Mobility Connect Ltd Reviews 

723
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely helpful staff and the fast delivery service, noting that delivery drivers take extra time to thoroughly explain how everything operates safely. People are delighted with their comfortable new products, which greatly improve their everyday mobility, freedom, and personal independence. The entire ordering process is described as smooth, transparent, and exceptionally easy to navigate. Some reviewers were not happy with the customer service, pointing out frustrating delays when requesting essential product repairs. Consumers also mentioned feeling completely ignored by support agents and lacking access to temporary replacement machines during long waiting periods.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their new mobility scooters and... See more

Staff

Reviewers mention positive feedback about staff, highlighting polite customer service and helpful delivery... See more

Service

Customers had positive experiences with service, often highlighting brilliant support, helpful delivery, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just purchased 2 scooters one for me and my.husband. absolutely love them and has given both of us the freedom to get back out and about. These will be very handy for everyday use and would just hi... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

723 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(723)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My positive experience

I spoke to Simon originally who was so understanding and kind, then on delivery day, driver was nice and early explained everything showed me how to use my scooter and was very tolerant when I had to call my daughter to watch as my memory not good can't praise them enough. Thank you

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Mobility connect salesmen

Simon was really helpful and pleasant to deal with, he explained everything in detail and in layman's terms so that I understood exactly what was required of me. My scooter was delivered on the day as promised and the delivery person was fantastic in explaining everything that I had to do to use my scooter accordingly.

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

No respect for the disabled people

It is no longer enough for a person to be dependent on a mobility scooter, these companies still come to sell scooters with these terms and conditions, but when it comes to receiving the money, there are no terms and conditions, this is a lack of respect for those who need to leave home to go to the doctor and etc and you can't because you have to wait until they decide to come repair it, if they're busy with a lot of work or not, it's not the customer's fault, and then they send me an email to delete Rate your recent experience

January 14, 2023
Unprompted review
Rated 5 out of 5 stars

Quick an simple contact over the phone

Quick an simple contact over the phone. Everything was explained clearly and my order was placed. My scooter was delivered to my house on 5th January as promised and the representative walked me through the operation of the scooter. All in all, it was a pleasant experience and I do not hesitate to recommend Mobility Connect Ltd.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Had kymco Kline scooter since August…

Had kymco Kline scooter since August 2022 became unusable in November 2022 I have phoned and emailed numerous times to be told someone from the service department will contact me within 3 days. Quick enough to take money no help afterwards.

November 25, 2022
Unprompted review
Mobility Connect Ltd logo

Reply from Mobility Connect Ltd

Good Morning Wendy

Thank you for your review. I am very sorry you felt the need to leave this review and apologies for your issue.

I can see you reported an issue with your mobility scooter just before our Christmas closure so an engineer was arranged to visit on the first working day back in the New Year.

I can also see here you have been given 1 months worth of your finance payments back as an apology for the delay in getting to you.

I hope you now have trouble free scootering for the foreseeable future.

Happy 2023!

Rated 5 out of 5 stars

Great service

Was delivered by a pleasant guy who explained everything in detail, even removed my old scooter.
Delivery was within the time frame

December 14, 2022
Unprompted review
Rated 4 out of 5 stars

very happy

Would of been 5 stars if not for an error at the beginning that ended with the wrong scooter being delivered, However it was quickly rectified and i was treated with utmost respect by all company employees. Not a fan of your answering service though, wish i could of talked to someone immediately, it would of saved me 24 hours of worry.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Cabin Car Scooter

Had previous problems but it was suppliers who were at fault for nearly 6 months we cannot use our Sport Rider but Mobility Connect have chased this up, in respect to new Scooters to honest I wouldn’t use another Company, I am getting to know the Staff in Office and mobile Staff , this is my 4th Scooter and Nick and staff keep you posted on all developments with your Scooter order and Staff will walk you through your new Scooter

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Best service I've received ever. This is my 1st mobility scooter and the process has been absolutely fantastic and easy from start to delivery. Kane the delivery guy was fantastic sorted the demo and paperwork and his knowledge was really good and helpful. Thanks bud. Love my new scooter was a bit dubious about getting one only being 47 but hips and spine dont wanna play ball so need something as cant walk far and fall often this has given me freedom if that makes sense.

September 6, 2022
Unprompted review
Rated 4 out of 5 stars

Good all round service bit disappointed…

Good all round service bit disappointed with the description of my scooter says 25 mile range but also looking further find it says 32 km so goes about 20 miles for me that's a big 5 miles difference the description needs amending

August 2, 2022
Unprompted review

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