Beautiful shoes quality materials but thats where it ends. Painfully slow,shocking refunds process. Returned my item in December and received refund notification this week.nearly two months wait. Be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Hi, I paid for next day delivery but it turned up 10 days later and I'm unsure whether this was due to delays at your end or Evri. I have contacted Evri to query the reason why it wasn't delivered on... See more
Company replied
Their shoes are pretty but the return process doesn't seem to work. How do you refund exactly? First time returning an item of clothing I opened a PayPal case to get my money back apparently ev... See more
Company replied
I like Moda in Pelle footwear and have bought from them periodically for a number of years. However, I'm not going to order again as they just have not updated with the times. Their returns process... See more
Company replied
Company details
Information provided by various external sources
We take great pride in combining British sophistication with fine Italian quality and gorgeous leathers. We believe in creating fashionable footwear that combines affordable luxury, stunning design, and complete comfort for our customers. Quality and service are paramount to us, alongside creative vision and a determination to continue innovating and creating amazing shoes.
Contact info
Moda in Pelle, Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 01132007310
- customerservices@modainpelle.com
- www.modainpelle.com
3.0
Average
2K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Shocking quality and shocking customer service
Ordered trainers. Too big. Poor quality. Had to pay to return them and the refund has taken 17 days from the date of their receiving my return for them to issue the said refund and a note of up to another 5 days to reach my bank account. Shocking item quality and shocking customer care. Moda in Pelle used to be such good quality. A very long time customer is now deleting my loyalty from their brand. We customers can and do vote with our money!
May 5, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear that your recent experience has left you feeling disappointed, particularly as a long-standing Moda in Pelle customer. This is certainly not the impression we want to leave.
We are sorry that the trainers were not suitable for you and did not meet your expectations in terms of fit and quality. We understand how frustrating it can be when an item does not match what you were hoping for.
We are also sorry for the delay you experienced in receiving your refund. Whilst refunds are processed as quickly as possible once returns have been received and inspected by our warehouse team, we appreciate that the timescales involved can be frustrating. Once a refund has been issued, banks can then take additional time to make the funds available, depending on their individual processing times.
We genuinely value all customer feedback, especially from customers who have supported our brand over many years. We would welcome the opportunity to look into your experience further. If you have already contacted our Customer Services team, please reply to this review with your email ticket number, or alternatively contact us at customerservices@modainpelle.com and we will be happy to review the matter in more detail.
We are sorry that this experience has impacted your confidence in Moda in Pelle and appreciate you taking the time to share your feedback.
Best wishes,
The Moda in Pelle Team
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I was in contact with customer service…
I was in contact with customer service about an issue with my e-wallet. I spoke to Isabella who was absolutely lovely. She listened and got my issue sorted out.
They appear to be short staffed at the moment and communication is taking a little longer but they do get back to you.
May 27, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave us such a kind review.
We are delighted to hear that Isabella was able to assist you with your E-wallet query and that your issue was resolved. We will be sure to pass your lovely comments on to her, as we know she will be pleased to hear that her assistance made a positive difference to your experience.
We also appreciate your understanding regarding our response times. Whilst there can occasionally be delays during particularly busy periods, we always strive to respond to every customer as quickly as possible and provide the support they need.
Thank you again for your patience and for recognising the efforts of our Customer Services team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Best wishes,
The Moda in Pelle Team
Great customer service
My package was lost by the delivery company and after an email to Moda în Pelle they replaced my package. I am so happy and grateful for that and I just love the shoes that i bought. Perfect quality
May 20, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave us such a lovely review.
We are delighted to hear that, despite the unfortunate issue with the courier, our Customer Services team was able to resolve the matter for you and arrange a replacement. We understand how frustrating a lost parcel can be, so we're pleased we could help get your order to you as quickly as possible.
It is wonderful to know that you love your new shoes and that you are happy with their quality. Creating beautiful, high-quality footwear that our customers can enjoy is at the heart of what we do, so your feedback means a great deal to us.
Thank you again for your patience and understanding throughout the process. We truly appreciate your support and hope you enjoy your new shoes for many occasions to come.
Best wishes,
The Moda in Pelle Team
I'm really thrilled with my purchases…
I'm really thrilled with my purchases today from their lovely store in Cirencester. I can honestly say that the Netty sandal is the most comfortable sandal I have ever worn. I was helped by Stefhanie, whose service was among the best I've experienced in a shop. I will definitely be returning!
May 25, 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for your wonderful review.
We are delighted to hear that you are thrilled with your purchases and that your visit to our Cirencester store was such a positive experience. It is fantastic to know that you are loving your Netty sandals and that they are the most comfortable sandals you have ever worn.
