George Romney Ltd Reviews 

428
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the online ordering process is remarkably simple and straightforward, making purchases completely hassle-free. Shoppers consistently praise the prompt delivery service, noting that packages arrive on time and within just a few days. People are exceptionally pleased with the fantastic product quality, emphasizing that everything tastes fresh, delicious, and deeply satisfying. Consumers also appreciate the careful packaging, which ensures that items arrive securely without any damage or broken pieces. Reviewers often share how wonderful these energizing treats are for various outdoor adventures like walking, running, and cycling.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing the items as fresh, delicious, and... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and secure packaging.... See more

Quality

Users describe positive interactions with quality, noting that the treats and mint cakes are as good as ever... See more

Order

Customers consistently note positive experiences with order processes, highlighting the simple and easy... See more

Service

Customers had positive experiences with service, noting it is brilliant, efficient, and reliable. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following a return from a short break in Cumbria we returned with a couple of small slabs of Kendal Mint Cake. This was very quickly squirreled away by one of our Granddaughter's. Needless to say sh... See more

Rated 5 out of 5 stars

Great mint cake from the masters in Kendal with very attractive bundle prices when you buy larger quantities. My latest 3 box order has 2 years to the 'Best Before'. Free delivery via Royal Mail 48 ho... See more

Rated 5 out of 5 stars

Ordered a couple of bars with photo prints as a surprise for my husband . We planned to walk the Mawddach Trail to mark a milestone birthday ( we’ve had quite a few ! ) and we know KMC is great to... See more

Rated 5 out of 5 stars

Easy ordering process. Delivered on time and fantastic product. I usually wait until I go to lake district to buy Kendal Mint cake but after getting addicted last year I thought I would bring a little... See more


Company details

  1. Confectionery
  2. Confectionery Wholesaler

Written by the company

George Romney Ltd is a fourth-generation confectionery business that you’ll find located on the edge of the Lake District National Park in the market town of Kendal. Mr Sam. T. Clarke, the great grandfather of the present Managing Director, Mr John Barron, started production of Romney’s Kendal Mint Cake in 1918 after being medically discharged during the First World War. Unable to obtain supplies of Kendal Mint Cake, he sought out and purchased an old recipe and started a confectionery manufacturing business. The company name ‘George Romney Ltd.’ was chosen as a result of Kendal’s association with the famous portrait painter, as well as the fact that the family home was on Romney Road. Romney's Kendal Mint Cake was immortalised in history on May 29th 1953 when it was carried on the first successful summit of Mount Everest by Sir Edmund Hillary and Sirdar Tenzing. All of our production now takes place on-site at Mintsfeet Industrial Estate, Kendal, where we have been since 1969. We now employ 16 members of full and part-time staff, who collectively produce over 100 tonnes of Romney’s Kendal Mint Cake a year. We also produce a large range of fudge, gift hampers, and our very own Old Fashioned Treacle Toffee — that’s still being made to an original family recipe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

428 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(428)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered from the source

I had come up to Kendal for a school residential but didn't get time to buy some mint cake. Pleased to have been able to order it and soon delivered by the time I got back.

October 3, 2024
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Rated 1 out of 5 stars

Good product, terrible service

The parcel was left right by a notice asking not to leave parcels at this location. It was clearly labelled with the correct address but your courier couldn't be bothered to use the adjacent lift to deliver it to us.

October 7, 2024
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Reply from George Romney Ltd

Good morning Bob,

I'm terribly sorry to hear about the poor service that has occurred during the delivery of this parcel. We always strive to provide the best customer service possible but sadly once the parcel is handed over to the courier service, the delivery is somewhat out of our hands.

To avoid this situation happening again, I will place a note on your account asking for all future parcels to be sent via Royal Mail. If you have a safe space where future parcels can be left, this information would also be greatly appreciated.

Please accept my sincere apologies for the inconvenience caused during the delivery of this parcel and thank you for supporting our fourth generation family business.

Kind regards,
Greg Taylor
Operations Manager

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Rated 5 out of 5 stars

Hiking with Kendal Mint Cake.

I wanted some Kendal mint cake for a long hike. I liked the variety pack and the special tin for to keep your mint cake safe in your ruck sack. A few squares are the perfect boost for a long climb!

August 5, 2024
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Rated 5 out of 5 stars

Excellent fast delivery at cheap price

Excellent fast delivery at cheap price. Tried to purchase from the factory in Kendal last week but there was nowhere close for me to park so came home empty handed and relied on Mail Order.

You didnt let mevdown.

August 9, 2024

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