Mitre Sports International Reviews 

893
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their durability and superior performance compared to other brands. Many people appreciate the efficient and fast delivery service, with items frequently arriving on time or even ahead of schedule. The pricing is also a significant positive, with consumers finding the products to be of great value. However, some customers also noted issues with product quality, specifically with indoor footballs and personalized items, experiencing peeling, deflation, or damage shortly after use. A few other people also felt that the ordering process was unusual or that parts of their order were missing upon delivery.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the good value, excellent quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, praising products like footballs for being... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Price

People report positive experiences with price, often highlighting great deals, sale prices, and good value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mitre for me always have good (although slowly getting worse) footballs and they are probably the best. However they don’t show much loyalty, returning customers are not given any reward at all. I h... See more

Rated 4 out of 5 stars

Mitre Ultimax Pro arrived in time to use at the FIFG Masters and English Open Footgolf event at Ashbury Manor Golf Resort in Devon on the 22-24 August 2025. This was the biggest international foog... See more

Company replied

Rated 4 out of 5 stars

Good product great price and efficient delivery service. I thought the actual ordering was unusual. I bought 5 identical balls which were all listed individually during the ordering process and on t... See more

Company replied

Rated 5 out of 5 stars

This change to using futsal balls instead of the yellow furry bouncy indoor footballs which didn’t last was well overdue! After debates online with Mitre, I finally decided to place an order for 2x fu... See more

Company replied


Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Soccer Store

About Mitre Sports International

Written by the company

Mitre is proud of its strong heritage and credibility in football. From our humble beginnings in a leather tannery in Huddersfield, over 200 years ago, our industrial roots have bred a relentless focus on innovation, quality, and craftsmanship.

Always at the heart of the game’s evolution, Mitre was already stitching footballs when the world’s first competition was established in 1888. And now, we’re providing top-class footballs to all levels of the game. From grassroots to the Emirates FA Cup, a garden kickabout to a grueling Sunday league match in the rain. We’re committed to leveling the playing field for all to enjoy the beautiful game, all played with a quality Mitre ball.

We’re a brand you can trust, in those moments that matter, a brand for real football people.

We are Mitre, and we are a different league.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

893 reviews

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4-star
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1-star

Asks customers to review

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4.3

All reviews

(893)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

5 a side balls

5 a side balls. Bought 3. Many a year ago we would get months out of a ball.

2 used so far. One lasted 4 games before becoming misshaped and hollow feeling. The second only lasted one game before bursting.

What’s going on. Bring back the old cyclones

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Andrew,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Items turned up on time

Items turned up on time, real quality long lasting products for our team, lads love pinging the balls

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mark,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 5 out of 5 stars

👍good balls so far

September 1, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Daniel,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Football was delivered on time

Football was delivered on time, and at the quality I expected. It was a freestyle football that was a bit too rough compared to more expensive freestyle balls but for the price I can't complain. Definitely more grip to do tricks with than a regular ball, but can't do it barefoot coa of the roughness

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Thanis,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.
If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Paid for express delivery

Paid for express delivery. a month later and the goods haven't been received by the courier

August 18, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Luke and Tania,

Thank you for your review!

We always encourage feedback from our customers to further enhance the customer experience.

It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch.

We are always here to help.

Thank You.
The Mitre Team

Rated 1 out of 5 stars

Got this email to leave feedback but…

Got this email to leave feedback but I’ve never ever purchased from this site?

September 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Rebecca,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 1 out of 5 stars

Very disappointed

Very disappointed, ordered socks, the money was taken but the socks were not delivered. Had to email and chase to be told that the order had been cancelled because the item was out of stock. I enquired if they were available in the next size up and if not I needed a refund. No reply to my query on size,just a refund email sent. Felt very impersonal.

September 4, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Amanda,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Great product as always

September 4, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David ,

Thank you for your review!

Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

Excellent value and quality

Excellent value and quality

August 12, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Mark,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Poor Quality balls

We purchased mitre size 3 balls and have used them twice in training and the seem on 2 balls has split already. Will be looking for a refund

July 18, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Huw,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Order was processed & delivered quickly …

Order was processed & delivered extremely quickly! Product is great & my grandson loves his gloves!