We are especially pleased to hear your kind comments about Stephanie. Providing exceptional customer service is incredibly important to us, and we will be sure to pass your lovely feedback on to her. She will be delighted to know that her assistance helped make your shopping experience so enjoyable.
Thank you again for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back to our Cirencester store again soon.
Best wishes,
The Moda in Pelle Team
Excellent service
My wife Sue & I had spent 2/3 hours shopping at Downtown Grantham recently on 19.2.2026 while Sue was looking at the shoes at the Moda Pelle Department I was very tired cause by having had Parkinson’s for 8+ years. Store assistant Ginette quickly helped me sit down & fetched me a drink of water. Only when she was happy that I was ok did she ask my wife if she could help her. Sue told her that she wanted some new trainers & boots but although she is 74 years old wanted a younger style & certainly not ‘granny age’ sort but wasn’t helpful especially as she is a size 3. Ginette went into the back area & came back with a selection …. 3 of which she liked & could not make her mind up. Ginette then told her that there was 3-4-2 sales offer & so all of them were purchased . I have been in & out of hospital since then & have only now been well enough & able to complete this survey thanking Ginette for her excellent service
February 19, 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for taking the time to share your experience with us.
We are delighted to hear about the excellent service you received from Ginette at our Downtown Grantham concession. Providing attentive, caring, and personalised service is something we pride ourselves on, and it is wonderful to know that Ginette took the time to ensure you were comfortable before assisting Sue with her shopping.
It is especially pleasing to hear that she was able to help Sue find styles that matched exactly what she was looking for and that the 3 for 2 offer made the experience even better. We will be sure to pass your kind comments on to Ginette, who will be thrilled to know that her care, patience, and product knowledge made such a positive impression.
Thank you once again for your lovely feedback and for choosing Moda in Pelle. We very much appreciate your support and look forward to welcoming you both back again in the future.
Best wishes,
The Moda in Pelle Team
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The shoes I’ve ordered were way too…
The shoes I’ve ordered were way too small, definitely not size 6, way smaller and too tight. It turned out their return is only ‘free’ only if it’s to their stores but — surprise — they have NO stores in London, so the only option is to return by post which would cost me half of the price I’ve paid, so I decided not to bother. So a customer has to pay twice (for delivery and return) for THEIR fault (the model is not true to size). Avoid!
May 22, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your review.
We are very sorry to hear that the shoes were not suitable for you and that you were disappointed with both the fit and our returns process.
Whilst we do our best to provide accurate sizing information, fit can vary between different styles and individual preferences. We appreciate that this particular style felt much smaller than expected and understand how frustrating that must have been.
We would also like to clarify that our returns policy is available on our website prior to purchase. Customers can return items free of charge to any Moda in Pelle standalone store, however we appreciate that this option is not convenient for everyone. For postal returns, return postage costs are the responsibility of the customer unless an item is confirmed as faulty.
We are sorry to hear that this experience has left you feeling unable to shop with us again. Customer feedback is extremely important to us and we will ensure your comments regarding sizing and returns are passed to the relevant teams for review.
If you have already contacted our Customer Services team regarding this matter, please reply with your email ticket number or order number so we can review your correspondence and ensure your concerns have been fully addressed. Alternatively, please contact us at customerservices@modainpelle.com with your order details and we will be happy to look into this further for you.
Best wishes,
The Moda in Pelle Team
Poor customer service
I have bought 2 things online with moda in pelle and both had to be returned as not suitable
The first time, I had to contact then because I couldn’t understand why it was taking so long to give me my money back
I stupidly bought from them again recently but my item appears to be stuck in the system ( probably Evris fault) but I contacted mods in pelle for advice as getting in touch with Evri is impossible
The person replying to me was cold and condescending and did not want to help me ( basically it’s your fault so sort it yourself)
I just didn’t get a very nice, sincere response
PayPal have now refunded me as it’s clearly not my fault but I expected a nicer service from a company who charges so much for their items
I think there are plenty of other options for people to spend their money on and I wouldn’t go back to MIP again
May 15, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experiences with us have left you feeling disappointed, particularly regarding the returns process and the support you received from our customer service team. This is certainly not the impression or level of service we aim to provide to our customers.
We completely understand how frustrating delays with returns can be, especially when parcels appear delayed within the courier network and communication from the courier is limited. Whilst transit delays with returned parcels are unfortunately outside of our direct control once handed to the courier, we do appreciate that customers look to us for support and reassurance throughout the process.
