Two young ladies treated terribly - One only 17 yearts old Extremely disappointing experience
Extremely disappointing experience – nothing like the luxury resort advertised
My sister and I stayed at Minos Imperial Luxury Beach Resort in July 2026, expecting the relaxing luxury holiday we had booked and paid for. Sadly, our experience was the complete opposite.
We arrived shortly before midnight and were told there was a “problem” with our room. After waiting for approximately an hour, we were given an alternative room which was clearly not what we had booked. It was considerably smaller, poorly soundproofed and offered very little privacy.
The condition of the room was particularly concerning. There was no complimentary drinking water, no minibar, the safe did not work, a dirty towel had been left on the floor and the bed sheets were visibly stained. When we raised this with reception, the response was dismissive, with excuses given for the stains. Replacement sheets were eventually provided, but we were simply handed them and expected to strip and remake the bed ourselves.
Despite repeatedly asking for the situation to be resolved, we were not moved to more suitable accommodation until approximately 1:30pm on the third day of our five-night stay. By then, a huge proportion of our holiday had been consumed by complaints, waiting and trying to obtain the accommodation we had originally paid for.
What made matters worse was the attitude of some members of staff. Rather than showing concern or trying to resolve the situation, we experienced dismissive and, at times, rude behaviour. Our mother was sufficiently worried about us that she contacted the hotel twice, only to have the calls handled discourteously and terminated.
For a resort marketed as “Luxury”, this was an astonishing standard of customer service.
The experience left us extremely upset and disappointed. We did not expect perfection, but we did expect clean accommodation, basic functioning facilities, appropriate assistance and to be treated with courtesy when raising legitimate concerns.
Unfortunately, we received none of these consistently.
I would strongly urge anyone considering booking this resort to look beyond the “luxury” description and carefully consider whether the experience matches what is being advertised. Our experience certainly did not.