The cleaner did a great job and the admin people were very responsive. They ask for your list of priorities before the clean but the cleaner did not seem to be aware of this. It wasn't a problem,... See more
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Review summary
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Reviews shaping this summary
One word to say. EXCELLENT! The appartment was cleaned to a very high standard. I highly recommend this company. Very professional and always there to help if you need to discuss any cleaning re... See more
Company replied
I contacted Miss Maid for an end of tenancy clean. The communication was great throughout the whole process, with clear instructions on what would/wouldn't be covered, and what to expect on the day. T... See more
Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the stand... See more
Company details
Contact info
Docklands Business Centre, 10 - 16 Tiller Road, E14 8PX, London, United Kingdom
- 0207 0606 606
- info@missmaid.co.uk
- www.missmaid.co.uk
4.4
Excellent
973 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great service, worth your money
Great service, gives you peace of mind when you have to deal with moving a flat.
The flat was spotless, clean, organised.
When they came to check before giving back the keys, there were surprises how much it’s clean.
Will definitely use your service again.
August 5, 2025
Reply from Miss Maid
Dear Neta,
Thank you for your lovely review. We are pleased our end of tenancy cleaning helped take some pressure off during your move, and that the flat was left spotless, clean, and well organised.
It is great to hear the check before handing back the keys went so well and the results were a pleasant surprise. We would be delighted to help again next time.
Kind Regards,
Miss Maid team
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Oven cleaning
Professional service and communication from booking to the cleaning of my oven which now looks brand new. Definitely recommend.
July 22, 2025
Reply from Miss Maid
Dear Customer,
Thank you for your review. We are pleased everything was professional from booking through to the oven clean, and that your oven now looks brand new.
Thank you for recommending Miss Maid—we will be happy to help again with oven cleaning or any other appliance cleaning.
Kind Regards,
Miss Maid team
Reply from Miss Maid
Dear Customer,
Thank you for your review. We are pleased you were happy with the service and the end result, and we appreciate you taking the time to share it. Whenever you need house cleaning or a deep clean again, we will be glad to help.
Kind Regards, Miss Maid team
Reply from Miss Maid
Dear Giles,
Thank you for your review. We are pleased you found everything well organised, quick from first contact, and that the clean itself was thorough.
If you need another clean in future, we would be happy to help.
Kind Regards, Miss Maid team
Reply from Miss Maid
Dear Wendy,
Thank you for your lovely review.
We appreciate your valued custom and look forward to be of help again soon.
Kind Regards,
Miss Maid team
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Excellent service
Excellent service, very professional and ability to get the job done was commendable. Would happily use again. Well recommended
July 1, 2025
Reply from Miss Maid
Dear Mike,
Thank you for your review.
We are pleased you found the service excellent and very professional, and that the team delivered exactly what was needed on the day.
We appreciate the recommendation and would be happy to assist again whenever you need cleaning support.
Kind Regards, Miss Maid team
Ivo and Dani were very professional
Ivo and Dani were very professional.
Arrived before time. Went directly to work. Kitchen and bathrooms took a lot of work and they were detailed. They finished all the work, the 3 floors, in 4 hours
July 12, 2025
Unprompted review
Reply from Miss Maid
Dear German,
Thank you for highlighting Ivo and Dani’s professionalism. It’s wonderful to hear they arrived early and immediately got to work, especially tackling the kitchen and bathrooms with such attention to detail. Completing three floors in just four hours truly showcases their dedication and efficiency.
We’re delighted the thorough clean met your expectations and hope to support you again with any future home or appliance cleaning needs.
Kind Regards,
Miss Maid team
Absolutely fantastic job by Angel
Absolutely fantastic job by Angel! Very professional all around.
July 8, 2025
Unprompted review
Reply from Miss Maid
Dear Freddie,
Thank you for your terrific feedback! It’s wonderful to hear that Angel delivered such a fantastic and professional clean. We’re proud to have team members who consistently uphold our high standards in every aspect—whether it’s carpet cleaning, oven and appliances cleaning, or a comprehensive flat refresh.
