Misfits Market Reviews 

1,564
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful variety of fresh organic produce, healthy snacks, and high quality grocery items delivered right to their doors. People also deeply appreciate the convenient delivery schedules, user-friendly tracking tools, and extremely helpful support team that quickly resolves any occasional ordering problems. However, some reviewers were not happy with occasional delivery delays or items arriving damaged due to careless handling and poor packaging. A few people also mentioned that perishable goods suffered significantly during extremely hot weather when ice packs melted completely and food spoiled.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are fresh, delicious, and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the fresh and delicious... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that packages arrive quickly, reliably, and... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on the service are deeply divided.... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the support as amazing, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service at Misfits Market was easy to use, even though I didn’t talk to a live person (most likely AI), they answered my questions very well. I wasn’t pressured to to keep my prescription but... See more

Company replied

Rated 5 out of 5 stars

The box arrives on time and it's always a little exciting to see exactly what I've received. The fruit/veg has been in good condition so far and I Iike that I can try things not easily accessible at... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is an online grocery store offering a better way to shop for groceries that are curated for quality, nutrition, sustainability, and flavor instead of appearance. By sourcing from smaller farms and emerging producers who are building a better, less wasteful food system, we make shopping for better groceries more convenient, affordable, and impactful. We offer grocery delivery of everything from ugly produce and organic pantry staples to more sustainable dairy and meats. When you shop with Misfits Market, you’re helping build a better food system and fighting food waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,564)

634 reviews in the last 12 months

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Rated 5 out of 5 stars

Food was fresh

Food was fresh, packed with plenty of ice. It arrived on time. Enjoying my subscription!

June 19, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Christine! Thanks for letting us be a part of your grocery routine.

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Rated 5 out of 5 stars

Good products & service

Good products, reliable service, treats their customers well.

June 18, 2026
Unprompted review
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Reply from Misfits Market

Hi Charles! Thank you so much for taking the time to share — it really means a lot to the whole team!

Rated 1 out of 5 stars

After reading the poor reviews

After reading the poor reviews, I'm not surprised by my experience with my very 1st order. Seems good until the delivery person puts the box on an outdoor step to a 21 unit locked apartment building. Checked today thinking it was in our mail room. Find out the company called Optima shipping didn't even bother to put the box of perishable items inside the building entrance. In the days of scams and theft thats just ridiculous! Now I'm glad I didn't even receive the order. I've contacted both Misfit customer service and my credit card provider. Won't bother trying another order regardless of the good mission.

June 20, 2026
Unprompted review
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Reply from Misfits Market

We're so sorry to hear this happened. This isn't the kind of service we aim to provide at all! We hope our Customer Care team was able to process a full refund right away. If there's anything still unresolved please don't hesitate to reach out: misfitsmarket.com/contact-us 💛 We're sorry we didn't get the chance to make a better first impression.

Rated 5 out of 5 stars

Excellent customer service

Of all of the boxes I’ve received, two had some damaged fruit. I got nearly an immediate response and a credit for the amount of the item. Excellent customer service.

June 19, 2026
Unprompted review
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Reply from Misfits Market

Hi Jennifer! So glad our team was there when you needed them — thank you so much for sharing!

Rated 5 out of 5 stars

Misfits Market is very good

Misfits Market is very good. They are even understanding even when I screw up.

June 19, 2026
Unprompted review
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Reply from Misfits Market

Hi! No screw ups here. We're always here to help. Thank you so much for the kind words!

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Rated 5 out of 5 stars

Perfect For Clean Eating on a Budget.

The organic produce and meats come in great shape and last 3-4 days longer than store bought. My favorite products are the organic eggs and gluten free breaded chicken breast tenders. Wow! Great food! I don’t know what the difference is, but the eggs when boiled are easier to peel than store bought. There’s a good selection of snacks like popcorn, chips, and granolas not made with seed oils. Finally, the delivery service is superb! They have the logistics down pat, tracking is in real time the day of delivery so I can plan my day to prevent the food box from sitting out in the Texas heat. I highly recommend Misfits!

June 20, 2026
Unprompted review
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Reply from Misfits Market

Hi Jeanette! So glad the produce longevity, gluten free finds, and real time tracking in the Texas heat have all been hitting the mark. Thank you so much for this.

Rated 5 out of 5 stars

great products and customer service

Consistently fresh great produce at a good price. I like that there is a variety of organic and humane certified meat and dairy products to choose from. IF there is ever a problem with my order the customer service department is there and comes through

June 17, 2026
Unprompted review
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Reply from Misfits Market

Hi Sherry! Fresh produce, great variety, humane certified meat and dairy, and a team that shows up when needed. Thanks for this shoutout! We love being a part of your grocery routine.

