Moorland Fuels Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency and timeliness, often arriving quicker than scheduled or even before the due date. Many people also highlight the staff, describing them as friendly, helpful, and professional, which contributes to a very pleasant overall interaction. The company's communication is frequently appreciated, with customers receiving clear updates and finding the ordering process easy and hassle-free. Consumers consistently report competitive and fair pricing, often noting that quoted rates are matched upon delivery, contributing to a reliable experience.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently noting prompt and efficient... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Service

Customers had positive experiences with service, often describing it as excellent and appreciating the... See more

Price

Users describe positive interactions with price, often finding it competitive and not as high as anticipated.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Hassle free

Polite initial contact, competitive price and a quick hassle free delivery. Something I never seem to get with CERTAS!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery. No fuss. Very polite. Just sorted it out and all was well. Great communication beforehand to let me know it was coming and when, via text and email. Very friendly and helpful on the phone too.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Moved to a new house and Moorland were…

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy.

Called and spoke ever so helpful people, they told me what I needed, organised a day for delivery and it was just so straight forward... The day of delivery we weren't going to be in either, but it wasnt a problem, they accessed the tank and filled it in our absence, leaving no trace they had been other than leaving their card and the statement.

Will absolutely be using them again.

July 17, 2026
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for giving us a try Rob! We're happy you enjoyed our service :)

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Rated 5 out of 5 stars

A consistently good experience …

A consistently good customer experience. Mooreland Fuels is owned by the staff and it shows! The sales team are really helpful and the customer service is second-to-none right down to the delivery driver was really careful not to break down the bushes around our oil tank. We have been a customer now for 18 months and will definitely continue to be so.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered fuel on Monday

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they would try their best to get there before. Received message to say delivery now Wednesday. That’s what you call excellent service which was appreciated we were down to zero in our tank and was discussing getting white diesel instead of using red due to being an emergency. Well done Moorland Fuel

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Moorland Fuels is my ‘go to’ supplier

I always contact Moorland Fuels first as it is a local company. I’m looking for a competitive price and reliable service. Staff are always friendly and helpful. Communication is excellent from point of contact to delivery.

July 10, 2026
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for the kind review!

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Rated 4 out of 5 stars

Perfectly efficient and polite

Perfectly efficient and polite. Thanks

July 11, 2026
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Hi Francis, thanks for the review. Is there anything you feel we could've improved on? :)

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