We look forward to assisting you again whenever you need us.
Kind Regards,
Miss Maid team
Vanya has done a great job at a deep…
Vanya has done a great job at a deep clean for our flat. I could see she was experienced and focused, she worked really hard, and I was really happy with the results.
July 3, 2025
Unprompted review
Reply from Miss Maid
Dear Lena,
Thank you for taking the time to share your experience. I’m delighted that Vanya’s expertise and dedication during your flat’s deep clean left you so satisfied. We strive to combine skill and thoroughness in every service, and it’s wonderful to know we succeeded.
Please don’t hesitate to reach out for any future cleaning needs, whether it’s another deep clean or regular maintenance.
Kind Regards,
Miss Maid team
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Efficient and good end of tenancy clean
Efficient staff, arrived ahead of time. Super deep clean.
July 1, 2025
Reply from Miss Maid
Dear Sarah,
Thank you for your feedback. We are pleased to hear our team arrived punctually and delivered a comprehensive end-of-tenancy deep clean to support your move. We pride ourselves on efficiency and attention to detail, and it’s gratifying to know we met your expectations.
Should you require any further professional cleaning services—whether it’s another end-of-tenancy clean, carpet or upholstery cleaning, or routine maintenance—please do not hesitate to contact us.
Kind Regards,
Miss Maid team
Vanya made the apartment look new!
Vanya made the apartment look new! Best clean we’ve ever had. Absolutely stunning. She has shown us new standards!
July 1, 2025
Unprompted review
Reply from Miss Maid
Dear Alejandra,
Thank you for such an enthusiastic review! It’s fantastic to know that Vanya’s deep clean transformed your apartment and raised the bar for cleanliness. Hearing that you consider it the “best clean” you’ve ever had truly makes our day.
Should you ever need another thorough apartment cleaning, a carpet refresh, or any of our specialised cleaning services, please don’t hesitate to get in touch. We can’t wait to deliver that same stunning standard again.
Kind Regards,
Miss Maid team
Pre-moving in clean
Miss Maid cleaned a recently purchased house prior to moving in. Angel and Katya did an amazing job, working hard and paying careful attention to where extra effort was needed. My house now looks brand new. I am very pleased - recommended and I would happily use them again.
June 30, 2025
Unprompted review
Reply from Miss Maid
Dear Jon,
Thank you for sharing your experience!
We are so pleased to hear that Angel and Katya’s hard work and attention to detail on your pre-moving-in clean left your new home looking brand new.
It’s always our goal to make every house cleaning feel fresh and welcoming, especially before you settle in.
We’d love to help again whenever you need another thorough clean—whether it’s carpet cleaning, oven cleaning, or a full apartment refresh.
Kind Regards,
Miss Maid team
Thorough and professional
Vanya did an excellent job on the flat I leaving, working tirelessly. She estimated how long it would take and was exactly correct. I recommend the service for any end-of-lease.
June 30, 2025
Unprompted review
Reply from Miss Maid
Dear Paul,
Thank you for taking the time to share your experience! We're so pleased to hear that Vanya provided a thorough and professional end-of-lease clean. Her accuracy in estimating the job and tireless work ethic are exactly what we strive for at Miss Maid.
We truly appreciate your recommendation and would be happy to help again whenever you need expert cleaning services.
Kind Regards,
Miss Maid team
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Reply from Miss Maid
Dear Kristina,
Thank you for your feedback, and we're truly sorry to hear that the cleaning service didn't meet your expectations. At Miss Maid, we always aim to deliver high-quality results that represent genuine value for money.
We'd appreciate an opportunity to put this right. If you contact our Customer Care team on 020 7060 6606 or mail@missmaid.co.uk, we can arrange for our team to revisit your property and address any areas you're unhappy with—completely free of charge.
Your satisfaction is important to us, and we hope you'll allow us the chance to restore your confidence in our service.