Rated 5 out of 5 stars

I’m a new Misfits Market customer

I’m a new Misfits Market customer - received my first box this week and have ordered my second. There was only one product I didn’t care for(the orange/cranberry scones). Everything else I’ve tried has been delicious. If the quality continues in the next couple boxes, I intend to make Misfits Market my primary source for groceries. Raylene

June 19, 2026
Unprompted review
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Reply from Misfits Market

Thanks for the review, Raylene! Pro tip: add the orange cranberry scones to your Never list so they don't show up again, and start building out your Recurring Items list with the ones you loved. The more you customize the better it gets! So glad you're enjoying it and we'd love to earn that primary grocery spot

Rated 5 out of 5 stars

I tried the Misfit Market

I tried the Misfit Market, unfortunately it was not a good fit for me at the moment, I did receive 2 shipments before I had to stop my subscription, and all the items were good. The customer service were amazing assisting me to cancel my membership. I would definitely recommend this company to others

June 19, 2026
Unprompted review
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Reply from Misfits Market

We're sorry the timing didn't work out but so glad the quality and customer service left a good impression! Thank you so much for the recommendation — we hope we can be a fit for you again down the road.

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Rated 5 out of 5 stars

Loved Our Box!

Arrived in excellent, well packed and secure. All items intact and refrigerated very well!!

June 17, 2026
Unprompted review
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Reply from Misfits Market

Love to hear that! Thanks so much.

Rated 5 out of 5 stars

Nice quality food

Nice quality food. Delivery driver was personable and respectful.

June 17, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Linda! Thanks so much

Rated 5 out of 5 stars

Delay in delivery of produce

Delay in delivery of produce from Misfit due to delivery service was corrected immediately by Misfit.Enjoy their service and products.Only cancelled due to unreliable delivery in my rural area.

June 15, 2026
Unprompted review
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Reply from Misfits Market

Hi Anne! We're so glad our team was able to step up when the delivery service fell short and we're sorry the rural delivery reliability ultimately made it unworkable. We hope things improve in your area down the road and we'd love to have you back someday

Rated 5 out of 5 stars

MM is amazing

MM is amazing! I have been pleased with the food and the delivery. I am holding off until mid July before reordering because we do not have space for more food right now.
We had the Mulays Meatballs today and Love them!

June 17, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that! Thanks for shopping with us!

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Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! The food is good and well priced. I had a minor issue with two peppers and it was resolved with one email. Great customer service

June 17, 2026
Unprompted review
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Reply from Misfits Market

Thank you so much for the kind words. So glad the food and pricing have been hitting the mark too!

Rated 4 out of 5 stars

Almost perfect

Products are almost always fresh, and if there is ever a problem, a refund on the affected items is just a couple taps away.

I just wish they'd let people know before shipping if an item is out of stock. It's frustrating to order all the ingredients and trimmings for a salad, only to receive the order and find out that the lettuce was out of stock.

June 12, 2026
Unprompted review
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Reply from Misfits Market

So glad the freshness and refund process have been hitting the mark! The out of stock notification point is genuinely great feedback though. We've shared it with our team and if you need anything else, please don't hesitate to let us know!

Rated 5 out of 5 stars

I love the unique items delicious I've…

I love the unique items delicious I've ordered all different types I love that they offer wagyu truffle cheese fresh fruits great shrimp the butter croissants oh my gosh I crave those shipping I don't feel is high it arrives very cold and fresh so many unique items I really love trying them thank you very much and easy to order

June 16, 2026
Unprompted review
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Reply from Misfits Market

Hey Louise, you have excellent taste! Thank you so much for the enthusiasm and the kind words. So glad everything has been arriving cold, fresh, and easy to order. We'll keep the great finds coming!

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Rated 5 out of 5 stars

This is honestly one of the most…

This is honestly one of the most helpful, friendliest, and healthiest companies i have ever dealt with. Just everything from the app, customer support, delivery team, and delivery times. Just perfection all around! Quite ironic for being called inperfect foods now misfit markets!!!!

June 15, 2026
Unprompted review
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Reply from Misfits Market

This made our day! Thanks for the kind words and support, Antonio. We love being a part of your grocery routine.

Rated 5 out of 5 stars

Alyssa made my delivery issue very easy…

Alyssa made my delivery issue very easy with her knowledge and understanding. The resolution was quick, simple and easy. The customer service with MM is great and you actually talk to real people, not that bs AI crap! I’ve used this service for a while now and have had very little to no issues at all. I’ll continue to use this service for my groceries and dietary needs as they have a diverse selection from gluten free to your everyday food needs.

June 15, 2026
Unprompted review
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Reply from Misfits Market

Hi Emily! This is so sweet. We'll make sure Alyssa sees this! Thank you so much for the loyalty and the kind words. We're so glad the diverse selection has been working well for your dietary needs and we'll keep earning it

Rated 3 out of 5 stars

I’m not completely sold on MM

I’m not completely sold on MM. I certainly didn’t sign up to pay more than I already do at the store, so it’s imperative to know your pricing per oz., & etc. I’m fine with things not perfect, but leaking and completely thawed due to poor packing is another. I also find it questionable that foods are opened and repackaged. I’m just not sure about that across the board. I will try this a few more times, but………..

June 15, 2026
Unprompted review
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Reply from Misfits Market

Hi Jill! Thanks for the honest feedback. We're so sorry to hear of the packaging mishaps. On repackaged items, we'd want to understand more about what you experienced specifically — please reach out to our Customer Care team so we can look into it: misfitsmarket.com/contact-us We appreciate you giving us a few more tries and we hope we can earn your full trust.

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