I received one order with print quality problem. I sent the pictures of the bad quality print to the customer service, they answered me that's they will produced a new order. they don't give the orde... See more
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My first order (5 prints on aluminium) arrived with 2 corners destroyed (all of them) because my prints were not protected enough on their corner. I complained and sent pictures to the customer servi... See more
Company replied
The print is excellent quality. High resolution picture of the original file is reproduced. Cup well protected when delivered.
First of all, the photo and frame look great. Website easy to navigate. Delivery took a reasonable amount of time so no complaints and have used since this purchase.
Company details
Written by the company
Chez Monoeuvre.fr, nous transformons vos plus beaux souvenirs en véritables œuvres d'art. Que ce soit une photo sur toile, un poster personnalisé ou une photo sur aluminium, chaque produit est imprimé avec des encres HP Latex pour des couleurs éclatantes et une résistance à la lumière exceptionnelle. Vous pouvez également personnaliser des coussins, des couvertures ou opter pour une photo encadrée afin de créer des décorations uniques pour votre intérieur. Grâce à un processus de commande simple et rapide, concevez facilement vos produits personnalisés, que ce soit pour offrir ou embellir vos murs.
Contact info
Le Dôme, 1 rue de la Haye, 95731, Roissy CDG, France
- +33 8 05543240
- info@monoeuvre.fr
- www.monoeuvre.fr
Replied to 2% of negative reviews
Typically replies within 48 hours
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The print is excellent quality
The print is excellent quality. High resolution picture of the original file is reproduced. Cup well protected when delivered.
no information about claims
I received one order with print quality problem. I sent the pictures of the bad quality print to the customer service, they answered me that's they will produced a new order. they don't give the order number for this new production. after many relaunch, always no news. the bill for this order is around 120 euros, it's not acceptable to haven't information's
merci tres belle reproduction de ma …
merci tres belle reproduction de ma photo! sur forex livraison rapide !
It’s my second time printing my art…
It’s my second time printing my art with Monoeuvre, and I couldn’t be more satisfied.
DELIVERY SLOWER THAN ADVERTISED, weak customer service
I ordered on Wed evening last week. This Thur I'm told my order will arrive next week. I thought the web site indicated 5-7 days total... It's going to be more like 10-14. Numerous emails trying to sell me more stuff which is annoying. Virtual chat useless. Emails indicate 2 days for a reply but to be fair I've had same day replies. Maybe the product is great, but if you are going to use them give yourself lots of time for delivery and don't trust the website indications. Sorry I wanted to love the company, maybe I am an exception, but at present I feel let down. Let's see how the rest of the experience plays out.
Update.... just had an email saying UPS should get the parcel soon. So to be fair we are exactly 5 working days. Previous online chat said parcel delivery would be next week. I’ve lifted the score from 1 star to 2 stars as I’m trying to be fair. Update..... UPS appear not have picked up the order until today and it's still not in their system 2 days after I was told they had it, which to a degree is normal but also a bit frustrating. So be cautious and take what the company says about delivery times and double it. It's all about expectations. If I'm told 7 days and it takes 5 I'm impressed. If I'm told 7 and it takes 14 I feel let down. Bottom line if I'd been told 14 days I'd have bought elsewhere. There are more important things in the world, this is just annoying and leaves you feeling deceived by marketing hype. Eventually it will arrive and for me this is an issue because it will be too late, but I post here so that if you use this company consider that you might experience the same and therefore give yourself a longer delivery time than published. Love to all A.
Great service
Great service, fast delivery and the photos on the canvas and framed are superb. Highly recommended.
Very good product
Very good product, I have had many canvas prints but this was my first acrylic. It looks great. Production and delivery time good
I had a very good experience
I had a very good experience, the website was easy to navigate and the price and quality is excellent, quickly posted, I am very happy with my purchases
Photo sur aluminium floue alors que…
Photo sur aluminium floue alors que l'originale est nette.
Très déçu.
Efficient customer service
My first order (5 prints on aluminium) arrived with 2 corners destroyed (all of them) because my prints were not protected enough on their corner. I complained and sent pictures to the customer service. After 2 days, they decided to send me new prints which arrived safely yesterday, though they were not more protected...
Honest and efficient, I recommend!

Reply from monoeuvre.fr
Great product and service
First of all, the photo and frame look great. Website easy to navigate. Delivery took a reasonable amount of time so no complaints and have used since this purchase.
Awful service
I ordered several things from them on 15th February. Three of the four items I received were badly produced: one (constellation poster) had the colour completely different from what they advertised, on two (pillows) they had misaligned the photos. I indicated the issues immediately. They promised to reship the items. It has been over ten days, they have not sent the corrected items and they stopped responding to emails. I doubt I will ever receive the products or a refund. Unacceptable quality, shameful customer service.
UPDATE: after two emails by the company falsely confirming the replacement items were already being produced, they sent a mail on 11 March (two-and-a-half weeks after being notified) that I should start the order from scratch. When I indicated I no longer needed the items as the event had already passed in the meantime, they refused to refund. So I received badly produced products, waited over two weeks to find out they have not even started to reproduce the items, was not told the truth repeatedly, and, after all this, was denied to be refunded.
Couverture conforme à votre description douce et belle finition photo excellente super
Excellent produit couverture douce belle finition et photos Superbe
Website was clear with lots of options
Website was clear with lots of options, price was reasonable and the communication for despatch and delivery of my Canvas was perfect.
Je ne comprends pas que l’on puisse un…
Je ne comprends pas que l’on puisse un auto collant sur une photo résultat
La photo est morte
Qualité au top !
Avoid this !!!!
I paid nearly 100€ to get 5 Professional (and high quality) pictures printed and framed. The quality of the pictures is really bad, blurry even. And the frame has no support behind it to keep it standing up.

Reply from monoeuvre.fr
Very fast and great service and price
Reproduction impeccable conforme à…
Reproduction impeccable conforme à l'original , rapidité de livraison..
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