Moneyclaim Reviews 

Useless, made a claim against a debtor over a year ago. Heard nothing since, emails never answered.

Sadly, I have to agree with the previous comments. I have just given up on the helpline having been on hold for over an hour. Obviously the whole Online Money Claim department is underfunded. The process is broken and the Justice Department needs to take responsibility for this shambles. I suggest a letter to the Minister Rt. Hon. Alex Chalk KC MP - contact on UK Parliament website or message him on X (formerly Twitter) @alexchalkchelt.

Awful, awful, awful. Several emails later and at least 12 abortive calls (each for over an hour on hold) has not yielded any result at all. There is also evidence of a potential cover up to conceal a request made nearly 6 weeks ago. To say that the service is appalling is charitable!

2017 started claim paid them and nothing numetous emails calls cannit access there site asked them what happens next nothing this online claims is no help at all they just do nothing to help you so do it by post maybe online rubbish staff do not hep or read you emails

One star is toooooooo much. I’m just waisting my time writing this , I have paid a parking fine of 120£ which was from a hotel that I stayed ( the hotel said that they don’t have nothing to do with the parking ) I’ve done the paiment and then I’m keep getting mails from them that they will invite me to the court :))))) funny , they should pay me for waisting my time trying to contact them and explain them that they’re useless, but you know… business people are way too busy to answer my calls. Congrats guys :)

This organisation and process is a shambles. The contact information on the website including email address are NOT monitored. I am going around in circles. After waiting at times for over an hour before speaking to someone or being cut off I am finally told to speak to Newcastle court for progress – who in turn tell me to speak to National Business Centre as the case is not with them. Who in turn say it is not up to them or Money Claim Online to tell me the state of the case as it is with Newcastle court.

There has been no update on the web site this year. I have paid for a for a service and it is not fit for purpose.

WILL SOMEONE CONTACT ME - GUESSING NOT

Currently on hold to the 03001237050 number to make a payment and have been on hold for 1 hour and 55 minutes so far - this is an absolute joke! I tried yesterday too and gave up after 2 hours.

An hour and 45 minutes in a queue listening to tedious music. After the wait I got a 2 minute conversation with someone that sounded like they just woken up and disinterested in what I had to say. Their website is terrible. But seriously, you need to do something about them wait times!

I’m on hold for over an hour waiting for help to counterclaim, which you can’t do online, despite the other party filing online.
This “ service “ is a joke.
There is no information on how to file a counterclaim online, it just takes you to an online form, that then has to be posted or emailed to the court.
No information about how to pay the court fee.

I finally got through, I waited an hour and half. She was very helpful, but 1.5 hours to get a call answered, that’s just terrible.
The online system is absolute shambles, not enough clear information, no accountability, ie nowhere do you have to confirm you sent a letter before action and hours to get help on the telephone.

I wonder how many people panic and just pay, when the claimant does not even had to provide evidence or proof that they issued a letter before claim.

I read all the bad reviews about Money Claims but was directed through them by CAB . It’s bad enough having the stress and anxiety of being out of pocket of thousand of pounds by a Third party but you think that at least with Money claims it will be sorted . No not at all they just add to the stress and torment . There website is a mine field and as soon as they take your fee from you and issue a notice to the third party , you are then oblivious to what on earth is going on . You try to login to gateway and understand what the update is on your claim or the process and well it’s none directional and none user friendly and to top it all off have you tried ringing them 😤😂😂, I tried today this morning and was kept on the phone for over 2 hours I was then finally answered and told to ring another number which did 03001231057 at 14:50 pm I was kept on the line in a queue until 16:55pm when an automated message game up ‘ Sorry we close at 5pm prompt good bye ‘ So not only do you have the stress of being out of pocket and battling against the defendant but also the needless stress of battling against Money claims who have taken your fee and then do there upmost best to make the whole process stressful worrying and unprofessional . !!!!!

This is a complete waste of time. If you have not fall victim. I will advice you not to use this service. I have been dealing with them for about 2 years now but unfortunately matter is not resolved. They are quick to get your money but when you need support or clarification on any correspondence you will be advised to contact citizens advice bureau or another service which is really frustrating.
To get through to them on the phone could take up to 3hrs if at all you are lucky to get through the staff are not able to resolve issues. This is a total waste of money and precious time.

