Mobility Connect Ltd Reviews 

722
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, particularly the delivery drivers who provide clear explanations and demonstrations of their new products. Many are delighted with their comfortable and life-changing items, appreciating the efficient service and quick delivery process. However, some customers noted significant dissatisfaction with customer service when problems arose, reporting long waits for repairs and feeling confined without their scooters. Several also mentioned scooters developing faults soon after purchase and expressed frustration over the lack of replacement machines during these periods.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with their new... See more

Staff

Customers had positive experiences with staff, with many reviewers praising the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

722 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(722)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mobility connect were very helpful in…

Mobility connect were very helpful in finding the correct scooter for me. They leant over backwards to reassure me that I had piece of mind. Delivery service was fantastic and also very patient when it came to show me on how to use it. Many thanks.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

When ordering my.scooter it was made to…

When ordering my.scooter it was made to feel very easy and by the time I spoke with Louise I'd had my new scooter delivered within less then a week and very impressed.
My scooter was delivered by a chap called cain. What can I say apart from he was very helpful on delivery and showed me how to use everything.
Would just like to thank mobility connect for everything.

September 17, 2025
Unprompted review
Rated 4 out of 5 stars

Everything is spot on

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery service was spot on and cain was very informative on delivery.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with my new scooter

Very impressed with my new scooter. Mason was excellent in finding me the correct scooter and Im so happy with it. Cain on delivery was excellent and was very patient in explaining om how to use it and would just like to thank whole mobility team.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic. Very happy with my new scooter. Will help me to get out and about again. Delivery service was great and the chap was very helpful up on delivery. Very chuffed

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased a riser recliner chair…

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with everyday use. Overall would just like to thank mobility connect for there professionalism and overall service. Delivery service was very good and the delivery drivers explained everything perfectly on how to use everything. Many thanks Jeanette.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely and polite service

Lovely and polite service. Explanation on everything was very good. Delivery service was brilliant the guy who came was very patient and showed me exactly how to use it. He made sure I was also capable of doing it before he left. Overall very happy customer! 😊

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful. Efficient and very good service. Delivery took less then a week and absolutely love my new scooter. Mobility connect have gone out of there way to make sure I received the right product and that I am very happy.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always been very easy ordering. Service is always very good. Delivery driver cain was very helpful on delivery and would just like to thank him.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Second scooter with useless won't be going anywhere else. Hopefully it's my last one but if I ever need another I will make sure to come back to mobility connect.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, was made very easy to order and very happy with the new scooter it will give me some freedom to to get back out again.
Cain the delivery driver was brilliant and was very helpful in explaining everything and would just like to say thank you to him.
Would definitely recommend to friends and family.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

was made very easy to order

was made very easy to order. found use on facebook. call staff were very helpful an patient. The delivery was very quick and was with me in less then a week so was very impressed. much appreciated

July 29, 2025
Unprompted review
Rated 2 out of 5 stars

ignite mini the biggest mistake i have…

ignite mini the biggest mistake i have made its very jerky if you go above 5 mph you feel like every bone in your body is shaking,very very flimsy made,even the floor mats pop thre plastic peg an come up if you hit a bump paid 3000£,cashshould have brought a cheap second hand one, would probably last longer ,this is the 5 th one i have had , and i would never ever recomend this scooter the only good thing is the heated seat, but the bad well outdoes the nice

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

My daughter previously bought a scooter…

My daughter previously bought a scooter and that's what twisted my arm into buying one through mobility connect. They have always looked after my daughter if she's ever had any problems. Very happy with my new scooter and loving the purple. Delivery service was fantastic and was explained thoroughly on delivery how to use.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Brought a brand new scooter from this…

Brought a brand new scooter from this company and after 6 weeks it broke down they tried every thing to say there was nothing wrong with it.after having it in the workshop for now nearly 3 weeks they now say they have had to replace the transmission axle as it was faulty. I have bought 3 scooters over the last 10 years from this company but this is the last time I will use them.their customer service is more or less none helpful you get a advisor that is rude to you and puts the phone down on you you ask to speak to a manager and not able to

June 10, 2025
Unprompted review

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