MOHD - Mollura Home Design Reviews 

Happy to have ordered with MOHD. They have a very large range of design articles at very good prices. Also the communication was ok. My first ordered lamp was not what I hoped for. I returned it to Italy and they sent me the lamp I wanted to have. It took a while, but now all ok. All transport costs on behalf of MOHD.

5 stars for shipping speed, packaging and extraordinary after-sales service, which goes above and beyond to solve a wrong shipment! Could not recomomend more!

Lot of products to choose at reasonable price, and very good support. I had a problem with the delivery and they provide me a fine solution to fix the issue saving me time. I'm really happy with the support

Update: I received my order yesterday, seven weeks after it was placed. The frustration could have been easily avoided by clearly stating a longer production or delivery time upfront. Unfortunately, there is a missing detail and some minor damage.

That said, customer service has been very helpful and patient: responded to my mails quickly and doing their best so far to resolve the issues. For that effort, I am adding a star. I am currently waiting for the missing detail to arrive and for the factory’s response regarding both the missing piece and the damage.

I will consider updating my review again once everything is fully resolved. Knowing the usual quality the brand I had ordered delivers, and in light of the long wait and the issues, some form of goodwill gesture would be appreciated.

Original experience: Six weeks in, and my order is still not shipped despite promises to resolve the issue. When I had ordered, I was prepared to wait 3 weeks stated on the site, but now it is double the time. The item finally arrived in the warehouse 11 days ago, but nothing has happened since. Just don't promise if you can't deliver... Customer service is very polite, though

Product was damaged during Delivery by the Delivery company. MOHD worked Out with me best solution to avoid return and delivered spare parts and instruction to repair. All worked well.
The employee handling my Case took personal ownership to Support and foolowed-up until all was solved. Really appreciated!

I ordered a marble table at MOHD. The shipment was a bit of a challenge since the first two times the item arrived broken. However this was not the fault of MOHD because it was packed very carefully with a hand made to measure box with padding. We discussed to use a different shipping company and extra safety measures and the third time the talbe arrived in great condition. Thank you very much MOHD for thinking along with us and not giving up. We are very happy with this beautiful piece in our appartment in Amsterdam!

They changed my chairs
The first deliver my ordered chairs broked
But they changed me
For free
And i got the new chairs now
Thanks a lot the support!
And to organize the issue!

Item arrived shattered. I have since read other reviews and this seems to be common from MOHD.
I will update review if satisfactorily resolved.

Update 1 - Customer service responded on the basis of my initial review - broken item will be replaced when back in stock.

Update 2: over 7 weeks on I am still awaiting item replacement - changing review to 2 stars.

Update 3: the small dish that is damaged is the bottom part of the La Boule set - the broken dish makes the whole set redundant. If this small dish could not be replaced in a timely manner the set should be replaced. Offering a refund for the small dish makes absolutely no sense. I cannot buy the broken dish as a stand alone item.

Update 4: Replacement item arrived after 10 weeks. I am satisfied with the eventual outcome and communication but am unsure it would have been resolved without drawing attention via a public online review

Shipping was fast, but items I ordered were defected. Unfortunately customer service did not respond to my msg.

The communication needs a bit of practice but in the end everything went well.
MOHD has a great selection of items and they ship even to Finland which is great as we don’t have most of the brands available here.

Mohd has the most exceptional customer service, truly helpful and dedicated, attentive and professional. I had an issue relating to an item I bought from them several years ago which became faulty, the responsibility of the manufacturer, the kind customer service representative took much time and trouble to arrange a repair with the manufacturer even though strictly speaking it was not Mohd's responsibility. Lots of communication involved, Mohd took complete ownership of the issue. I would have no hesitation in ordering from them again, no problem, they are highly competent with matters relating to international shipping. This is the best experience I have ever had shopping on the Internet.
Thank you, Marilena.

Excellent service in terms of delivery and communication
High quality product for an unbeatable price

I would like to sincerely thank Silviana from MOHD for her professionalism and support.

I encountered an issue with a damaged item upon delivery, and Silviana handled the situation with patience, clarity, and genuine care. She stayed responsive throughout the process and made sure a fair and proper solution was reached.

Customer service like this truly makes a difference. Thank you, Silviana, for your help and dedication.

This store is not based in the UK, so you will have to pay VAT - regardless of what they say. Also, they do not sell UK specification products, they are EU, with an EU plug. They are not designed for the UK.

We cancelled our order but it was very difficult to do so. Phone is NEVER answered, chat is very slow to reply as are emails.

I really like Mohd’s website! I was able to place my order in just 5 minutes. It’s very clear, easy to navigate, and the whole purchase process is smooth and intuitive.
Highly recommended!

I ordered a shelving unit in mid September. I received an email automatically with a link to track delivery. All good and professional.unfortunately my item has been delayed twice. I had emailed and tried phoning with no joy and was beginning to panic but they have since telephoned and explained the manufacturer has caused the delay and the hope to deliver shortly after Christmas. A slightly longer order period than I had imagined, but I am reassured that they are doing everything they can to assist and the problem is beyond their control I am based in the UK.

Received a faulty lamp (and ordered internationally) and Marilena from MOHD customer service was very helpful and prompt in organising a replacement.

We purchased from their online store. ZERO STARS if i could. MOHD has the WORST after-sales service I have experienced to date. All good when you're purchasing and have no issues with your purchases. The moment you have one, they become unresponsive despite several follow-ups.

This is NOT what you would expect from a seller of authentic products. It reflects poorly on the brands they represent.

There's a reason why they don't allow reviews on their own website.

We purchased a Louis Poulsen ph5 lamp from them thinking MOHD is a reliable distributor. When there were defects with the lamp, we reached out and they claimed there is NO WARRANTY after we cut the wires during installation (which we found out to be false). Waited a week with no response.

They only replied us once, after we pressured Louis Poulsen to take action. It has been a week since we sent them all the details they requested, and we are waiting for them to honor their word. They have once again ghosted us it seems. We are trying to get Louis Poulsen international to help again.

It is the most regrettable purchase decision for our house.

5 Feb 2026 Update:
The replacement lamp has now been delivered and installed, and it is working as expected.

I want to acknowledge Oreste, who took over the case later on and was professional and persistent in helping to bring this to a resolution.

That said, the overall after-sales experience was extremely time-consuming and stressful, involving long periods without updates and requiring repeated escalation before progress was made. Given the amount of effort required as a customer, I would not choose to purchase from MOHD again, despite the eventual resolution.

10 Feb 2026 Update:
Oreste and Louis Poulsen did a good job pushing for our item to be replaced, especially only after we stated we were going to do chargeback if we do not get any clear update on the resolution timeline by a certain date. The story they are spinning in their open reply does not reflect the full truth. We were contemplating to leave a better review after multiple follow-ups from Oreste to do so, but now seeing the reply from MOHD trying to reason their way out of their post-sales inadequacy (as proven in other recent reviews) leaves a bad taste. Their service was great until you purchase an item and meet with an issue. Not going to do anything to increase the ratings anymore.

Added custom clearance taxes were not specified in the service and were added by the delivery company independently
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After this complain they refunded the added custom taxes