Minishop 

Believe the bad reviews. My experience was verbatim to what others have written. This place is the worst shop of any kind that I have dealt with. I guarantee you will regret doing business with this psycho.

Believe the bad reviews and DO NOT give these crazy criminals your hard earned money. 3 weeks ago I stupidly paid for 2 brick fence posts and I haven’t received them or any further correspondence so I have left message after message on the phone number on their website, and no one has returned my phone calls. There is no live person or customer service. Most of the phone numbers Googled for these clowns are disconnected. This place goes by different names as well. The BBB was no help, this horrible business replied to the BBB said I was a liar so I sent my copy of my order to the BBB. I think whoever owns this business is obviously a nut job. The email replies by the business on this post for the other customers writing reviews make the owner sound dangerous. He never addresses the complaints because he is a thief. DO NOT shop here or you will be sorry. They take your money, you never get the product and you can’t talk to a live person for assistance, ever. They don’t want anyone showing up at their business, hence the PO Box and they don’t even have an 800 number to call. Their website shows them NOT to be a member of any legitimate organization like Certified Seller, the BBB, paypal, their site doesn’t even have a certificate on it. Yes, the criminal owner will provide the same bizarre response to my review I’m sure....instead of just answering one simple question....where is the item I have paid you for? Why can’t we call you? Put him out of business and do not shop here. You won’t get your item and you won’t be able to talk to anyone. Please call the number on their website to see what I am talking about. Also send them a message from their website and see if they reply. Whatever you do, do not give them money. Fortunently for us sellers, there are hundreds of other websites to shop from. This website claims to have all these wonderful products and dollhouses to sell with the intent on drawing you in to give them money for items they will never ship out or refund your money for. If you can’t find their items on other websites For sale I guarantee Motts minis offering the item is a scam. Hey Motts, where is my item, where is my money, why do you steal from everyone? Are you going to leave another bizarre reply to my review? Just answer the question, where is my item after 3 weeks?????? Refund my money you criminal!!!!!

Same email experience, being told my transaction that didn't go through will be sent to collections even though I have not been sent any merchandise. No instructions how to fix the order or any number to call.

I had the same bizarre emails. Stating I was in 'violation'. They refuse to cancel my order. The item I wanted is not available. I checked with other merchants. I cannot get anyone at Mott's Miniatures, the phone number listed is not theirs. Do not order from them. My order was not listed as 'special order' until after I ordered it. Special orders cannot be cancelled according to their website. I think they list all orders like this, so you'll have to use store credit. Scam. I reported them to international consumer affairs.

CRAZY PEOPLE!!!!! I ordered something from them online, and after not hearing from them for almost two weeks, this is the email I got:

"We have received the violation message shown below. At the time of your message below your order was only 5 business days old. We do not understand why anyone would inquire on a non-rush, ground-shipped, special order, that was only 5 business days old."

As you were aware at time of order, your manufacturer has discontinued this item. Please return to the web site to place a new order for a replacement item."

I replied "I was unaware at the time of this order that the manufacturer had discontinued this order. I am used to shopping online with retailers who ship in a timely fashion. Your rude communication has confirmed that I will never order from you again."

So I got another email from "customer service" that read: "We are sorry that you falsely believe that our message was rude, nothing could be further from the truth. We were merely presenting facts."

These people are sorely deluded. Sorry, Mott's Dollhouse Shop, rude is rude, and judging from the comments here, I'm not the only person who thinks so.

Will never shop their website again, have never been so insulted in my life and have experienced everything every other negative opinion voices on this site. Rude, rude, insulting, and uncalled for emails. How they remain in business is beyond me.

I tried to order discontinued Bespaq screen. Contacted customer service before buying, asking if the item is in-stock.
I was answered thet "read the web page correctly" and that all items are in-stock if they are on the site.

"Hello,

to assist you we went to our free, public, self service web site on your behalf and read it for you. While reading the web site we did find this item number listed, so you can place an order for it at this time.

Thank you,"

After placing an order and filling in my credit card information, I received email that item was out of stock and" please look at the site for replacement items! "

I do not want replacement! I want them to cancel order and remove my card information!!!

Very rude customer serfice, do not buy from them!

