Minster Law Reviews 

Briony from Minster Law was excellent, great communicator, friendly and very understanding of the circumstances for our conversation - I would highly recommend and very happy to talk to her again should the need arise

Great service very helpful with my claim nice to talk on phone thank you very much help and support from Leon James julian

Lisa was fantastic, very caring and super knowledgeable. The first call with her was so reassuring

They are truly amazing and professional people looking after each customer in their own aspect of their business.
Wish them all the best in future.

Minster Law had been very accommodating in arranging an appointment at a suitable time for me.
This was really helpful & handy, to be able to balance current life demands as well as having to navigate the aftermath of an unfortunate car accident.

Registering the claim was fairly easy & straightforward. Claim advisor Lisa explained everything very throughly, was very professional and allowed sufficient time for any questions/ explanations. Lovely, warm & happy person.....goes a long way on the other end of the phone.
Great experience.

Minster Law were managing my case and guiding me through the process just 4 days after the accident. Legal matters were communicated clearly, comprehensively and regularly, without jargon, at every stage. Expert medical assessments and treatments were organised efficiently. Developments during the case, including unexpected complications arising from the accident that required surgery, were smoothly handled. Highly recommended.

Ella was very helpful in explaining everything and answered all my questions clearly. As my first ever claim Ella was understanding and supportive.

Spoke clearly and explained everything in a manner that I could understand, no jargon. Very helpful and sympathetic to my case.

Rachel at Minster Law supported me with professionalism and compassion throughout an emotional personal injury claim. From the outset, she and all her team helped me make a difficult period more manageable.
Their correspondence was straightforward and easy to understand. They kept me informed at every stage and provided sound advice when I needed it most. I am very pleased with the outcome.

Great company stayed with me from the start after my accidant, kept all correspondence easy and simple to understand . Made the whole process easy to follow and kept me well informed ..Got my a very acceptable compensation top marks from them would highly recommend

I have had an excellent communication this morning with Sanaa from Minster Law. She spoke very clearly which was helpful as I have a hearing impairment. She answered all of my questions & didn't hurry me along. I was impressed with her professional conduct. Sanaa is a credit to your company.

2.5 years since the non fault RTA of my daughter where the 3rd party admitted liability. First claims handler left, her case was abandoned despite many emails and telephone calls before they realised there was no-one overseeing her claim! Next claims handler, been emailing and calling since February, outstanding CTB last session waiting for months and months to be authorised - making the whole process pointless and causing her diagnosed mental health problems to further decline. To be told today that her claims handler is on maternity leave! Hence the lack of communication! Formal complaint raised today and we will not be leaving it there!!
Also a Data protection breach where I have been emailed a break down of costs incurred by Minster Law so far. This is despite my daughter being over 20 years old now her accident happened when she was 17 I had to be the appointed legal person for 2 months until she turned 18. So why on earth am I recieving such letters from them? This is also despite her legal costs being covered through her insurance as she was fully covered for this. Reading these reviews does not give me much hope.

Friendly and clear advice, felt very supported

Minster Law have been very professional and supportive through what has been a very emotional time with my personal injury claim . They have communicated well through every stage and offered good advice at the crucial times .
They have made a stressful time a little more bearable .

Polite, considerate and professional throughout the telephone form filling today, thank you

Accident on A5 on 29th August.
When we were contacted by Alfie he was very helpful and polite. He went through everything through to let us knew what the procedure was and what would happen.

I spoke with Ella regarding a car crash that I was in that left me with constant anxiety she was really understanding and let me answer questions at my own pace. I’m really grateful for her and she explained everything that happens next in great detail

Brilliant customer service from Beth really helpful and helped me feel better

A big thank you to jenny walker and minster law for all there help I honestly really appreciate all your hard work many thanks again Tommy 😊