Momox Reviews 

407
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely jokers. Used a couple of times, once cd came completely missing the accompanying book. Had to request refund via Amazon as Momox ignored me. Second time they just cancelled my order with bo... See more

Rated 1 out of 5 stars

Sent me faulty item Adams Renner from Customer Service said will refund but didn't. Sent chase-up message got unhelpful response from same person who told me to contact ebay. Spoke to ebay who told... See more

Rated 5 out of 5 stars

Great cheap prices when buying i've gotten so many good steals from them on ebay!! Totally recommend for buying

Rated 1 out of 5 stars

Disgraceful. Ordered a triple CD set described as very good condition. Inside the box was foam rubber “protection” so badly decomposed it was disintegrating. The CDs had pot marks of corrosion.... See more

Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(407)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could have given zero stars I…

If I could have given zero stars I would have.

What a bunch of scammers. Don’t buy from this company. If you check on their Momox U.K. site it says they are currently not operating due to Brexit.

Same story, promises of delivery, no book. I finally complained to Amazon, got a refund and then subsequently got a message from Momox saying they tried to deliver the item but may have had the incorrect address!

Not a company I would recommend to anyone!!

July 1, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

NONE DELIVERY & NOT IN UK

This is not a UK company.
I ordered a CD from them through Amazon. Never arrived. I keep requesting a refund, just get the same default answer. Keep waiting. Product is from Germany not UK. Which I didn't realise when ordered.
Tracking at first stage then nothing.
So i would advise. DO NOT BUY FROM THIS COMPANY.

June 25, 2021
Unprompted review
Rated 1 out of 5 stars

Company pretending to be in UK. AVOID THIS COMPANY

I went through Amazon sellers for an item and this Momox co uk popped up, selling it very cheaply. I should of checked trustpilot.
Of course the item has not turned up as you can gather.

Having the name co uk, I naturally assumed the company was based in the UK. But it is in Germany. Now I have ordered stuff from Germany with no problem, but those companies clearly stated where they were selling from. Why is Momox pretending to sell from UK?
This company stinks, I now have to fight for a refund
I wish I could give this -10 stars as they are a useless service.
DO NOT USE THIS COMPANY

UPDATE: I have now recieved anautomated email to say the item is running late and to wait a further three days.

Update: Had a message today, saying that it can take up to 20 days!!! This company is a joke.

UPDATE AGAIN:
I have now recieved another message blaming my address!!!! and saying that now I have to wait until the 5th July. This company are rip offs.

UPDATE AGAIN: I have had an email from Momox co uk saying that the parcel was not delivered that my address was incorrect. HOW!!!! I went through Amazon to buy it. That I now could claim a refund.

June 22, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a cd from momox Germany through…

Ordered a cd from momox Germany through amazon.ca .Never arrive, contacted with 2 email through amazon.ca, not giving any shipment tracking upon request only ask me to wait. Finally said due to shipment problem that the parcel was sent back to them however couldn't be resent for some technical reason. Not reliable and I am very disappointed. The reason I believe is quite obvious, just like other reviewer comment the item is underpriced. Be considerate please and don't let the customer down. Not worth a star. I also had another cd ordered after this one which I think is an appropriate priced one that arrived in time with Deutsche Post.

June 18, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a CD set from Momox

Ordered a CD set from Momox. As the estimated arrival date aproached it was clear that the item had not been dispatched. When the date passed, I contacted them, to be told that the item could not be delivered for 'technical reasons'. This was two weeks after I ordered. The truth is that the item was most likely underpriced and when they realised this, they refused to sell it so made an excuse to get out of the sale. Truly horrible company. Avoid.

June 15, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Appaling Delivery Service

This company's delivery service is appalling. I placed an order for a CD on 24.5.2021 via Amazon. I received an email saying it was going to be delivered on 4.6.2021. It never materialised. I was then informed it would be delivered by 9.6.2021, which had come and gone. I have sent 3 messages to the seller/company, only to receive the same lame automated response, asking me to wait longer. How long am I supposed to wait for an order I placed in good faith? I had to choose 1 star rating, because the system does not allow you to progress to write a review otherwise, but it doesn't even deserve that. I will not purchase again from this awful company. It doesn't value custom, as demonstrated by their lame automated response. My advice: stay clear of this company!

June 9, 2021
Unprompted review
Rated 3 out of 5 stars

No bad....but not great either.

Ordering online was straightforward and the book was at a great price.
However, the delivery took a very long time, almost 4 weeks to travel from Germany to the UK by second class parcel post.
You do need to factor in the delivery time if ordering something as a gift or present.

June 9, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a book on the 16 May

I ordered a book on the 16 May, they took my money and the book has still not arrived! I keep asking for a refund and they just reply, it may arrive. This company should not be on Amazon, do not buy from them!!

June 7, 2021
Unprompted review
Advertisement
Rated 2 out of 5 stars

Undelivered book, refund lingering

I ordered a book that was supposed to be delivered via DHL. The book never arrived and was declared lost after a 4 week delay. I was told refund would arrive within days. Almost two weeks have passed and still waiting for it to materialize.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

After having read these reviews I instantly regretted my order and initially gave up on the book ever arriving.
Much to my surprise the book came (4 days late due to covid measurements) and it was in perfect condition.
At an extremely low price of 5€ the book arrived safely and in a great state.
Unlike Amazon, momox allows for a much more sustainable and cheaper method of ordering one’s beloved books.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a CD on 24th April ( money…

Ordered a CD on 24th April ( money taken from my account instantly), told that it would arrive on 7th May, today is 17th May 2021 and still not here!? To paraphrase a famous film quote, 'be wary, be very wary' DO NOT BUY FROM MOMOX.

May 18, 2021
Unprompted review
Rated 1 out of 5 stars

Fraudulent ad?

Fraudlent ad?
Momox seems to have a habit of posting ebay ads giving incomplete informationn for CDs it hints are rare and desirable classical items at very reasonable prices. I have now been caughte twice by this - the acknowledged item doesn't arrive, but junk does, and in this case its the SAME junk CD produced by CNT productions of Leeds. Once is carelessness. Twice looks like deliberate fraud.

May 7, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

CON ARTISTS AVOID AVOID

Do not buy anything from these con artist they are complete scammers. Paid Forty euro for what was supposed to be a vinyl LP and instead was delivered a CD in a broken case probably worth a couple of euro. This is a complete scam I am awaiting my refund. AVOID THESE JOKERS

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

No problem!

I had my doubts after reading other reviews but . . . absolutely no problem. Ordered through Amazon and the book came early! (And it was the one I'd ordered!)

April 19, 2021
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong product

Sent me the wrong product. So I returned it and requested a refund. Heard nothing for weeks. Chased it - told a refund had been raised - they lied. Nothing happened. Chased again and got Amazon to intervene to get me a refund. Now the refund has been cancelled and they want tracking details for my return. They never asked for it to be sent tracked. Hopefully Amazon will sort out but will not trust Momox again

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Deceitful dishonest company

Item ordered but never arrived. Despite a statement on their site saying if item does not arrive 24 hours after expected date full refund given. They refused stating only if I send item back!! Unbelievable.
Not recommend to buy from be careful As dishonestnliars

April 14, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Used them many times through eBay, always speedy, always accurate only once was CD scratched causing it to jump; they refunded it immediately on contact.
Recommend

March 30, 2021
Unprompted review
Rated 4 out of 5 stars

Relieved

I am writing this review as I am relieved that my order arrived promptly. I may not have ordered if I'd read the reviews first. Admittedly the book is not in the best of conditions but it was reasonably priced and I only wanted it for reference. Thank-you Momox.

March 22, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look