We are also sorry to hear that you felt the responses received were cold or unhelpful, as this is never our intention. Customer care is extremely important to us and your comments will be shared internally and reviewed with the relevant team.
We appreciate you bringing this to our attention and regret that this experience has impacted your confidence in shopping with us again.
Please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed, so we can review your experience further.
Best wishes,
The Moda in Pelle Team
The worst company ever been waiting for…
The worst company ever been waiting for 5 weeks for refund absolutely diabolical
April 1, 2026
Unprompted review
Reply from Moda in Pelle
We are very sorry to hear about your experience and understand how frustrating it must be to be waiting for your refund.
This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to look into this matter further for you as soon as possible.
Please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed, so that we can investigate the status of your refund and assist you further.
Best wishes,
The Moda in Pelle Team
Poor quality boots and rubbish customer service
Contacted Mode in Pelle online to let them know about the poor quality of boots (their brand) I bought from Frasers In Meadowhall. The boots were soft leather and had torn at the side and peeled at the front. As the boots were so comfortable I even bought another pair from Mode in Pelle online, as I thought the boots in Frasers may be a different quality to theirs. Although I appreciate the contract of purchase was with Fraser’s, Mode in Pelle asked me to send photos of the boots, which was a complete waste of time, as they then said I should take it up with the store. At the very least, I would have thought they would have given me a discount on any future purchase as a goodwill gesture for the poor quality of their boots. Won’t be buying from these lot again.
May 14, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues experienced with your boots, particularly as comfort and quality are both extremely important to us. We completely understand how disappointing this must have been, especially after purchasing a second pair directly from us due to your confidence in the brand.
Whilst we appreciate your frustration, purchases made through one of our retail partners, such as Frasers, do remain under the retailer’s warranty and returns policy, which is why any resolution regarding the original pair would need to be handled directly through the store of purchase. We requested photographs initially in order to better understand the issue raised and assess the concerns with the product.
We are sorry that this process left you feeling unsupported, as this was never our intention. Customer feedback is extremely valuable to us and your comments regarding both the product and your experience have been noted internally.
Please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed, as we would welcome the opportunity to review this matter further with you.
Best wishes,
The Moda in Pelle Team
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Poor systems and communication
In common with other reviews, no complaints about the shoes, but the returns process is exceptionally poor. Returns need to be paid for, which is their prerogative. However. It’s just hard and clunky. No returns slip is included and there’s no returns portal online. The process involves going onto the website and printing off a returns form. When you do this it’s still deeply frustrating. There is no email acknowledgement when your items are received back (I send mine back registered post at great expense so I knew when they’d been signed for). After several days I sent a copy of the invoice and proof that they’d had my item. I got a helpful email back, but reiterating 10 working days to refund.
I returned 2 pairs of shoes, one of which was refunded, with no reference to the second pair. Chased customer services and no response as yet, but refund has now come through.
Mostly, it’s simply poor communication and long refund times. When you compare it to say John Lewis where you the return is online, a QR code generated, you get an email acknowledging receipt and then is quickly refunded thereafter, this feels really old-fashioned and looks like they’re simply hanging onto your cash for longer to help their cash flow.
Unfortunately can’t recommend and won’t be shopping with them again.
May 13, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that you were happy with the quality of the shoes and that our customer service team were able to assist you. However, we are very sorry to learn that you found the returns process frustrating and that the communication surrounding your refund did not meet expectations.
We understand your concerns regarding the returns journey, including the printing of documentation, refund processing times, and the lack of return receipt notifications. We appreciate that, when compared to other retailers, this may not have felt as seamless or convenient as expected. Please be assured that your comments have been noted and will be shared internally as customer feedback is incredibly important to us when reviewing and improving our services.
We would also like to reassure you that refunds are processed in line with our stated returns timeframe once items are received and checked at our warehouse, and there is never any intention to unnecessarily delay refunds.
We sincerely apologise for the inconvenience and frustration caused throughout your experience and regret that this has impacted your confidence in shopping with us again.
Please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed, so we can review your experience further with you directly.
Best wishes,
The Moda in Pelle Team
Simply superb customer service from…
Simply superb customer service from start to finish. My only minor gripe is that the courier link provided to return the product didn't seem to work!
May 12, 2026
Unprompted review
Reply from Moda in Pelle
Thank you so much for your lovely feedback.
We are absolutely delighted to hear that you received superb customer service from start to finish, as providing the best possible experience for our customers is always our priority.
We also appreciate you highlighting the issue experienced with the courier return link. We are sorry for any inconvenience this may have caused and your comments will be passed on internally so this can be reviewed further.