September 4, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Alison,

Thank you for your review! We are thrilled to hear that you are satisfied with the quality and the value of the products. Our delivery service is one of a kind. Here at Mitre, we only provide the best.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you,
The Mitre Team!

Rated 1 out of 5 stars

Took weeks to arrive

Took weeks to arrive, contacted yourself and told it got mixed up by a courier and would be sent that day via expressed delivery, waited 4 days and still nothing so contacted again and that's when the product got dispatched

September 3, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sion,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.

If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

Excellent service from Mitre for…

Excellent service from Mitre for goalkeeper gloves for training, swift delivery, good communications and gloves seem to be good quality, good payment options very pleased

September 2, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi David,

Thank you for your review! Your satisfaction is our number one priority. We value our customers and are happy to go above and beyond to ensure that the expectations of our customers are met.

If you require any further assistance, please do not hesitate to get in touch.

Thank you,
The Mitre Team!

Rated 5 out of 5 stars

speed of delivery good

speed of delivery good. quality also great

September 1, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review!

High quality products at affordable prices, with a fast delivery service? Here at Mitre, we excel at all three, and we are pleased that we have met your expectations.

If you require any further assistance, please do not hesitate to get in touch. We are always here to help!

Thank you for choosing Mitre.
The Mitre Team!

Rated 2 out of 5 stars

Ball was good but the name came off…

Ball was good but the name came off after a couple of days.

September 1, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Simon,

Thank you for your review! We always encourage feedback from our customers to further enhance the customer experience.
It is disappointing to hear that you are not satisfied with your Mitre Order on this occasion, however one of our customer advisors will be in touch shortly to get this resolved as soon as possible.
If you require any further assistance, please feel free to get in touch. We are always here to help.

Thank You.
The Mitre Team

Rated 5 out of 5 stars

The products came super fast and the…

The products came super fast and the communication from yourselves was very good

August 29, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Damian,

Thank you for your review!

It is wonderful to hear that your overall interaction with Mitre was a positive one. We hope to hear from you again in the future.

If you require any assistance, please feel free to get in touch.

Kind Regards
The Mitre Team

Rated 5 out of 5 stars

Quality of the product and speed of…

Quality of the product and speed of delivery

August 27, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Darryl,

Thank you for taking the time to leave a review! We’re delighted to hear that you’re pleased with the quality of the footballs and the prompt delivery. Customer satisfaction is our top priority, and your feedback reassures us that we are on the right track.

Please feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 4 out of 5 stars
Mitre Sports International logo

Reply from Mitre Sports International

Hi Sebastian,

Thank you for your review!

We are thrilled that the delivery met your expectations. If you require any assistance, please do let us know.

Kind Regards
The MItre Team.

Rated 5 out of 5 stars

Trusted Product & service

I order from Mitre often for my son's football practice as well as his team equipments. Always handled with efficiency & prompt manor, even I had issue with DPD delivery, they resolved very quickly. Quality of the products are without question, always top products in my opinion.

August 5, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi M DAVY,

Thank you for taking the time to leave such a lovely review! Our customer service team provides the ultimate customer experience, so we are thrilled that your overall interaction with Mitre has been brilliant. We value and appreciate all our customers and always aim to provide resolution to any issues that are brought to our attention.

Here at Mitre, the customer is valued.

Please always feel free to get in touch if you require any further assistance. We are always here to help.

Thank You,
The Mitre Team!

Rated 1 out of 5 stars

DELIVERY A DAY LATE

August 27, 2025
Mitre Sports International logo

Reply from Mitre Sports International

Hi Metin,

Thank you for your review!

We would like to express our disappointment that your order was not delivered in the timeframe it was scheduled to be delivered. One of our customer advisors will be in touch shortly to provide some resolution.

If you require any further assistance, please do not hesitate to get in touch.

Kind Regards
The Mitre Team

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