I've had a subscription to the AtBat app since it first came out. I have had nothing but problems this year and have been trying to get some help in solving them for over a month. I get conflicting in... See more
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Service is highly inconsistent. Streaming often incurs technical issues such as "freeze" frame or "fuzzy" broken up streaming. Also, blackouts appear to occur if you're located in the same state the... See more
I ordered a shirt for my grandson, I received order confirmation with an expected delivery date, the shirt did not arrive. MLB's tracking showed a label was created waiting on item, still shows wa... See more
1. Why don't I get the Red Sox announcers? Very frustrating hearing the opponents announcers and not the Red Sox. FIX IT OR I CANCEL 2. The audio mix is terrible, there is way too much backg... See more
Company details
Information provided by various external sources
com is the official site of Major League Baseball and is overseen by Major League Baseball Advanced Media, LP.
Contact info
9th Avenue 75, 10011, New York, United States
- mlb.com
Terrible customer service, no communication, conflicting info
I've had a subscription to the AtBat app since it first came out. I have had nothing but problems this year and have been trying to get some help in solving them for over a month. I get conflicting information: "AtBat has been replaced by MLB+" with a link to purchase MLB+, for 40 bucks more a year; "AtBat should still work," according to a customer service rep when I called--from Spain!--to try and get some answers. I've been asked (twice!) to name a time and date for them to contact me to troubleshoot the problem, and I was not contacted either time. I keep getting automated messages saying they are going to close my support request in 24 hours unless they hear from me that the problem has not been resolved (it has not). The left hand doesn't seem to know what the right hand is doing, and worse yet, they don't even seem to care.
I signed up for the 7 day free trial…
I signed up for the 7 day free trial for the Cardinals network. I the first day I had to call in because it was only taking me to their main home page. After being on the phone for 47 minutes they finally fixed the problem. The next day I tried to watch the game and it was doing the same thing. I was told to look for it on my phone. I said no, I want it on my tv. They wanted me to redown load the ap and start over. Finally they said they fixed the problem, the game was over but I could watch it in 90 minutes. The game was still on in the 6th inning and I said I wanted to watch it live, not after the fact. I canceled my subcription.
This is this worst app ever
This is this worst app ever. I can’t even download it on my tv. I can’t airplay it to my tv and I pay $20 a month for it. Fix this bullshit!!
Paid for the season in february but…
Paid for the season in february but still have no acces to watch the games.
Costumer service do not reply to my mails.
Everything about this app is…
Everything about this app is amateurish. Trash.
Terrible
Terrible. Worst coverage I’ve ever seen. Definitely not worth paying for
Mlb sucks shit
Mlb sucks shit. Butt ass holes. Have to pay to watch baseball. Not going to games any more. the mets too. U
What a lie. Or shit service at best.
What a lie, you don't get all out of market games. Part of the games are on Apple tv or Oeacock TV or ESPN. What a shit service MLB is nothing but lies. If you could rate them with negative numbers I would have.
Service is inconsistent with bait and switch marketing techniques.
Service is highly inconsistent. Streaming often incurs technical issues such as "freeze" frame or "fuzzy" broken up streaming. Also, blackouts appear to occur if you're located in the same state the games are being played. As an example, I live in western Michigan and I am not able to watch the St. Louis Cardinals series against the Detroit Tigers played in Detroit due to blackout. However, for an additional fee, streaming access is provided, this is a classic bait and switch marketing strategy.
I ordered a shirt for my grandson
I ordered a shirt for my grandson, I received order confirmation with an expected delivery date, the shirt did not arrive. MLB's tracking showed a label was created waiting on item, still shows waiting on item. I contacted MLB and was given the excuse it's still in the delivery window, wait a couple days. I did, still no item. I contacted them today, their tracking still says waiting on item but they are telling me it was delivered. I have screen shots of the order detail and the lasership tracking and neither show the item delivered. I am frustrated.
MLB reports garbage and falsehoods…
MLB reports garbage and falsehoods about players and teams. Their reporters are clowns that NEVER played the name. OF they had zero stars I will rate MLB "0".
Greedy, selfish company!!!!
If I could rate this company a 0 I would. Whatever you do, never, ever, ever, ever purchase anything from this company. I purchased a Dodger sweater that I returned but they have refused to refund my card, only offering me a gift card. I have spent hours going back and forth with the company's outsourced return team and they have straight lied to me several times. I resorted to contacting them through instagram which also turned out to be a waste of time. In addition, I sent an email directly to the CEO, and the email was met with crickets. Any company that penny-pinches working-class people to make an extra hundred dollars should be boycotted and run out of business. A company like this should be exiled to the pig pen, where they can roll around in their own filth on their own time. Please, please, never buy anything from these money-hungry swine.
Horrible customer service
Don't waste your time buying from MLBSHOP.COM like I did. Their customer service is horrible. You buy an item one day and the next day it goes on sale and you call to get a price adjustment just to be told they can't do that. So it's a hassle returning the item to get the same thing at a lower price.
MLB.com is great!
this website tells me EVERYTHING on EVERY game that is currently happening! It can also show me replays of games and clips of games, and highlights!
If u could give 0 I would
If u could give 0 I would. It's all automated replies. How is it this bad?? I'd never pay for another subscription they must have such a low opinion of their customers providing such awful service. ZERO STARS
$200 Nike Red Sox jersey is GARBAGE
I ordered a personalized $200 Nike brand Red Sox Jersey from MLB.com as a gift for a person I have a LOT of respect for. I'm a Yankees fan so you can understand how hard this was to do. When it arrived, it looks like something you'd buy at Kmart. I couldn't be more disappointed with the quality. The letters and numbers are ironed on. You'd think for $200 they would be stitched. I bought a personalized Yankees jersey at Lids a few years ago for WAY less and it was SO much nicer. I even ordered an Indians jersey for $54 from a facebook sponsored at that I thought sure was going to be a scam and THAT jersey is WAY nicer than this Nike jersey. Save your money, do yourself a favor, and buy somewhere else. I can't return it because it's personalized.
I asked mlb to cancel my subscription
I asked mlb to cancel my subscription, not to give me a refund, but to cancel. They refuse. They told me in an email it is against their policy. Is this legal?
I hope Apple TV is paying MLB enough.
I hope Apple TV is paying MLB enough to cover the growing amount of pissed off customers dropping out. After 10 years of being a loyal customer you can add me to the list.
Too many games blacked out..
Too many games blacked out... Regional blackout... Apple TV blackout.... ESPN blackout... TBS or TNT blackout! What am I paying to?? I'm done with the MLB package.... Never again
Waste of Money!
MLB claims to provide live baseball content and it does….LOTS of audio which can get anywheres FREE. Works fine in April and May. Get to June and beyond, very, very few live games that you can see especially for contenders AND especially for Yankees. if you’re a Yankees fan, bite the bullet and save your money for YES. MLB SUCKS!!
Sent from my iPhone
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