Should you require any assistance at all, please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed.
Best wishes,
The Moda in Pelle Team
Order with your fingers crossed
Firstly I have ordered several times without any problems.
This time I received 1 size 37. 1 size 39 and 2 left feet. I had the inconvenience of returning them and 10 days of phone calls and broken promises before the replacement arrived.
Total incompetence. Won't be ordering again which is a shame as the quality of the shoes is good.
April 27, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your recent experience did not reflect the high standards we aim to provide, particularly after your previous positive orders with us. Receiving an incorrect pair with mismatched sizes and duplicate feet is certainly not the experience we would want for any customer, and we completely understand the frustration and inconvenience this caused.
We also sincerely apologise for the delays and communication issues experienced whilst arranging your replacement. Whilst we are pleased to hear that the replacement pair has now arrived and that you are happy with the quality of our footwear, we appreciate that this does not take away from the inconvenience caused throughout the process.
Your feedback has been noted internally and will be shared with the relevant teams to help improve both our quality control and customer service experience moving forward.
Please either contact us at customerservices@modainpelle.com or kindly provide us with your email ticket number if you have already emailed, as we would welcome the opportunity to review your experience further.
Best wishes,
The Moda in Pelle Team
If I could give them -10 I would
Updated. Missing parcel.
They say it's Evri's fault and who can say if it is, or it's not, but the response is the same...contact Evri as it's out of our control and I have done, over and over and no one's has answers because they blame each other. I bought from you. I returned using YOUR Recommended service but my parcel is still "missing" and no one wants to own responsibility. It's so clever....we don't have it, blame them. They say we can't find it, blame Moda.
I honestly don't CARE who is to "blame". You've got my money and don't care about the consumer and I'm reduced to leaving this review.
18/5/26. After no communication at all to my complaints, I have finally been updated today that a refund has been issued on the basis the parcel was received back today. Finally, positive communication but sadly not in enough time to restore my faith in them.
May 8, 2026
Unprompted review
Reply from Moda in Pelle
We are very sorry to read your review and understand how frustrating this situation has been for you.
We would however like to clarify that your return parcel was unfortunately delayed whilst in transit with the courier and had not initially been received back at our warehouse. As returns are handled through a third-party courier service, we are unable to process refunds until parcels are physically returned and scanned back into our system. Whilst we appreciate this is disappointing, the transit and handling of return parcels once handed to the courier is outside of our direct control.
Since your review was posted, your parcel has now been successfully returned to us and, as a gesture of goodwill, we prioritised your refund ahead of our standard processing timeframe. Your refund has now been processed accordingly.
We always aim to support our customers as much as possible and we are sorry that your experience did not reflect the level of service either ourselves or the courier would expect. We also appreciate your feedback regarding the returns process and courier experience, which has been noted internally.
Best wishes,
The Moda in Pelle Team
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Dont even think of buying through this…
Dont even think of buying through this Company. They are dreadful. I returned some shoes which they apparently never received and have basically washed their hands of me and told me to make a claim with Evri. Evri have said the refund should come from Moda in Pele.....
May 7, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your experience and understand how frustrating it must be when a return appears to be in transit without being marked as received, and when expectations between retailer and courier processes feel unclear.
To clarify, once a parcel is handed over to Evri, it remains in their network until it is delivered back to our warehouse and scanned in. At that point, we are able to process the refund. Until the item is confirmed as received by us, we are unable to manually refund an order that has not yet been delivered back into our system.
We understand this is disappointing, particularly when tracking updates are limited, and we appreciate how frustrating it is when you are directed between both parties. In these situations, Evri are the carrier responsible for the parcel while in transit, and they are best placed to investigate the shipment status using the tracking reference.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com
or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Not a Good Retailer
The item I received arrived damaged. I had to contact them through Debenhams which was a long, time consuming experience. There customer service was bad ( along with Debenhams) as they ended sending me a returns label after weeks of asking, but never arranged for a courier collection as I was unable to leave house. My requests were ignored. Waste of time. Cheap quality shoes as well. I would avoid.
January 1, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your item arrived damaged and that you experienced delays and difficulties arranging your return, particularly given your circumstances. We also regret that you felt your requests were not handled as promptly as they should have been, and we understand how frustrating this must have been.
Your comments regarding the returns process and customer service have been noted and will be passed on to the relevant teams for review, as we are always looking to improve our service.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Very poor customer service. Would not buy from this retailer.
I ordered a pair of boots that were on sale but when I received them, the colour was very different to the boots displayed on the website.
