If I could give zero stars I would. The dress was awful. You could tell taking it out of the bag that it was cheap and not anything like the picture. They suckered me in by saying risk free and easy r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t buy from this company. The quality of the dress we bought was not great, but what is frustrating is when buying online there is a high chance of not liking the fit. They basically don’t want to... See more
This company is a scam. Customer service is awful. Do not waste your money please don’t do it. We paid for a rush order and still didn’t get the dress on time. On top of all the frustration the dress... See more
Company replied
I have not received my order that I added rush shipping on.
Company replied
Company details
- #22 of 24 best companies in Dress Store
- #17 of 17 best companies in Bridal Shop
- #301 of 314 best companies in Clothing Store
- #11 of 12 best companies in Formal Wear Store
- #11 of 11 best companies in Wedding Store
- #143 of 153 best companies in Women's Clothing Store
About Misshow
Written by the company
About Misshow: Where Every Dress Tells Your Story
At Misshow, we believe the perfect dress isn't just something you wear—it's a feeling, a memory, a moment when you see your best self shining back.
A Love Story That Started It All
In the early 2010s, Annabelle and Richard were planning their wedding but couldn't find a gown that felt truly personal. So they created it themselves.
Together, they hand-stitched fresh flowers from the garden where they'd shared their first date. They added shimmering sequins reminiscent of the lake where Richard proposed. Every stitch carried intention. Every detail held meaning.
When Annabelle walked down the aisle, it wasn't just a dress—it was their love story brought to life.
The Moment That Changed Everything
Years later, their niece asked them to design her prom dress. When she tried it on, her eyes lit up. She stood taller. She glowed.
In that moment, they realized: every woman deserves to feel this way. That realization became Misshow, launched in 2012.
Our Mission
Today, Misshow serves over 1 million customers worldwide, creating dresses that transform moments into memories. Through www.misshow.com, we offer:
Wedding Gowns
Bridesmaid Dresses
Prom & Homecoming Dresses
Evening Gowns
Plus-Size Collection
What Makes Us Different-Custom Tailoring
Join Our Story
For Annabelle and Richard, Misshow is more than a business—it's a lifelong mission to help women feel extraordinary on their most important days.
Whether you're preparing for your wedding, prom, or a special celebration, we invite you to join the Misshow family.
Because we don't just sell dresses. We create moments. We celebrate love. We honor life's precious milestones.
And we can't wait to help you shine. ✨
At Misshow, we believe the perfect dress isn't just something you wear—it's a feeling, a memory, a moment when you see your best self shining back.
A Love Story That Started It All
In the early 2010s, Annabelle and Richard were planning their wedding but couldn't find a gown that felt truly personal. So they created it themselves.
Together, they hand-stitched fresh flowers from the garden where they'd shared their first date. They added shimmering sequins reminiscent of the lake where Richard proposed. Every stitch carried intention. Every detail held meaning.
When Annabelle walked down the aisle, it wasn't just a dress—it was their love story brought to life.
The Moment That Changed Everything
Years later, their niece asked them to design her prom dress. When she tried it on, her eyes lit up. She stood taller. She glowed.
In that moment, they realized: every woman deserves to feel this way. That realization became Misshow, launched in 2012.
Our Mission
Today, Misshow serves over 1 million customers worldwide, creating dresses that transform moments into memories. Through www.misshow.com, we offer:
Wedding Gowns
Bridesmaid Dresses
Prom & Homecoming Dresses
Evening Gowns
Plus-Size Collection
What Makes Us Different-Custom Tailoring
Join Our Story
For Annabelle and Richard, Misshow is more than a business—it's a lifelong mission to help women feel extraordinary on their most important days.
Whether you're preparing for your wedding, prom, or a special celebration, we invite you to join the Misshow family.
Because we don't just sell dresses. We create moments. We celebrate love. We honor life's precious milestones.
And we can't wait to help you shine. ✨
Contact info
1728 S La Cienega Blvd, 90035, Los Angeles, United States
- sales@misshow.com
- misshow.com
2.1
Poor
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter loved the dress
My daughter loved the dress! It was just what we were looking for.
August 26, 2026
Unprompted review
Reply from Misshow
Hi Anna,
Thank you so much for your wonderful review! We are delighted to hear that your daughter loved the dress and that it was exactly what you were looking for. ❤️
Your satisfaction means a lot to our team, and we truly appreciate you taking the time to share your experience with us.
