Mixpanel Reviews 

8
TrustScore 3.5 out of 5

3.4

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Company details

  1. Electronics & Technology

Information provided by various external sources

Mixpanel helps companies build beloved products with the leading analytics software for mobile and web. The only product analytics company featured in Forbes Cloud 100 and Forrester's Digital Intelligence Wave, Mixpanel provides the insights teams need to understand their customers and make smarter decisions. Backed by Andreessen Horowitz and Sequoia Capital, Mixpanel has almost 20,000 customers worldwide and 14% of the Fortune 500.


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3.4

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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3.4

All reviews

(8)

1 review in the last 12 months

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Rated 1 out of 5 stars

The system downtime is just to much

The system downtime is just to much. We are very depended on creating customer reports and overviews on daily basis.

Again to day the system has been down all day. Meaning that my team and I can´t get critical data for customer meetings.

This is just so poor performance.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible pricing policy

Horrible pricing policy. They get you in thinking it'll be cheap. Then quickly your events (that's what they charge you for) build up and instead of the expected $20, you pay $150. When I asked the support to help and to put us on a startup plan that we actually deserve because we're a new company, they brushed off my concerns and basically told me that they won't do it. Misleading advertising and not that much better than other tools that cost less. I'm switching.

April 8, 2024
Unprompted review
Rated 3 out of 5 stars

I've been using this product for some…

I've been using this product for some time now and I love it! Despite that, it is quite expensive for my business to run it and has given us some implementation headaches. I would do recommend it if you want to start with data analytics but there are also other ones that are better

January 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Powerful analytics tool

I use it every day. It's a powerful tool that allows creating informative reports about behaviour in our product.
It was a little bit difficult to implement this tool but Mixpanel support helped us.

July 30, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid!

They are not honest in how they set up and handle contracts. Def avoid - much better solutions are available.

February 3, 2020
Unprompted review
Rated 1 out of 5 stars

Unprofessional behavior on Mixpanel's side regarding their partners program

Tried to participate in their Solution Partners program - I'm business professional, expert in my field (data analytics) and wanted to certify with Mixpanel (considering that I have few clients who are using their platform). Submitted application on their website, got a response over email, went on a call with Mixpanel representative named Jonathan Loeser.

Signed up NDA with them. And then their representative just stopped answering my emails. Write several emails to him over the course of few weeks - never received an answer.

Wrote to partners program email, asking what I can do in this situation - no answer also. Wrote to support email (ticket id #290008) - again, no answer whatsoever (and that's considering that their support is answering fairly quickly over the usual technical questions - I contacted them before).

Very unprofessional and disappointing.

November 10, 2019
Unprompted review

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