Kind Regards,
Miss Maid team
AVOID AT ALL COSTS - Deeply Disappointed
Deeply Disappointed – Poor Cleaning, No Accountability, and a Total Waste of Money
We booked this company for a **moving-in deep clean** and it turned out to be a huge mistake. We trusted them based on their positive Trustpilot reviews, but our experience was nothing short of frustrating, unprofessional, and disappointing.
On the day of the clean, the team arrived, looked around the house, and told us everything was fine. We were instructed to leave while they worked – which we did. Then we got a call telling us they **couldn’t clean our Fisher & Paykel fridge or Rangemaster hob** because they were “non-standard appliances.” They said they’d clean *half* of each – yes, *half*. What does that even mean?
When we asked why they didn’t mention this while we were still at the property, they said it’s because **the cleaning team doesn’t speak English very well**, and that the “process” is for the team to enter the home, then call the office to report what appliances are there – only then does the office decide whether extra charges apply or what can’t be cleaned.
How is this an acceptable process? **Why isn’t this addressed during booking**? The online form is generic and doesn’t ask about specific appliances. If they had asked, we would have told them what we had. Instead, they wait until the cleaning is booked and underway, then spring this on you after you’ve left – all while saying you **can’t cancel without a fee**. It honestly felt dishonest and exploitative.
When we asked to cancel and use another company, they said there would be a cancellation charge. So we asked them to **remove the fridge and hob from the invoice and refund that part**. They refused. Strangely, they were more than happy to **charge us for cleaning the full appliances** they didn’t even clean. But a refund? “Not possible.” Completely unacceptable.
We then asked to speak to a manager. Hours later, someone (who never gave her name) called us back. The call went absolutely nowhere. She repeated the same things, showed no empathy, no attempt to resolve anything – and then, **mid-conversation, she hung up on us**. Never called back. That tells you everything about their customer service.
Now onto the **actual cleaning**, which was substandard at best:
* **Spider webs left under base units**
* **Food marks still on the dining table**
* **Spiders under the table**
* **Drawer interiors left dirty**, especially the base of drawers when pulled out
* **White marks left on kitchen flooring** – the cleaner said it “looked like paint” and couldn’t be removed. I later wiped it off **with a damp cloth** – no scrubbing. Clearly they didn’t even try.
* **Carpet cleaning was a joke** – small makeup foundation stains were still there after the clean, despite us pointing them out. The cleaner said they “couldn’t come off.” Later, we removed them ourselves with **Dr. Beckmann’s stain remover**, effortlessly.
* The house **didn’t even smell clean**. There was no freshness you'd expect from a professional deep clean. It smelled exactly the same as before.
We paid **£500** for this service, and we feel completely ripped off. The company **refused to accept any responsibility**, offered no refund or goodwill gesture, and made **zero effort to resolve** the situation.
Sure, they have a policy saying they’ll come back if you’re unhappy – but after the way they treated us, there was no point even chasing it. We cleaned the rest ourselves. And did a better job.
We rarely write negative reviews, but felt compelled to share this so others don’t make the same mistake we did. If this saves even one person from wasting money on this company, it’s worth it.
**Avoid this company at all costs.** Their customer service is appalling, their cleaning standards are poor, and their process is unclear and misleading from the beginning. Total waste of money and time.
June 10, 2025
Reply from Miss Maid
Dear Javed,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience—it clearly doesn't reflect the high standards we aim to deliver at Miss Maid.
We completely understand your frustration regarding the confusion around appliance sizes and communication during your booking. To clarify, our service includes standard-sized kitchen appliances, and this information is outlined in our estimates and booking confirmations. However, on the day of your service, as soon as we realised there had been a misunderstanding and that you felt misled, we instructed our cleaning team to proceed and clean your Range Cooker and large double fridge at no extra charge.
We genuinely apologise that certain areas were not cleaned to your satisfaction. We would greatly appreciate it if you could give us another opportunity to rectify this. Our team is more than willing to revisit your property and re-clean any unsatisfactory areas, completely free of charge.
Please feel free to contact our Customer Care team directly at 020 7060 6606 or email mail@missmaid.co.uk, and we'll ensure this is resolved swiftly and professionally.
