monoeuvre.fr Reviews 4,797

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I received one order with print quality problem. I sent the pictures of the bad quality print to the customer service, they answered me that's they will produced a new order. they don't give the orde... See more

Rated 5 out of 5 stars

My first order (5 prints on aluminium) arrived with 2 corners destroyed (all of them) because my prints were not protected enough on their corner. I complained and sent pictures to the customer servi... See more

Company replied

Rated 5 out of 5 stars

The print is excellent quality. High resolution picture of the original file is reproduced. Cup well protected when delivered.

Rated 5 out of 5 stars

First of all, the photo and frame look great. Website easy to navigate. Delivery took a reasonable amount of time so no complaints and have used since this purchase.

Company details

  1. Gift Shop
  2. Digital Printing Service
  3. Photo Printing Service

Written by the company

Chez Monoeuvre.fr, nous transformons vos plus beaux souvenirs en véritables œuvres d'art. Que ce soit une photo sur toile, un poster personnalisé ou une photo sur aluminium, chaque produit est imprimé avec des encres HP Latex pour des couleurs éclatantes et une résistance à la lumière exceptionnelle. Vous pouvez également personnaliser des coussins, des couvertures ou opter pour une photo encadrée afin de créer des décorations uniques pour votre intérieur. Grâce à un processus de commande simple et rapide, concevez facilement vos produits personnalisés, que ce soit pour offrir ou embellir vos murs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5K reviews

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Replied to 2% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

no information about claims

I received one order with print quality problem. I sent the pictures of the bad quality print to the customer service, they answered me that's they will produced a new order. they don't give the order number for this new production. after many relaunch, always no news. the bill for this order is around 120 euros, it's not acceptable to haven't information's

January 14, 2026
Unprompted review
Rated 2 out of 5 stars

DELIVERY SLOWER THAN ADVERTISED, weak customer service

I ordered on Wed evening last week. This Thur I'm told my order will arrive next week. I thought the web site indicated 5-7 days total... It's going to be more like 10-14. Numerous emails trying to sell me more stuff which is annoying. Virtual chat useless. Emails indicate 2 days for a reply but to be fair I've had same day replies. Maybe the product is great, but if you are going to use them give yourself lots of time for delivery and don't trust the website indications. Sorry I wanted to love the company, maybe I am an exception, but at present I feel let down. Let's see how the rest of the experience plays out.
Update.... just had an email saying UPS should get the parcel soon. So to be fair we are exactly 5 working days. Previous online chat said parcel delivery would be next week. I’ve lifted the score from 1 star to 2 stars as I’m trying to be fair. Update..... UPS appear not have picked up the order until today and it's still not in their system 2 days after I was told they had it, which to a degree is normal but also a bit frustrating. So be cautious and take what the company says about delivery times and double it. It's all about expectations. If I'm told 7 days and it takes 5 I'm impressed. If I'm told 7 and it takes 14 I feel let down. Bottom line if I'd been told 14 days I'd have bought elsewhere. There are more important things in the world, this is just annoying and leaves you feeling deceived by marketing hype. Eventually it will arrive and for me this is an issue because it will be too late, but I post here so that if you use this company consider that you might experience the same and therefore give yourself a longer delivery time than published. Love to all A.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, fast delivery and the photos on the canvas and framed are superb. Highly recommended.

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Efficient customer service

My first order (5 prints on aluminium) arrived with 2 corners destroyed (all of them) because my prints were not protected enough on their corner. I complained and sent pictures to the customer service. After 2 days, they decided to send me new prints which arrived safely yesterday, though they were not more protected...
Honest and efficient, I recommend!

May 13, 2024
Unprompted review
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Reply from monoeuvre.fr

Nous sommes désolés que vous ne soyez pas satisfaits des produits reçus. Nous souhaitons nous assurer que vous receviez un produit duquel vous soyez entièrement satisfait et vous avons contacté par e-mail. Nous vous invitons à répondre à cet e-mail et à nous faire parvenir les photographies entieres des produits défectueux.

Rated 5 out of 5 stars

Great product and service

First of all, the photo and frame look great. Website easy to navigate. Delivery took a reasonable amount of time so no complaints and have used since this purchase.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

I ordered several things from them on 15th February. Three of the four items I received were badly produced: one (constellation poster) had the colour completely different from what they advertised, on two (pillows) they had misaligned the photos. I indicated the issues immediately. They promised to reship the items. It has been over ten days, they have not sent the corrected items and they stopped responding to emails. I doubt I will ever receive the products or a refund. Unacceptable quality, shameful customer service.

UPDATE: after two emails by the company falsely confirming the replacement items were already being produced, they sent a mail on 11 March (two-and-a-half weeks after being notified) that I should start the order from scratch. When I indicated I no longer needed the items as the event had already passed in the meantime, they refused to refund. So I received badly produced products, waited over two weeks to find out they have not even started to reproduce the items, was not told the truth repeatedly, and, after all this, was denied to be refunded.

February 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Avoid this !!!!

I paid nearly 100€ to get 5 Professional (and high quality) pictures printed and framed. The quality of the pictures is really bad, blurry even. And the frame has no support behind it to keep it standing up.

January 11, 2023
Unprompted review
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Reply from monoeuvre.fr

Merci pour votre avis. Nous sommes désolés pour la gêne occasionnée et souhaiterions résoudre votre problème aussi rapidement que possible. Nous vous avons contacté par e-mail et attendons votre retour.

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