momox fashion Reviews 

14,386
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Very glad to find this excellent source of second-hand clothes online. The dress I ordered arrived beautifully packaged and perfect. However, I did have a question about it, and while the first person... See more

Company replied

Rated 3 out of 5 stars

Light but also a lot in the shade! Credit card payment is risky at Momox Fashion. Refunds take place in partial amounts! The total amount of my order was debited immediately after ordering within... See more

Company replied

Rated 3 out of 5 stars

Pros: fast shipment, refund Cons: clothes described as new or good condition had holes, color strains and looked like 100 washed

Company replied

Rated 5 out of 5 stars

Quick and easy to order. Good selection of clothes & lots of them unworn. Quick delivery & very easy returns

Company details

Written by the company

momoxfashion.com ist Deutschlands größter Second Hand Onlineshop. Bei uns finden Sie eine große Auswahl an gebrauchten Kleidungsstücken, Schuhen und Accessoires für Damen, Herren, Mädchen und Jungen. Dabei stehen mehr als eine Million qualitätsgeprüfter Artikel von über 2.000 Marken zur Verfügung.


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3.9

Great

TrustScore 4 out of 5

14K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(14,386)

530 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again

I've ordered two items, one through ebay and another one through their e-shop, none of them was ever delivered and customer support didn't help.

January 1, 2022
Unprompted review
momox fashion logo

Reply from momox fashion

Hello, first of all we would like to apologize for the inconvenience.
Please email us again with your problem. We can certainly offer a solution.

support@momoxfashion.com

We apologize for the inconvenience,
Your Momox Team

Rated 4 out of 5 stars

Pretty happy overall

I have ordered several times now and am mostly happy. Sizing is not always 100% accurate so it can be pretty annoying when trying to decide what size to order; however, shipping is free to send things back. One time I recieved a torn item, filled out the return form and marked the item as defective. No problem, and I have always gotten my money back when returning items.

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible, everything works as advertised. There is some guessing when choosing an item, as color, size, material and condition are not super precise or understandable. However, for the prices that they have, the risk/reward ratio is really good. I hunt Momox for rare and interesting clothing absent from stores. Had to buy a steamer, as they ship everything tightly packaged, so you will have to iron things flat. Every garment smells the same, so they probably disinfect and store them in a uniform fashion.
I did try the free-return feature, and yeah, absolutely flawless. Everything about Momox works, it is big fun, big savings, returns work, thumbs up!

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Everything is fantastic with your…

Everything is fantastic with your service, but only one great problem, if I return something from Belgium. The parcel cost me 12 to 15 euros. Whereas you provide a free return in Germany and Austria.

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

Money gone, terrible service

Incomprehensible why this shop gets any positive reviews. The products are overpriced and mediocre, except for the ones that are completely "as new". Terrible service-- it takes more than a week to get a (very impolite) reply. And then it is all very confusing: don't count on getting your money back quickly when you return an item-- they are in the business of giving out Gutscheine so that you keep on buying in their shop. It seems that their customer service spends more time on trolling this site (do they write their own reviews?) than on helping customers. You can spend your time better than this.

May 28, 2021
Unprompted review
Rated 1 out of 5 stars

Bad experience.

After reading all the good reviews, I was encouraged to order online with Momox. But now, I am quite afraid since I already paid last Saturday via Advance payment. But sad to say, until now i didnt receive an email confimation of my payment. Even in my momox account, i am still asked to transfer the amount to their Konto number.
Tried to send a message vis fb messenger. Still didnt receive a response from them. Will not order again 😭

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

One of the best second hand shopping…

One of the best second hand shopping adresses you can find. They offer you a huge amount of clothes, shoes and others for less money. The delivery service is fast, the payment handling is smooth, cash-back for faulty order is fast as possible. Best recommendations.

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great selection of clothes and brands

Great selection of clothes and brands, and for reasonable prices. I look great cos of you.

I also love that you are a sustainable product / platform, so I feel good with my orders.

Your delivery is fast and trustworthy. Also, returning is no issue. Your support team improved big time.

Thanks guys!

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

Clothing brought was in excellent…

Clothing brought was in excellent condition. The sizing of the garment was accurate and helpful in deciding if the garment was the correct size for me, as all companies differ in their sizing. I like the fact that postage is free and delivery was quick. Will be my go to choice when needing new clothes.

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Super!

I was very pleased with my order. My sleeveless jacket arrived very quickly and was in good condition. I will certainly use ubup again.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

I have ordered from this website 5…

I have ordered from this website 5 times now. Their clothing quality are immaculate.Literally nearly new. All the footwear are also in such great quality, again nearly new. Huge selection of high end brands everyone loves the company is great and quick delivery too. The fact that theyre such great prices and for such good quality items i would highly recommend them. The fact they're preloved garments only helps with the shoppaholic that i am. Guilt free.😇😅

December 10, 2020
Unprompted review

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