Kind Regards,
Miss Maid team
The team at Miss Maid have been…
The team at Miss Maid have been amazing! the communication has been great. The clean exceeded my expectations, the results look amazing! The team arrived on time and I will be using Miss Maid for all future carpet cleans. Thanks guys
June 15, 2025
Unprompted review
Reply from Miss Maid
Dear Helen,
What a joy to read your kind words — thank you! We’re so pleased that your experience with Miss Maid was a great one from start to finish. It's wonderful to hear that our team delivered such impressive carpet cleaning results and that the communication made everything smooth and easy for you.
Knowing you'll be trusting us with future carpet cleans means the world to us, and we’ll be ready to deliver the same top-notch service every time.
Kind Regards,
Miss Maid team
AVOID THIS COMPANY
AVOID THIS COMPANY. I would give 0 stars if I could.
I paid for a start of tenancy cleaning and the cleaner did next to nothing to clean the apartment. It’s been weeks later and I’m finding hair, dirt and the oven not even cleaned. I basically paid £300 for the cleaner to wipe down the surfaces. AVOID THIS COMPANY AT ALL COSTS. I have been telling my friends and family to never use this company, and you should avoid.
The company will reply that “we have a 72 hour guarantee”. Just ignore that nonsense. Any company which offers a guarantee means they are not confident on their own service. Why would you hire a company who is upright admitting they can’t do a good job the first time around?
April 1, 2025
Unprompted review
Reply from Miss Maid
Dear Fred,
We're truly sorry to hear about your experience and we take your feedback very seriously. However, we have been unable to locate your booking just by your first name in our system, which makes it difficult for us to investigate this matter further and assist you properly.
To help us look into this and resolve it swiftly, could you please provide the following information when contacting our Customer Care team:
1. The name of the person who booked the service
2. The property address where the cleaning took place
3. Or the Invoice number
Our Customer Care team will be happy to help — you can reach us on 020 7060 6606 or via email at mail@missmaid.co.uk.
Please be assured, we always look after our clients, and we are never strict on our 72-hour re-clean guarantee unlike other companies. If we're informed within a reasonable timeframe after the service, we’re more than happy to organise a revisit of the property and resolve any issues to your satisfaction.
We hope to hear from you soon so we can make this right.
Kind Regards,
Miss Maid team
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My carpet cleaner was fantastic
My carpet cleaner was fantastic. Went the extra mile. This company is awesome
June 6, 2025
Reply from Miss Maid
Dear James,
Thank you for the fantastic review! We're so glad to hear that your carpet cleaner went the extra mile — it's always our mission to exceed expectations and leave every home looking its best.
It means a lot to hear you found our company awesome, and we’d be more than happy to assist you again with any future carpet cleaning or other professional cleaning needs across London.
Kind Regards,
Miss Maid team
A Great Job!
A Great Job!
Yavor was great and put a lot of care into the job. Very happy.
May 23, 2025
Unprompted review
Reply from Miss Maid
Dear Miri,
Thank you for your kind words! We're so pleased to hear that Yavor delivered such a great experience and put genuine care into the cleaning — he’ll be thrilled to know his efforts were appreciated.
Whether it’s for carpet cleaning, end of tenancy service, or general house cleaning, we’d love to assist you again in the future.
Kind Regards,
Miss Maid team
Not very impressed
First cleaner who came very good indeed but she left the company. The next arrived and decided she didn't want to do the job as she had been told the wrong instructions. The third didn't arrive as she wasn't well and the resheduled fourth visit there was no record of.
April 22, 2025
Unprompted review
Reply from Miss Maid
Dear Penny,
Thank you for your honest feedback, and we're truly sorry to hear about the inconvenience you've experienced. This is certainly not the level of service we aim to deliver at Miss Maid.
While we're glad to know the first cleaner left a good impression, we completely understand how frustrating the following issues must have been.
Our team is also reviewing the communication chain to prevent such situations in the future.
Kind Regards,
Miss Maid team
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