Mobilize Financial Services France (ex DIAC) Reviews 800

A fuir le résault DIAC mobilize Financial Services France.
Ainsi que le Groupe Renault Dacia

Impossible de me connecter à l’application. Mes identifiants sont reconnus mais l’accès est impossible

I’ve been trying to complete a voluntary termination process with this company after repaying more than 50% of the total value of my vehicle.

I initiated contact on 8th June and was told the process would be straightforward, however I’ve found the process to be the complete opposite. After hearing nothing for 4 working days, I followed up with a call and tried to get a vehicle collection booked in. Mobilize then told me I’d need to phone the conversation directly. I’m not sure why; surely it’s Mobilize who hold the relationship with the third party company and should do this on their customers’ behalf if they’re unable to manage the full end to end process in-house.

I then went on holiday and received an email from Mobilize explaining that I needed to complete a questionnaire via telephone. I explained that I’m unable to call the number provided by Mobilize whilst out of the UK as the call won’t connect. I asked if Mobilize can help me by either calling me, or by emailing the questionnaire. Mobilize refused to do this and said I need to complete it by telephone. My question in response to this is why was I not asked to complete this at the time of me initiating the voluntary termination? Why was this requested almost a month down the line?

My only thinking is that this is a deliberately ploy by Mobilize to push back the termination date. I’ve already had to make one additional payment since requesting the VT. I’m now expecting Mobilize to drag their feet in seeing this through to completion in order to force another payment from me.

A very disappointing and unprofessional process of dealing with Mobilize would be summarised review and definitely a financial services company to avoid in future.

Explications au top et un professionnalisme qui peut faire rougir Renault un grand merci à Gaëlle

I have bought a battery and a car at DIAC. All the staff I have been in contact with has been very nice and polite. But most of my emails stayed without an answer, they withdrew money (each time 800 Euros) without explaining why, and now I have paid both items, and sent them the proof of it, they are still sending me letters about unpaid bills and extra charges. The extra work for having the bare minimum service is unbelievable.

Absolute shambles of an insurance company. Obviously you expect them to try and get the best deal for themselves, but the process was so slow, the estimates ridiculously low and the jumped up to more realistic levels after a few months of battling. Then on other items they wouldn't pay out or give a break down of what was paid for what. I can't fault them enough!