Here is the message that I got from them. Remember. Items are discontinued and impossible to order.
"
Hello,

We see that you have made a false statement. We have NEVER said that all items are in stock. The instructions on our web site state that no one is ever to ask if an item is in stock or not. If someone violates the terms of the sales contract and asks if an item is in stock, and the item appears on our web site, our standard answer is to state that the item can be ordered.

Hello,

We just received the violation message shown below. The instructions on the contact form you used to send your message stated never to use any customer number, invoice number or order number in your message. But for some reason you did. Violation messages automatically are sent to spam. Fortunately for you we occasionally review the spam folder for any violation messages.

Hello,



We just received the incomplete message shown below. The terms of the sales contract state that when contacting us that the customer is to send us their name, address, city, state, zip and order date. We are unable to find the information in the message required by the contract.

The terms of the sales contract state that customers are not to all or email us to check the status of their order but are only to log in to their accounts on the web site to read their order status. Here is a link that will take you back to the log in link that can be found on the bottom of every shopping page of the web site... ____________



Information regarding how orders are processed, and how customers are to calculate their own delivery time estimate is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing an order. To see this information again so that you can again calculate your delivery time estimate, here is a link that will take you back to that page of the site... _______________


Tracking

The sales contract states that when a shipment goes out that the customer will receive an email from their carrier if the customer chose a shipping option with tracking and provided a valid email address. To see again information on how customers can track their packages, here is a link that will take you back to that page of the site... _______________



We hope this helps."

It was 1 message, filled with several small messages (copypasted)

Now they say that I violated the terms and conditions of their site. They refused to cancel order and I had to contact my bank and block my card to protect myself.

I ordered a small order and entered my expiration date incorrectly. I got some weird email. I called the number four times and got a recording. The fifth time the guy said he was sales and could not help me. I got phone calls threatening to "send me to collections" but they left no number to call back. They never shipped the items, but he says they turn unpaid orders over to collections before they ship. Obviously do not understand business law or business at all. Stay away from these people they are a special kind of stupid.

- Order placed July 20.
- Inquired on delivery status July 31. No response.
- UPS notification then received via email Aug 2. (i.e., They sent after I asked.)
- Item arrived broken. (Thankfully, I can repair it.) And contrary to description, it does NOT work as-is. (Needs minor custom job to function.)
- On Sept 5, I received semi-rude unhelpful reply to the July 31 inquiry. (Why?!)

Be warned that they are also known as "Mott’s Miniature & Dollhouse Shop" (mottsminis.com), and also has a horrible reputation online. The email for both comes from "Mott's After Hours Customer Service".

Salvageable experience, but not at all pleasant.

UPDATE: 4 years after leaving this review (2015, now 2019), Minishop replied with nonsense about me placing a "special order with a 6-8 week lead", which is a complete lie. This was a supposedly "in stock" item. I never do "special orders" with any company. Nice try, but you earned this negative review. In fact, I dropped it down to 1 star from 2 because of your latest shenanigans.

17 days from payment to shipping; rude response to inquiry email about order; and overcharged for UPS ground shipment of tiny items that should have been popped into a 1st class box and sent for $3.00! VERY disappointed, won't shop here again.

I have purchased a variety of dollhouse supplies and furniture from Mott's. All of my purchases were received in good condition and where a problem existed it was promptly addressed. I have complete confidence in this company.

Items were good quality at a reasonable price.

I've ordered from Motts several times and have always been satisfied. Merchandise is as presented and arrives on time. Though certainly not inexpensive, items are, I believe, fairly priced. There is the usual charge for postage, not outlandish, but would like Motts even better if something "sweeter" could be arranged! Highly recommend.

Emailed customer service with a question about the availability of an item and got a condescending response to the effect of "can't you read?" implying that I didn't read their web page very carefully. The web page had text saying the ordering button would be gray if it was unavailable. In my browser the button was clearly blue.

I replied back with a screen shot showing the blue button, and a statement that because of their reply, they had lost a customer.

They replied back that I should have been able to figure it out from the web page, and included subtle jibe about my interest in such "a low quality item"

In none of their replies did they ever give a definitive answer to the availability of the item in question.