We hope your daughter enjoys wearing the dress and creates many beautiful memories in it.
Thank you again for your support!
Kind regards,
Misshow
shipping was fast
shipping was fast. Mary from customer service was very helpful and nice. Thank you!
August 26, 2026
Reply from Misshow
Hi Mancheka,
Thank you so much for your kind review! We are delighted to hear that your order arrived quickly and that Mary was able to provide helpful and friendly assistance. ❤️
We truly appreciate your support and your recognition of our customer service team. Your satisfaction means a lot to us.
Thank you again for choosing Misshow, and we hope you enjoy your dress!
Kind regards,
Misshow
Scammers!!
Scammers!!
Do not and I repeat do not do business with this company. They are scammers to the highest degree. They will send you a garment that looks nothing like the item you pay for. I am out of $500 and I will continue to let potential customers know to run from doing business with this unscrupulous company
January 27, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
At Misshow, we value every customer and are committed to providing excellent products and service. We take all customer concerns seriously and always strive to find a fair and satisfactory solution whenever issues arise.
One of our dedicated customer service representatives has already reached out to you directly via email regarding your order. Please check your inbox at your earliest convenience so we can better understand your concerns and work together toward a satisfactory resolution.
We appreciate your patience and look forward to assisting you.
Best regards,
Misshow
Beautiful and reasonably priced veil
I got a veil and it was good quality for the price. The little lace details looked nice and it was lightweight and easy to wear. The shipping also didn’t take that long so I’m pretty happy with this purchase. Would buy again.
August 25, 2026
Unprompted review
Reply from Misshow
Dear Sharon,
Thank you so much for sharing your wonderful feedback with us! We are delighted to hear that you are happy with the veil quality, lace details, and lightweight design.
We truly appreciate your support and are glad that the shipping experience was satisfactory as well. Your kind words mean a lot to our team.
We look forward to serving you again in the future!
Kind regards,
Misshow
DO NOT BUY from this company
DO NOT BUY from this company. It is a scam. They took my money and refuse to REFUND item was faulty and not as described! BE AWARE!!
I have sent multiple emails since June 2026 inculding photos and yet l have not recieved a full refund to date. Instead l have been asked to bear the cost of international return fees for a faulty item.
Updated feedback to address Misshow's response below - l have attached photos and yet you have not resolved the issue. As a matter of fact you have stop responding to my emails. STOP pretending that you are avialable and willing to help it is a LIE. If you trully are a legitimate buissness you would have refunded my money. Why should l have to pay high international return fees for a faulty item??? Stop the bogus damage control. My review stands and Misshow is a SCAM so future consumers beaware!!!!!
June 13, 2026
Unprompted review
Reply from Misshow
Hi,
We are sorry to hear that your experience did not meet your expectations. We take every customer concern seriously and always strive to provide high-quality products and professional service.
We would like to clarify that Misshow is a legitimate business, and we always make every effort to assist our customers and resolve any concerns in a fair and reasonable manner.
Regarding your order, we would appreciate the opportunity to better understand the issue with the dress. To help us properly review your concern and provide the most appropriate solution, we kindly ask you to share any relevant details, such as photos of the issue or additional information about your concerns.
Once we receive the necessary information, our team will carefully review it and do our best to assist you.
We value every customer’s feedback and hope to have the opportunity to address your concerns and improve your experience with Misshow.
Was bribed to be 5 stars
I sent around 12 emails going back and forth with this company wanting a full refund. Material was cheap and though similar to the picture was nothing like what was advertised. Their offer… keep dress and get 10% back or return the dress pay for international shipping, fabrics fees, and storage fees! I left a negative review on here. They are SO IMMORAL they emailed me that I could keep the dress AND get 100% of my money back if I took down that review and put a 5 star review. They even told me what to put in the comments!!! BUYER BEWARE. Their 5 star reviews are probably all bribes! Here is part of the email…
Please kindly note that we would appreciate it if you do not mention the refund arrangement in your Trustpilot review. Thank you for your understanding.
Please send us a screenshot of your 5-star review, and we will issue a full refund.
The review content is as follows: I absolutely love my dress! It is even more beautiful than I expected. The fabric, details, and craftsmanship are amazing, and it looks so elegant and special when I wear it.The fit is perfect, and the design is exactly what I was looking for. I received so many compliments on my dress! Thank you, Misshow, for making such a beautiful gown and for your great customer service. Highly recommended!
