Misfits Market Reviews 

1,560
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful variety of fresh organic produce, healthy snacks, and high quality grocery items delivered right to their doors. People also deeply appreciate the convenient delivery schedules, user-friendly tracking tools, and extremely helpful support team that quickly resolves any occasional ordering problems. However, some reviewers were not happy with occasional delivery delays or items arriving damaged due to careless handling and poor packaging. A few people also mentioned that perishable goods suffered significantly during extremely hot weather when ice packs melted completely and food spoiled.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are fresh, delicious, and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the fresh and delicious... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that packages arrive quickly, reliably, and... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on the service are deeply divided.... See more

Customer service

Clients share positive opinions on customer_service, consistently describing the support as amazing, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service at Misfits Market was easy to use, even though I didn’t talk to a live person (most likely AI), they answered my questions very well. I wasn’t pressured to to keep my prescription but... See more

Company replied

Rated 5 out of 5 stars

The box arrives on time and it's always a little exciting to see exactly what I've received. The fruit/veg has been in good condition so far and I Iike that I can try things not easily accessible at... See more

Company replied

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is an online grocery store offering a better way to shop for groceries that are curated for quality, nutrition, sustainability, and flavor instead of appearance. By sourcing from smaller farms and emerging producers who are building a better, less wasteful food system, we make shopping for better groceries more convenient, affordable, and impactful. We offer grocery delivery of everything from ugly produce and organic pantry staples to more sustainable dairy and meats. When you shop with Misfits Market, you’re helping build a better food system and fighting food waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(1,560)

630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Different shopping experience

As a disabled person, I really appreciate the ability to browse products one at a time, to see what is in them, and have them delivered right to my door. It is great to see all the ingredients so I can make sure it is what I want, and getting organics is the only way for me. The service is great too. I have been a happy customer for about two years.

May 21, 2026
Unprompted review
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Reply from Misfits Market

Hi! Two years as a happy customer and we're so glad we've been able to make grocery shopping more accessible for you. Full ingredient transparency and delivery right to your door is something we take seriously — thank you so much for sharing this. It really means a lot

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Rated 5 out of 5 stars

Very positive experience

This company is very helpful and reliable. They have delivered to me twice and its been perfect. They have a very good selection of foods.

May 29, 2026
Unprompted review
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Reply from Misfits Market

That's what we love to hear, Mary! Thanks so much for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Is it legit?

You never know whether to trust these up and coming brands you see on social media. I was skeptical, but tried one delivery.
I’ve been hooked ever since- Misfits isn’t always cheaper than grocery stores but I feel good about the quality of food I feed my family from it. Reducing waste and processed food matters to us, and it’s been a blessing for us to have these deliveries of Whole Foods each week.

May 30, 2026
Unprompted review
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Reply from Misfits Market

Hi Jacob! Thank you so much for giving us a shot and for sticking around. Feeding your family quality food while reducing waste is exactly what we're here for. We really appreciate your trust!

Rated 4 out of 5 stars

Customer service was spot on very…

Customer service was spot on very curtious and prompt. I wasn't able to solve turning off getting an ice pack for non perishable items box of food. They were very prompt to help out with my subscription issue and gave me a refund. Also offered to replace the food that arrived in soggy boxes. I think the issue lies in the packaging not the food. Their customer service is A+, the foods are sometimes ones I wouldn't have tried on my own which gives more variety.

May 30, 2026
Unprompted review
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Reply from Misfits Market

Hi Kaycee! Thank you for the honest and detailed review. We hear you on the packaging and that's something we're always working to improve. We really appreciate your patience and kind words!

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Rated 5 out of 5 stars

Intact eggs!

I ordered EGGS. in a box packed with other refrigerated items. Not one single egg was broken, not even the slightest crack! The packaging was phenomenal and careful. I appreciate how Misfits cares about the quality of their food and it shows! Thank you, Misfit Market!

May 29, 2026
Unprompted review
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Reply from Misfits Market

That's what we like to hear, Amy! Thanks for sharing your review with us.

Rated 4 out of 5 stars

Customer Service

The customer service department at misfits is fast to respond and helpful. I was Satisfied with the outcome.

May 20, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Cindy! thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Better quality offerings than the grocery stores

I've been using Misfits Market for more than a year now. Love their selection and I feel like it's better than the grocery store for fresh fruit and vegetables. I also appreciate the cleaner, organic meat and canned goods. I can't buy many of these items at Kroger or Harris Teeter!

May 30, 2026
Unprompted review
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Reply from Misfits Market

Hi Lynn! Thank you so much for over a year of trust. We really appreciate it!

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Rated 5 out of 5 stars

Misfit market always replies quickly to…

Misfit market always replies quickly to any concerns, which has not happened often in the 6 years I've been ordering. And they make it right whether its refunds or credit to my next order.

We have been able to access whole foods and special dietary need foods in a rural community and that is worth every penny .

May 29, 2026
Unprompted review
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Reply from Misfits Market

Six years and still going strong — thank you Tricia! Access to whole foods and special dietary options in a rural community is exactly why we exist. We're so glad we've been able to show up for you consistently and make things right on the rare occasion something goes wrong. We appreciate you.

