amount of money in service fees to PayPal, which charge us a flat rate per financial transaction. We think that five cents per day to display your own sitter available listing to the home owners of the world is an absolute bargain! Most of the activity on our site is literally 'out of sight' and happens in our members' personal inboxes, which are humming with activity. Or so they tell us! This is what we do. Bringing home owners and house sitters together from around the world since 2005. Cheers, Susan Holtham (your editor @ MindMyHouse)

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