August 16, 2026
Unprompted review
Reply from Misshow
Hi,
We are sorry to hear that your experience did not meet your expectations. We truly value every customer's feedback and always take concerns seriously.
We would also like to clarify that our customer reviews are based on real experiences shared by our customers. We respect all feedback, whether positive or negative, and we appreciate every customer who takes the time to share their honest thoughts.
Regarding your dress, we carefully reviewed the photos provided and compared them with the product details. Based on our review, we could not identify any quality or manufacturing issues with the item. However, we understand that expectations and personal preferences can vary, especially for such an important occasion.
We remain committed to supporting our customers and finding the best possible solution for each situation. We would be happy to continue communicating with you and assist further if needed.
Thank you for sharing your feedback and giving us the opportunity to improve.
Unfortunately Quality of Work
The jacket was fitted in the right sizing but the vest and pants were skin tight, not at all comparative to the custom measurements that were provided.
The quality in the fabric is comparable to window curtain material, the pants waist lining was a drastic contrast in color and visible when wearing - unable to even use.
August 17, 2026
Reply from Misshow
Dear Customer,
We are sorry to hear that your order did not meet your expectations. We truly appreciate you sharing your feedback, and we apologize for the inconvenience caused.
We always strive to provide high-quality products and carefully review each order, especially custom-measured items. We would appreciate the opportunity to better understand the issue and assist you with a suitable solution.
Could you please contact our customer service team at sales@misshow.com and provide your order number along with some photos of the item? Our team will review the details and do our best to help resolve this matter.
Thank you for giving us the opportunity to improve and assist you.
Kind regards,
Misshow
Reply from Misshow
Hello,
We are sorry to hear about your concerns.
We have already replied to you on Instagram and provided the tracking information for your order.
According to the carrier's tracking record, your package was successfully delivered on August 14, 2026, at 11:08 AM and was left in the mail room:
Tracking Number: 383045668518
http://fedex.com/wtrk/track/?trknbr=383045668518
We kindly recommend checking with your mail room, building management, household members, or neighbors who may have accepted the package on your behalf.
If you still cannot locate the parcel, please contact us directly at sales@misshow.com, and we will be happy to assist further.
Kind regards,
Misshow Customer Service Team
I have not received my order that I…
I have not received my order that I added rush shipping on.
August 13, 2026
Reply from Misshow
Dear Customer,
We are sorry for the concern regarding your order.
We would like to clarify that your order was shipped via expedited shipping on August 13, 2026. The tracking number is 383151714850, and the latest FedEx update shows that the shipment information has been received by FedEx.
You can check the latest tracking updates here:
https://www.fedex.com/fedextrack/?trknbr=383151714850&trkqual=12031~383151714850~FDEG
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Misshow
My dress from misshow came and was…
My dress from misshow came and was beautiful. The beading was elegant and the material was perfect. The dress exceeded my expectations.
April 25, 2026
Unprompted review
This company is a scam
This company is a scam. Customer service is awful. Do not waste your money please don’t do it. We paid for a rush order and still didn’t get the dress on time. On top of all the frustration the dress didn’t look NOTHING like the website. We never received a refund.
May 15, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
RUN FROM MISSHOW
See the untrue MISSHOW Response the partial refund is $60.00 for a Nearly $600 dress. Still playing games with customer.
——————————————
RUN FROM MISSHOW
You will be sorry if you don’t.
This company still has not stood by their product.
Delayed delivery received after the prom.
Dress train (HEAVY) attached to dress with 4 strings not secure.
Train has no hem a piece of cut material.
The design was partially like the picture on the website.
Sent pictures they said they couldn’t see.
Sent videos and they said the couldn’t open.
The Games are disturbing, spend nearly $600 for a dress and the resolution I received below is ridiculous for what I received. They want to refund 10% $60.00 really.
Issue on going the prom was in May received the dress in June it’s now July and Misshow has my money and will not make it right. I’ve filed complaints everywhere I can. My issue is simple.
1. Secure the train properly to the dress
2. Hen the train
Want them to pay for it to be properly completed.
On Going started May 2026 and it’s July and it continues.
Dear Customer,
Thank you for your reply. We are very sorry that our product did not fully satisfy you.
Regarding your specific situation, we have specially consulted our supervisor and approved the following options for you,This is the maximum refund amount we can obtain:
Option 1: A 10% partial refund back to your original payment method.
