Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more
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Company details
Written by the company
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.
Contact info
Mole Valley Farmers, Exmoor House, EX36 3LH, South Molton, United Kingdom
- 01769 576415
- customer.services@molevalleyfarmers.com
- www.moleonline.com
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Great selection
Great selection, good delivery cost and letting one know stock status at chosen store location giving you an informed choice of delivery options.
Time wasters
I added a pair of Blundstone 067 boots to my basket, which were listed as available. Before checkout, I was prompted to share my email address for an additional 5% discount, only to be informed afterwards that home delivery was unavailable. As the price was very good, I entered my postcode to check for collection options; however, none of the locations had the item in stock.
Excellent product at a reasonable price…
Excellent product at a reasonable price and at a busy time like Christmas the delivery was very quick.
Fast and efficient Service
Unbeatable price, good quality & fast delivery!
First time I’ve used this company - item is really good quality & the price was unbeatable. Not only that but the item arrived before Christmas despite being order the week before. Will definitely be buying from them again.
Quick straight forward service and…
Quick straight forward service and delivery was swift too
Thank you
Fantastic- seamless transaction -good communication - easy collection 👍🏼
Ease of product selection
Ease of product selection, ordering and prompt delivery
Click and collect
Easy to order,kept updated,easy collection from store. Good product great price
First time using click and collect-probably the last
First time using click and collect. On collection order jammed up computer on till and it was almost 15 mins later when staff had to give up and radio yard to confirm I could collect order which I was told would all be put together. It wasnt and after I'd collected yard items staff member had to come back into store to pick up the other items. Staff were great but the whole exercise took well over 30 mins
Let down badly by delivery firm
I’ve given 5 stars because I can’t fault Mole online, I ordered my goods,they were despatched in 3 days, the courier just didn’t deliver
After being in transit for 5 days and no further update from the courier after them mailing that delivery date, I contacted Mole online for advice / help. Support was given within the hour,They contacted the courier who informed them there was no trace of the parcel,I was offered a full refund or a replacement.Before I answered that, the parcel was delivered,a week after it should have been, —to a neighbour, and a card through my door to say where it was — trouble is,I was in the whole time — no knock, no attempt to deliver to me
5/5 for Mole 0/5 for DHL
Straight forward ordering
Straight forward ordering, good product and quick delivery.
Ordering was easy
Ordering was easy. Description of item accurate. Delivery was speedy
My online ordered was delivered on
My online ordered was delivered on time, in excellent condition and i was reaalysatisfied with the service. Thank you.
Its just a huge shame we live so far from your store.
I am over the moon with my giant rat. was so disappointed when I.wnt to my…
I was so disappointed when I.wnt to my local shop as I had seen the dog toy I wanted. I should have got it when I saw it buti didn't. The staff looked In the cages for me but no. They were very good. Then on said try on line . So I did. I hadn't even thought to do that. They had one giant rat in Bridgwater. So I ordered it delivered. So so happy. He arrived my doggy is going to go nuts when she sees it. The smaller rat toys from mole valley are her favourite she had 4 but you can never have to many toys.
Easy and smooth process
Easy purchase and collect at local store. Staff at the store are helpful as usual.
Newberry fruits
The company is doing well with there pricing alson good delivery times.
Great service
Great service, great products always delivered on time. One of the most reliable companies
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