I contacted the retailer and after about 3 days, they offered a paid return using a code they provided. I used the link in their reply to book an Evri return but there was no opportunity to input the free return code. I went back through the screens to check I hadn’t missed it but still could not find the box to enter the code. I went ahead and put in my payment details assuming the code would have to be entered on the payment screen but instead, a payment of £3.52 was taken for the return.
I complained about this and was essentially told it was my own fault and they could not refund the postage I had paid. The customer service representative was dismissive and unhelpful to say the least.
I escalated a complaint via PayPal (the payment method used) and was immediately refunded my postage cost.
I then waited 9 days after posting the boots back but had still not heard anything about my refund for the boots.
I chased it up again and was simply told the boots were in transit with Evri and I’d just have to wait. I could see this myself on the Evri tracking but felt it was unfair that I’d kept my end of the deal by posting the item back and had proof of it and if the parcel had gone astray, they shouid refund me and take the issue up with Evri.
I complained again and finally today I have received my refund.
I would definitely not use this retainer again as they were incredibly unhelpful and took days to respond to queries.
Shocking customer service.
May 2, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, particularly regarding the colour difference, the confusion around the returns process, and the delays and frustration you encountered while awaiting your refund. This is not the standard of service we aim to provide, and we fully understand your disappointment.
Your comments regarding the Evri return code process and the handling of your queries have been noted. We appreciate you raising these points, as they help us identify where improvements are needed.
We are, however, pleased to hear that your refund has now been received and that this has been resolved.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com
or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Thank you, great site.
Beautiful sandals and quick delivery as well. Always great choice and service from Moda in Pelle.
April 28, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re happy with our site, the sandals, and the quick delivery, and that you continue to enjoy the choice and service we provide.
Best wishes,
The Moda in Pelle team
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Well made stylish shoes
I have been buying Moda in Pelle shoes for a long time now .
They are well made and well worth the money especially if you can snaffle a good bargain in their sale .
Bonus that they are British made . They are super comfortable and stylish
I do wish that they would consider making half sizes .
Customer service is first class as well.
April 5, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve consistently found Moda in Pelle shoes to be well made, stylish, and comfortable, and that you feel they offer good value—especially during our sale periods. It’s also lovely to hear your appreciation for our customer service team.
We’ve noted your helpful suggestion regarding half sizes, and we will ensure this is shared with the relevant team for future consideration.
If you would like us to look into this further, please contact our Customer Services team at customerservices@modainpelle.com or provide your email ticket number.
Best wishes,
The Moda in Pelle team
Edulis camel leather
The shoes arrived later than expected for a holiday that I was going on.
I didn’t try them properly before putting them on my case.
The most uncomfortable shoes I’ve ever bought… unwearable.
Unfortunately I’d thrown the box out or I would have returned them.
April 16, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to leave your feedback.
We are sorry to hear that your shoes arrived later than expected and that this affected your plans for your holiday. We also regret that, after wearing them, you found them uncomfortable.
We completely understand how disappointing this must be, particularly as the shoes were intended for travel use. We appreciate you sharing your experience, and your comments have been noted and passed on to the relevant team for review.
If you would like us to look into this further, please do contact our Customer Services team at customerservices@modainpelle.com
or provide us with your email ticket number.
Best wishes,
The Moda in Pelle team
Purchased x 3 pairs of shoes online
Purchased x 3 pairs of shoes online. Order was delayed 2 weeks. Their automated email services kept sending the automated updates saying "hang in there" we did not forget about you. THANK YOU! What a service. If you don't have enough personnel, hire more personnel! The level of unemployment in this country is phenomenal!
I returned all x3 pairs of shoes the day after I have had eventually received them. Two pairs were incredibly narrow, the other pair was terribly made. It now has been 2 weeks since post confirmed the delivery and there is still no sign of refund and all my messages to them are ignored!
April 4, 2026
Unprompted review
Reply from Moda in Pelle
Thank you for taking the time to share your feedback.
We are sorry to hear about the delay you experienced with your order and the frustration caused by the automated delivery updates. We also regret that the fit and quality of two pairs did not meet your expectations, and that you were left waiting for confirmation of your return and refund.
We can confirm that this matter has now been fully resolved and your refund has been processed accordingly.
We do sincerely apologise for the inconvenience caused throughout your experience, particularly the delay in communication and processing. Your comments regarding stock availability, delivery updates, and customer service have been noted and passed on internally for review.
If there is anything further we can assist with, please do not hesitate to contact our Customer Services team at customerservices@modainpelle.com, including your order details, and we will be happy to help.
Best wishes,
The Moda in Pelle team
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