Option 2: A 15% discount coupon for your next purchase.
Please let us know which option you prefer so we can process it for you immediately.
Best regards,
Customer Service Team
July 5, 2026
Unprompted review
Reply from Misshow
Dear Delisa,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with your dress and understand how frustrating this situation has been, especially since it was for an important event.
We have been communicating with you regarding your concerns and carefully reviewed the information you provided. We take every customer concern seriously and always try our best to find a suitable solution.
After discussing your case with our supervisor, we provided available solutions to help address the inconvenience, including a partial refund option to assist with possible adjustment costs. We remain willing to continue communicating with you and work toward a reasonable resolution.
We sincerely apologize for the frustration caused and appreciate your feedback. We will continue to improve our production process and customer service to provide a better experience for our customers.
Kind regards,
Misshow
Complete Nightmare
Buying a dress from here was a complete nightmare. The dress looked absolutely nothing like the photographs and quality was awful. The return/refund process is even worse with virtually 0 customer service. Save yourself the headache and do NOT shop here
March 31, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
How Long will the Federal Trade…
How Long will the Federal Trade Commission allow this company to take orders, delay the order my months as the occasion passes by and keep the money stating no refund policy for one you missed your important event and second the dress is not what you ordered but a mere fake unsuccessfully copied design.
There has to be an agency that holds this company accountable. Looking at those on this site with the same rip-off experience is massive.
When you read our comments, SAVE YOURSELF (DO- NOT ORDER FROM MISSHOW) the frustration is unreal. You will not get what you ordered nor the quality of the picture and the fight continues for your money back. They’re hiding behind the internet and not addressing the issue caused by MISSHOW.
THEY are Taking the customers money and not standing by the errors they’ve caused with your well paid for order.
This has to STOP They are taking advantage of customers.
June 17, 2026
Unprompted review
Reply from Misshow
Dear Delisa,
Thank you for sharing your concerns.
We are sorry to hear that you feel disappointed with your experience. We understand how frustrating it can be when a dress does not arrive as expected for an important event, and we sincerely regret the inconvenience caused.
We would like to clarify that we have been actively communicating with you regarding your order and have reviewed the concerns you shared with us. We always take customer feedback seriously and aim to work with customers to find appropriate solutions when issues are reported.
In your case, we have discussed the situation with our team and supervisor and provided available solutions, including compensation options to help address the inconvenience. We remain willing to continue communicating with you and assist in finding a resolution.
We appreciate your feedback and will continue working to improve our products, craftsmanship, and customer service.
Kind regards,
Misshow
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
DO NOT waste your time nor your money…
DO NOT waste your time nor your money with this company. Worse company ever to purchase a dress from. Paid for rush shipping and still didn’t receive the dress on time. They have the slowest customer service ever and then won’t give a full refund even if you try to cancel the order before the dress ships even when it’s their fault that the order is shipped late. Worse experience ever!!!
April 24, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
I ordered my daughter dress for prom…
I ordered my daughter dress for prom and they never shipped it. These peoples are scammers
March 5, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
Ordered my wedding dress from this…
Ordered my wedding dress from this company sometime in February I waited almost 2 months for this, and they came in a week before my wedding, the date kept getting pushed back, not only that sent me the wrong color and the material was so poor. Overall, pretty bad experience and didn’t get my refund
April 1, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
RIpp off
Worst company ever ordered dress 3/13 . Here it’s is 3/31 still haven’t received dress. I requested for refund they only told me I would receive 30% of what I paid which was almost 400.000 . DO NOT ORDER ANYTHING FROM HERE. worst company ever . Customer service is terrible . They don’t respond .
March 13, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
Ordered in February it's march still…
Ordered in February it's march still haven't gotten my daughter dress prom is in April they don't communicate with you at all spent almost 600 still no dress very bad company!
February 21, 2026
Unprompted review
Reply from Misshow
Dear Customer,
Thank you for sharing your feedback.
We are very sorry to hear that your shopping experience did not meet your expectations. Customer satisfaction is extremely important to us, and we take all concerns seriously.
We have carefully searched our records using the name shown in this review, but unfortunately, we have been unable to locate your order details or previous correspondence. To help us better understand the situation and provide an appropriate solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used when placing the order?
Once we receive this information, we will review your case promptly and do our best to address your concerns.
We appreciate the opportunity to assist you and look forward to hearing from you soon.
Best regards,
Misshow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.