Nissan Note LT63 NYM
I purchased a 2013 Nissan Note LT63 NYM from Monza International. I have minimal knowledge about cars. Opting to buy from a company offering a warranty seemed like a sensible choice, providing me with a sense of security compared to buying from a private seller. Consequently, I didn't feel the need to bring along a mechanic for a thorough inspection. However, this decision proved to be a misstep.
Upon driving the car home, I quickly discovered issues with one of the side motors of the mirror and the stop/start function of the battery. Despite assurances from the company, Monza, that they would rectify these problems by ordering the necessary parts and delivering them to my home, no action was taken. Additionally, they failed to fulfill their promise of sending the missing handbook.
Further complications arose when I noticed the engine oil was deteriorating rapidly, turning thick and dark black. The situation escalated when the car battery died a couple of weeks ago, leaving me reliant on assistance from the RAC.
Repeated attempts to seek assistance from Monza, including requests to book the car for investigation at any garage of their choosing, were met with indifference. Desperate for a resolution, I escalated the matter to their supposed warranty company, providing evidence that these issues were reported immediately after purchase. Disappointingly, the warranty company denied my claim, asserting that the problems existed at the time of purchase, thus absolving them of any responsibility.
This ordeal has left me frustrated and disillusioned with both Monza and their warranty provider. Despite my efforts to address these issues in good faith, I find myself without recourse and facing significant expenses to rectify the problems with the motor, battery, auxiliary belt, tensioner, and gearbox.