Just waited over 53 minutes to talk to someone at money claims online - no answer then the phone cut off.

No details how long to answer the call just keep you hanging on. Atrocious service. Needs s big shake up!!!

If I could give this 0 stars, I would. They mess you around, give you contradictory information, takes ages to do their job, then mess it up and expect you to re-do things. Take payment for changing things and then over a year later, it still isn't changed and someone tells me I need to apply again. They are so bad at their job, it takes at least an hour to get through on the phone (unless you're making a payment - funny that!) and don't know what they're talking about when you finally get through. They have messed me around for over two years now. Finally come to serve the claim and find out the business is now closed and have emigrated, so I guess we can say goodbye to our money. An absolute joke. I could have solved this myself by going to the press and outing the company for stealing our money, but I tried to do it the correct way.

I have been trying to contact you for a while but I have not received a telephone response. Please this debt is not mine. Almost 5 years ago I had a contract with the Three Mobil telephone company through a friend who gave me an extension of her number. Her name is María Chola. At that time she had her address in Croydon. I don't know exactly where. Anyway, as soon as my contract ended I changed companies, (due to the poor service and low quality of Three) I moved to Sky and then to EE, which is where I am now. I no longer use the same number. A client cannot change companies if he has debt with the previous one, at least not with a contract and I am still with a contract. I do not understand this debt that has been assigned to me. I guess it belongs to this girl, not me. Locate it and solve it since apparently it is easier and more convenient for you to bother me. The only thing that linked me to it was my bank account and that is where you have located me. I want there to be an investigation. I have already filed a report with the police so that you can stop this now. And if this causes me any emotional damage, you are going to pay dearly. I have depression. and this is hurting me. so investigate this and you will see that it was a mistake. I have already investigated with Three and nothing appears in their system, they say that they have not filed any claim and I demand to know where this comes from.

I have received several letters demanding money I owe, and I have no way to contact you and prove that this debt does not belong to me. I have already confirmed with Three Mobil and they have looked in their system that I have no debt with them and they do not know where this debt comes from. This claim comes from the Lowel company. And Three doesn't know where this claim comes from. Who should I talk to then to resolve this?

SCAMMERS!!
So they want you to leave an online review with them so nobody can see it…ONLY REVIEW ON TRUST PILOT. No answer and they know it will upset its users as they apologise before going to step 2 and then you will sit and listen to discussing music…..nobody answers ever, it’s operating from a broom cupboard with maybe one chimp…
Total joke and would not exist in the private sector… PRIVATISE IT PLEASE !

40min 22s on call and no answer.
What a joke
That's what I pay for?
I need money back from a thief of a trader not get information about bin collection.
Pick up the phone and resolve my issue.

NOTHING WORKS ON THIS SYSTEM I HAVE PAID OVER £600:00 IN CHARGES 2 RETURNED FULLY FILLED IN FORMS THEN NEW FORMS SENT TO NEW ADDRESS AND STILL RETURNED AFTER 4 DAYS ON THE PHONE AND GETTING N0 ANSWER AFTER SITTING ON HOLD FOR AN HOUR AT A TIME AND A LETTER TAKES 2 WEEKS TO BE RESPONDED TO NO WONDER SO MUCH BAD DEBT AS DEBTORS NOW KNOW THAT THIS COLLECTION SYSTEM DOES NOT WORK!!!!!!!!!!!

I can see why 87% of reviews are 1 star. These guys are useless. They never answer the phone, nor respond to emails. They have done nothing about my claim for months - what a waste of money.
As a private company, their license to operate needs to be rescinded. They are not fit to be affiliated with the UK Govt.

Would give it no stars. First we now have to answer too many questions before even getting to the point of login. Our old logins no longer work, no emails being issued on forgot password as tried that to try and gain access to take a customer to court for non-payment. Now sat well over 45 mins so far waiting for anyone to answer their phone line. Terrible service

I’ve figured out this isn’t the government at all it’s bw legal pretending to be a court. Worked it out from the beginning, I’m not falling for this rubbish! If you type In moneyclaim.gov in Google you’ll see the symbol of an earth next to the site, where as genuine government websites have the crown next to it.
Plus there is no option to pay to a real court address which is an option to genuine courts
And if you type your claim no. In direct gov it can’t be found