Rated 5 out of 5 stars

Great fresh food and quality

Great fresh food and quality. Customer service is quick and friendly.

May 26, 2026
Unprompted review
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Reply from Misfits Market

So happy to hear that, Susan! Thanks for the review.

Rated 5 out of 5 stars

I appreciate Misfits Market

I appreciate Misfits Market’s mission to help organic farmers sell products that they would otherwise have to throw away. Grocery stores only sell what looks perfect and not items that aren’t perfect so they won’t buy farmers’ misfit items. Misfits Market buys those products and sells them to the public at a reduced rate which I love. The food is always fresh and especially good compared to grocery fruit and veggies that were picked early and traveled far distances. I have always had a great experience with misfit market.

May 28, 2026
Unprompted review
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Reply from Misfits Market

Hi Lisa! Fresh food that went from farm to your door instead of sitting in a truck for days really does make all the difference. Thank you so much for the kind words and for being part of the mission Lisa!

Rated 5 out of 5 stars

Weekly Deliveries Bring Happiness

I use this service weekly for my daughter and two granddaughters who live 100 miles away.
The joy and excitement they experience each delivery day makes my heart happy. I truly am grateful knowing that they have quality food for the week. The selection is amazing. The app is user friendly and delivers FedEx. Only one order was unfortunately undelivered because of shipping damage. The order cost was refunded promptly.

May 26, 2026
Unprompted review
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Reply from Misfits Market

Thanks for trusting us to get fresh and delicious groceries to your family, Danny! We'll share this thoughtful review with our team. If you need anything at all, please don't hesitate to let us know.

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Rated 5 out of 5 stars

Great service at an affordable price

I've been using misfits market now for a couple of months and I'm very pleased. I like the selection because there's all types of items that I've never purchased before at the grocery store and they've all been great. One small problem I had they immediately fixed. They have my trust. If you like organic food, this is a great place to sign up for and there's no pressure to buy anything that you don't want

May 27, 2026
Unprompted review
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Reply from Misfits Market

Hi! New discoveries, great quality, and a problem fixed immediately — that's everything we aim for. Thank you so much for the trust and the kind words. We're so glad you're enjoying the journey!

Rated 4 out of 5 stars

The service was ok

The service was ok. The price was ok but not for me. I’m on a fixed income.

April 1, 2026
Unprompted review
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Reply from Misfits Market

Hi Irma! Thank you for giving us a fair shot! We understand fixed income budgets require every dollar to count. We do run weekly deals and our Flex Plan lets you order only when it makes sense financially. We hope we can be a fit for you someday! 💛

Rated 5 out of 5 stars

GREAT

GREAT, CAME ON TIME

May 26, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Galina!

Rated 1 out of 5 stars

I didn’t get to talk to anybody nothing…

Unsubscribe I didn’t get to talk to anybody nothing accomplished. I’d like to Subscription

May 25, 2026
Unprompted review
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Reply from Misfits Market

Hi Yvette! We're sorry you weren't able to get the help you needed. Please reach out to our customer care team directly and we'll make sure your subscription is taken care of right away. You can send us a note here : misfitsmarket.com/contact-us . Thanks!

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Rated 1 out of 5 stars

Never received my order after getting…

Never received my order after getting text that it had been delivered went to front porch nothing contacted Misfts immediately about 1am my next door neighbor rings my bell i answer he said mis delivered to his building boxes open all meat missing steak chicken ground beef so a 300 dollar ordered reduced to 80 dollar order thanks for the veggies 😑 I forgot so 5day wait for refund or starve the rest of the month for next order date to get groceries??

May 25, 2026
Unprompted review
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Reply from Misfits Market

Hi Andrea! We're truly sorry to hear this happened. Please contact our customer care team directly so that we can look into your account and get this issue resolved asap : misfitsmarket.com/contact-us . Thanks so much.

Rated 5 out of 5 stars

Misfit Marketplace

The experience was great for the adventurous foodie. Prices are similar to neighborhood market. Plus, if you need to cancel (or temporarily suspend) your membership for whatever reason you can do that quite easily, no muss, no fuss.

May 5, 2026
Unprompted review
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Reply from Misfits Market

So glad to hear you've been enjoying the selection and the flexibility, Nancy! Thanks for the kind review.

Rated 5 out of 5 stars

Misfits Market, Organic Foods for the Rest of Us

Misfits Market makes organic foods available for the budget conscious and for concerns about food quality. They have provided excellent service and delivery without error and the one time I felt my broccoli was missing, Misfits Market refunded it immediately. The reason to bring this up is not the refund in itself, but that they have a feedback mechanism in their system to report problems. There is a button on each receipt to report problems. Also, they send an email to check and make sure that they are on top of this. Happy customers come back.

May 12, 2026
Unprompted review
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Reply from Misfits Market

Hi! Thank you for such a thoughtful review and for pointing out the feedback mechanism! You're absolutely right that it's only useful if customers actually use it, and we're so glad it worked the way it should when your broccoli went missing. Happy customers coming back is what we love to hear. Thank you!

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